NTL lag

[darbey]

Ive posted a link on Nthellworld broadband forum. Please post on there also and it might urge them to take this more seriously. Link Below

http://www.nthellworld.com/forum/showthread.php?s=&postid=414685#post414685

PS ill be getting a right bollocking , ive spent more time chasing this up at work than rebuilding this flipping server ive been on all afternoon. LOL

 

[tris-]

quoting "Ignition" on NThell chat

"FYI nmc is now aware of the problem and are doing stuff to try and fix it"

 

[F.I.V]

Is it just me or are NTL going the completely retarded route about Customer Relations? Telling us that they wont fix it unless loads of people complain is like telling us that they dont give a shit about the minority who suffer with their complete lack of spinal column and intestinal fortitude to fix THEIR problems. Although we appear to be the minority, we still pay £34.99 and £24.99 respectively and we deserve the same support and service that the rest of the country gets.

I've rung and I've played hell with the smug git on the other end of the line and shocked some sense back into that boy's head. He tried to fob me off by saying that it wasn't NTL's problem that a few people are suffering and that they don't need to fix it if they dont see it as being threatening to the rest of their customer base.

It's times like these I wanna ring every neck of every monkey who works in that zoo they call an ISP

 

[Gerta Ugbash]

Just spoken to Tecnical and they have told me about a problem they have discovered in the area, ETA for the fix is 11AM sunday.

Another night of www.natural-selection.org for me.

:mgwhore2: :mgwhore:

and as there was no Email address on the NTL site I picked some educated guesses to send a complaint to. Don't know if any will work, hopefully their admin will use his noggin and redirect em

managingdirector@ntlworld.com, customerservice@ntlworld.com, aizadhussain@ntlworld.com, cservices@ntlworld.com, technical@ntlworld.com, complaints@ntlworld.com

Guess I'll see you all tomorrow afternoon

/Crosses Fingers

 

[Gerta Ugbash]

LMFAO well I'd send the mail if NTL's Email server hadn't just gone down

LOLOLOLOLOOOLOLOl

 

[tris-]

very well done gurta, seems we finally getting this shit solved then.

 

[tris-]

executive team info
Having no luck with your local franchise or the regional contacts listed above? Unsure about which Business Unit you come under? No problem, click here to view our map!
Barclay Knapp
Managing Director and Chief Operating Officer, ntl Group
Phone: Apparently doesn't have one
e-mail: barclay@ntli.com
location: Hook & London Aizad Hussain
Managing Director, ntl:home
Phone: 01256 754244
e-mail: aizad.hussain@ntl.com
location: Hook
Alan Grant
Managing Director, ntl:home NW Business Unit
Phone: 0161 216 2898
e-mail: alan.grant@ntl.com
location: Manchester, Wythenshawe
Peter Wilcock
Managing Director, ntl:home NE Business Unit
Phone: 01642 642452
e-mail: peter.wilcock@ntl.com
location: Stockton-On-Tees
David Thatcher
Managing Director, ntl:home ESE Business Unit
Phone: 01582 701616
e-mail: david.thatcher@ntl.com
location: Luton Peter Savage
Managing Director, ntl:home South Business Unit
Phone: 0247 673 5078
e-mail: peter.savage@ntl.com
location: Coventry
Ian Jeffers
Managing Director, ntl:home Celtic Business Unit
Phone: 02890 206110
e-mail: ian.jeffers@ntl.com
location: Belfast Christopher Slattery
Managing Director, ntl:home London Business Unit
Phone: 01582 610311
e-mail: chris.slattery@ntl.com
location: London, Docklands

 

[tris-]

BTW gurta which area are you in?

 

[darbey]

Thanks to everyone who has pushed this, hoping we get this fixed soon. I hope those that havent and are just happy to whine about it are grateful.

 

[tris-]

i just hope that gertas fix will fix it for us in a dif area too

 

[spydor]

Just received a reply from the ntl Guy who phoned me earlier today:

Hi Mr Spydor,
With regard to our conversation earlier I have had our fault management team examine your e-mail and we cannot find an obvious fault but we fully appreciate one may exist all the same.
In order to try to investigate further, we would ideally need to have more examples of our customers affected by this problem as if a fault exists, it is difficult to track down from just one example. Hopefully the other people who play this game will also contact us regarding the issue or the administrators of the server may get back to you with an explaination?

If you have any more information in the mean time please let us know.

Sean
ntl Support Team
cablemodemhelp@ntlworld.com

*** SO GET e-mailing Guys ****** ( use the e-mail addy above and send tracerts etc).

 

[tris-]

what subject have you used?

 

[darbey]

I have emailed them the following, feel free to use as a template.


I believe you are already aware of this problem form other people affected.I also have this problem and cannot connect to the European DAOC servers located at 193.252.123.21, as are a great many people and it is purely NTL customers who are affected. if i may draw your attention to the forum where this has been raised and has taken over a thousand hits.

http://forums.barrysworld.com/showthread.php?s=&threadid=57468&perpage=25&pagenumber=1

i have also included a pingplotter file showing the massive packet loss experienced.

many people are having great trouble getting you to investigate this properly. let me say that NTL is my internet service provider, that means you provide my internet service and therefore have a duty to investigate and if necessary liase with third parties that your routers may be connected to resolve this problem. I only have cable modem to play this game and will not hesitate to have this removed should it not be satisfactorily resolved. I would suggest you take a look at the above forum thread which will give you an indication of how widespread the problem is and also assist you in any diagnostics. There are a number of trace routes and ping files also there.

Hope any further bad publicity can be avoided by a speedy resolution.

Regards

 

[tris-]

well no need to worry too much now, 3 people in the NTHell chatroom have sorted it and it will be fixed no later than 11 AM, if not we all invade the chatroom and give em hell .. the problem was that one of the ports was playing up on the router and it will fix it for everyone routing through there not just one area.

 

[F.I.V]

Originally posted by n3wbie
well no need to worry too much now, 3 people in the NTHell chatroom have sorted it and it will be fixed no later than 11 AM, if not we all invade the chatroom and give em hell .. the problem was that one of the ports was playing up on the router and it will fix it for everyone routing through there not just one area.

N3wbie you rock, seriously!

/applaud

 

[Sharma]

Good to see this may get fixed because its been annoying suddenly goind LD and gettin laggy as hell and NTL didtn say anything and deny all knowledge, tbh sound like typical profit whores who just dont wnt to spend any chas on fixing because they want more profit.

 

[tris-]

Originally posted by F.I.V
N3wbie you rock, seriously!

/applaud

can i quote you on that?

 

[F.I.V]

Wee I'm famous!

Now all I need to do is get ingame and make myself a proper sig, hopefully when I dont get disconnected every five minutes

 

[Gerta Ugbash]

I'm in Oldham near Manchester btw, seems we have some information similar from 2 sources (NTLHELL Chat Room and Technical Telephone line) sounds promising atleast. I'm about to send my traceroutes to cablemodemhelp@ntlworld.com

Here's Hoping :great:

 

[F.I.V]

I made myself a sig but it just shows up as an URL when I add it to my signature in my profile, any ideas what's up? I added the right html tags and my Options allows me to see images rather than URLs but I cant see my pic :/

EDIT: Seems to work when I add it to the normal post, but adding it to a signature doesnt work =/

Some sort of protection on the boards from people with massive sigs or just me being really really dumb?

 

[tris-]

yep img tag turned off in sigs but cool pic :great:

 

[hardasnails]

Well, 6am here and still no sign of an improvement.
I've had a trace on it for the last 21 hrs and the only thing was the ping time increased to 200+ from midnight to 01:30, so maybe they have been running some tests on it.
From previous posts, they have got 5 more hrs to sort it.

 

[darbey]

Originally posted by n3wbie
well no need to worry too much now, 3 people in the NTHell chatroom have sorted it and it will be fixed no later than 11 AM, if not we all invade the chatroom and give em hell .. the problem was that one of the ports was playing up on the router and it will fix it for everyone routing through there not just one area.

Seriously hope u r right but im gonna take the pesimistic view. Im at work now but can u keep me posted how it goes when u test . Looking forward to maybe having a DAOC dabble tonight.

 

[tris-]

 

[spydor]

Its nearly 10am here & I just logged in to test lag/PLoss & it's as bad as ever

Also received a reply from RightNow saying that as I hadn't contacted them in 48hrs then my problem is Solved - wtf !!

They didnt ask me to reply to them, they said this:
------------------------------------------------------------------------
Hello,

I have transmitted your informationto the network team, thank you for your feedback.
Yours sincerely,
---------------------------------------------
European Dark Age of Camelot Customer Support
__________________________________________________

So my reply to them now is this:

IT MOST CERTAINLY IS NOT SOLVED!!!

You replied that the problem had been referred to your network people, then after 48hrs change my status to solved!!

Maybe u should read the following forum and you will see that a LOT of other people are having BIG problems connecting to the Excaliber Game Server:
http://forums.barrysworld.com/showthread.php?threadid=57468

We are all going LinkDead every couple of minutes & the massive Packetloss & Lag makes the game unplayable.

If this continues for much longer, I will cancel my subscription as I see little point in paying to play a game that I CANT PLAY !!!
__________________________________________________

Never mind in another 48hrs it will be solved - LOL Cheeky Gits!!

 

[tris-]

im trying to ask in NThell chat but no response.

 

[tris-]

well i doubt it is gonna be fixed by 11am, if they already looked at it as someone said already and we still got packetloss it looks like we are in for another day of it.

 

[Gerta Ugbash]

Connection still buggered

Well I've just registered for NTLHELL and can't even get on the forum with my login. Says I am waiting to be authorised, I think they are scared of what I'm gonna say, I'm slightly miffed off to say the least. Day off and can't play, and it's P'ing it down outside.

Tell you what someone is gonna see Dark Gerta on Tech supports Phone line.

 

[darbey]

Yeah u need to be authorised by a forum admin first

 

[tris-]

gerta go here http://www.nthellworld.com/chat/ too