Requiel whats wrong with support ?

[Awarkle]

i think i destroyed/sold a quest item was a bit of a bummer didnt realise for ages that i was missing a ring. Shrugged it off accepted and found somthing to replace.

I suppose the issue is dont make the most uberist spellcraft setup if you cant easily replace items you can always use the necky from the abomos quest its not as good as the paidrean but comparable.

 

[Aussie]

Is it so hard to reset his quest, is that really too much for GOA?
do you even understand the value and importance of that necklace?
it is not just a random questitem, it gets used in 3/4 templates.

 

[Joe_Soap]

it sooks, making a template and working towards only to lose an item, but GoA have to draw a line. as hard as its sounds, you messed up, your fault, not GoA's job to fix it

 

[Aussie]

GOA policy about items isn't costumer friendly and should be reviewed.

I was pissed when Zo'arkat Boss despawned at 30% after 12ppl worked 1hour for it. GoA gave us shit, waste of time. But this really takes the price, just like GOA has never made a mistake.

 

[Escape]

If someone's account is 'hacked' and they have their items+chars deleted. GOA restores all characters and their items? (assuming the 'hacker' went through the trouble of deleting the items, before deleting the char)

 

[Awarkle]

yeah but do it for one do it for all.

Dear goa i deleted my 20% durability ubah artifact by accident givf me new one plz.

Sorry but i have to side with goa, i would rather they help out on other stuff than help stupid people who overload chars and delete quest items think before you delete. OR drop somthing you dont mind replacing ie a pot that costs 2gp.

dont blame customer services for following what they believe. if you asked your doctor to kill your dying granny he wouldnt do it even if it was the only time you asked. Ok bit harsh but fact is dont set presidence it will only mean the next 10 pms will be from whiners.

 

[Boni]

dont blame customer services for following what they believe. if you asked your doctor to kill your dying granny he wouldnt do it even if it was the only time you asked. Ok bit harsh but fact is dont set presidence it will only mean the next 10 pms will be from whiners.

Wow they might have to do something, like the stuff we could get done if we had ingame support. Got nothing to do with killing grannies at all.

Omg everyone could shift+D all those non tradable items and farm them and exp them again, great, most players would LIKE that, fixes the stupid durability issue and doesnt benefit farmers or any of that rubbish.

 

[Boni]

Is it so hard to reset his quest, is that really too much for GOA?
do you even understand the value and importance of that necklace?
it is not just a random questitem, it gets used in 3/4 templates.

Its the guys fault, but I do agree with this.

 

[Iskander]

We only ever replace items if they are lost due to a fault or bug on our side. This has always been our policy and is exactly the same as Mythic's policy.
If you destroy an item, sell it to a merchant accidentally, salvage it, drop it onthe ground and let it decay, trade it by accident or whatever then we will not replace it at all.

I understand that it's frustrating when an item you really want for your template is lost however we have to draw a line somewhere as to what we will and will not replace. We took the decision at the start that we would only replace items where the loss is our fault, if it's down to your error then I'm sorry, but you have to accept the consequences of your own actions.

I happen to agree with GOA here. *you* are responsible for your character and his equipment. *you* made a mistake (nobody is perfect) and there is even a confirmation box *you* have to click.
This policy is clear and I am sorry, but if they were to make exceptions for certain people we would get even more bickering like "GOA peplaced the item for xxx but not for me, they favour xxxx etc"
At least we have a clear view where they stand on this, and I really think GOA is getting better and better with informing the community.

P.S. My sorc is running around with a QUI Ceremonial bracer. Might made a mistake there (when selecting the bracer), or it might have been a bug, they never were to clear about it, so I'll assume it was my fault and I can live with that. (after all it's just an item)

 

[Alan]

If you can prove (replicate) that this is a client bug, then GoA should listen and restore the item (or at least reset the quest so you can get it again)

However, until you can prove this was not a mistake or human error, it would be unfair of them to replace imo.

 

[Klonk]

It should be well known to Goa at this point that there IS a bug with the backpack still in this patch? I have several times been close to doing this same mistake, sometimes it shows a empty spot in backpack, while in reality there is something there (in my case most often a drop of some kind - like that necklace).

I understand that if you destroy something, you shouldn't get it back automatically, but in this case it seems that backpack bug has contributed to the outcome. And if not, at least reset his damn quest!

 

[Moo]

hey, im a retard and i destroyed my battler artifact which was level 10 and stuff, can i have a new one please please please?

 

[Cavex ElSaviour]

the check <click ok> box is there for mythic/goa so they can say you destroyed it on purpose

 

[Whisperess]

the check <click ok> box is there for mythic/goa so they can say you destroyed it on purpose

Read up a bit on the bugs that we posted regarding this system.

 

[Cruhar]

But it was SHOWING the item as a Portal-Necklace, even when you delve it.
That is if it was the same problem I had

quote
Otherwise they'd be fixing stupid mistakes all day, rather than doing their job of keeping the game running.
/quote

Isnt fixing stupid mistakes a part of keeping the game running?

I've also seen someone being handed the Demon Scale for Lost Stone of Arawn Quest by Req himself, because he had dropped it, thinking it was nothing and thereby couldnt complete the quest...
Kinda the same if it wasnt same problem as I had

 

[reggie]

Well about the display bug where an item isnt displayed correctly. That was my first thought that i by accident destroyed my necklace looking like a portal necklace.
I assumed the night before i forgot to put on my paidrean necklace in odin's so is why the next day i would have found it in my inventory still. However the only thing i found was a 2nd midgard portal necklace after i bought the first one. So i destroyed it and only after destroying it i realized i never had my paidrean necklace on.
As far as i know it should have at least been in my inventory still which it was not. And where did the 2nd midgard portal necklace come from anyway ???

I've seen such display bug very long ago, i cant even remember but it does happen at times is all i know.


Ofcourse the policy is fair that they dont replace items just like that. i undertstand that. What i dont understand is that if they take the trouble to check logs if i destroyed the necklace or not then why not check further and see my quest journal logs and determine when i obtained the necklace so they could estimate its durability. They would have seen it was a brand new necklace.

However they wont bother with doing that which i find bad support. I just get dismissed like its your own fault and its your own action and should be responsible for it.

I said before, its the human error that noone can be responsible for no matter how much attention you pay and in this case its keeping an eye on which item you destroy, the necklace you always wear or the portal necklace which on first sight looks identical to the one you always wear.
All i know is if i see YELLOW letters i will take a 2nd look before clicking YES. I cant recall i saw them and i also cant imagine i can destroy an item without looking to the screen. I dont have a 6th sense or whatever sense it needs for me to blindly click exactly on the right spot and destroy an item.
So human error is possible , i could have been very destracted etc or whatever when clicking.

Still this human error is significantly increased by making portal necklaces look like any other necklace out there and if you rvr all day long then how many times a day do you switch necklaces ? I at least am on portal like 20 times a day. Then multiply that by 7 for a week. Multiply that by lets say 24 for a straight 6 months. Thats 3360 times you gotta pay full attention to destroying the right necklace. Or not be struck by a display bug.
Well i confess im only human, itll be hard for me to pay full attention 3360 with chats going on, tells going on, visitors at home, the dog barking, kids yelling etc etc.

If it were some kinda super duper rare drop item i got somewhere. ok well kinda hard to check for them. However a quest item they themselves make non tradable is another thing. I know they can check if you did a quest and when you did it and when you obtained what. However they just dont want to bother doing that.

I can buy a new template sure. Just what i dont like is if i lets say wanna play daoc for 5 years more and i'm the last person to leave the game then all this time my template possiblities will be gimped because ill never be able to use this necklace again. I think thats kinda rediculous. This doesnt effect me just now itll effect the rest of the time im playing this game and for what. Because they dont want to check and just say ah no replacement because you could be trying to fool us into getting a new necklace.

I think if they got the possiblities to check then use them instead of saying others might be cheating so you could be too and thats where we close the case. Next case please.

I've already moved on days ago, sure i was pissed for a couple days but i like playing the game so im playing minus 4 stealth 7 dex cap and about 6% body resists because i had to put in another cape and another necklace to fill in the resists gap i lost.

However i dont like being treated unfair which this is what it feels like to me.They got the means to check if im lying but refuse to do so. This isnt a matter of policy, this is a matter of manpower and time=money makes policy. If they didnt care about time=money and could spare the manpower they would. So what was this policy again ????

 

[reggie]

awarkle what is that bomose quest you were talking about. For which lvl and class ? I want to try see if its a useful necky.

 

[Svartmetall]

What i dont understand is that if they take the trouble to check logs if i destroyed the necklace or not then why not check further and see my quest journal logs and determine when i obtained the necklace so they could estimate its durability. They would have seen it was a brand new necklace.

Doesn't matter how new or old it is, you clicked 'YES' to /destroying it. End of story. If you don't want to run the risk of stuff like this happening, don't use /destroy, just keep spare portal necklaces for the next run to wherever.

However they wont bother with doing that which i find bad support. I just get dismissed like its your own fault and its your own action and should be responsible for it.

It is your own fault, it is your own action, and you are responsible for it. If I accidentally salvaged my Dragon-Shadow Great Axe I'd be royally pissed, but I wouldn't be going around looking for someone else to blame. GOA didn't click /destroy, you did.

I said before, its the human error that noone can be responsible for

Sorry, but it's a human error you are responsible for, just like my guildie was responsible for salvaging his Sally Tail by mistake.

...

 

[Whisperess]

...

Unless ofcourse, he didn't do anything wrong?

There is a bug in the game with inventory slots currently, as we've already stated. If that was what caused this, he should atleast have his quest reset (having to do it again from scratch). If it wasn't, then he only have himself to blame.

 

[Rulke]

I just bought some new chain legs the other day, went to stick em in the vault. Dragged em over to an empty slot, dropped em.

Came up with the "how many to transfer" window, starting at 68.

These sorts of display bugs DO happen, i remember just after ToA the bottom 3 slots in my top inv made items vanish when you put em in there. They were still there just not being drawn.

If this is the case here then it's certainly not Reggie's fault, and his template's been royally shafted by losing such a high util and irreplacable item.

Problem is there's no real proof that this was the cast and he didnt accidently delete it like Svartmetall's absent minded friend.

 

[Rulke]

hey, im a retard

agreek!

 

[Iskander]

agreek!

agreek = agreed, geek!

 

[Svartmetall]

A Greek?

 

[Hellsvip]

I personally think if the item is replaceable hard luck but this is a non replaceable item so i think he should at least get his quest reset still means he has to do it and they can get their beloved time sink. I think its pretty crap that they can basically stick 2 fingers up you hit accept and he claims it was displaying a medallion to midgard so yes he accepted but it destroyed the wrong item and to top it off it destroys an item he can not replace as i am sure he would not care if it was one he could eventually get another of but this he can't.

In my opinion reset the quest he still has to do it but to say hard luck find something else. Its just abysmal.

 

[illu]

I totally agree with Hellsvip.

Also, Reggie is a nice guy, one of the kindest people you could meet, and sure, if the item was replaceable or could be bought again - even if it was uber rare, worth 100000p, then fair enough, it should not be replaced.

But the fact of the matter is, the item is like our artifacts, it is a quest item, it is irreplaceable, and the guy deleted it by accident, whether he was brain washed at the time, or this funny screen bug happened or whatever, - and yes the GOA company have to draw a line somewhere, but at the very least the quest should be reset (I imagine it takes a few seconds - and then you have a happy customer), and if they were uber kind, they would just replace the item in the state it was in.

I've never had any problems with GOA, and just think it's a bit unkind in this situation to just do nothing. It probably took longer to reply to the forum message that it would take to reset the quest.

Oli - Illu

 

[Wintersong]

I've never had any problems with GOA, and just think it's a bit unkind in this situation to just do nothing. It probably took longer to reply to the forum message that it would take to reset the quest.

Oli - Illu

what he said

I don't think goa should give ppl new items that they accidently lost by themselves. But they should at least reset the quest and just make them do it again.

How hard can it be,
Stone of Arawn quest, completed <-- delete

Done.

 

[Noheals-WR]

Lo all,

I'm just going through the same thing now...

I had the backpack bug (last bag, bottom 5 slots show empty even if stuff is in there) and I usually keep prized posessions in those slots...

Anyhow I notice that my Beaded Resisting Stones are missing, and /send rightnow.

They have no record or me deleting them, no record of me dropping them, I have not got them in my bag or vault and...

They will not replace them, reset quest or anything else to help at all.

I suspect I placed a nice ROG in an "empty" slot, the stones appeared amongst junk (renamed or not) and I shift-d down the lot knowing it was only crap...but in reality my stones (invisible) had swapped with the ROG.

Yes I know I pressed the button but the known bug was a huge contributor to the fact and normally I would not have to look, as I'm careful.

If you keep something in a safe spot, that safe spot is empty, and you put an item there you do not check to see if perhaps your item was invisible and its now in bag 1! Anyone who says they check is stretching the truth...now i know of this bug I do, but that doesn't help my missing stones (ooer =p)

I'm now going to direct GOA to this post and let them know its not a unique incidenet maybe me and Reggie will get some justice.

And if thats the Reggie from AB he's a nice guy.

 

[fionnel]

Tbh perhaps they could have a policy of specifically reviewing appeals for lost necklaces, as this is quite a common mistake contrary to destroying your artifact which can only be done if you are stupid.

The necklace system sucks too much, quite a few people have lost their necklaces like this. I agree it is stupid to destroy/sell anything in your inventory before double and triple checking but give him a break, i can't even begin to imagine how frustrating this can be.

 

[Xeanor]

my necklace is rog and has 7 dex cap, 15% duration.... imagine how I feel if I'd lose it

 

[Aussie]

and +4 polearm? xD