I'm sorry the servers aren't up. Just like all of you I wanted to come home from work and try out all the new stuff on my characters, play with my friends, and relax. All of us did and if it had been possible to get the servers up and working before we went home then I guarantee it would have been done. As it is, we'll get it working as quickly as we can and then give you free subs time to make up for the time you couldn't play, there really isn't a lot more to be done about it.
Im not going to QQ Whine but thats a very well put reply, answer, deffo a customer support answer, and thank you for posting and keeping us informed, but that tells us not alot
What is the ETA on the Fix ? Any idea at all, people must know what the problem is and have a ETA on fixing it
If you dont know what the problem is, as I fear is the case at least have the balls to say we are working on the problem but at the moment we dont know what it is.
I understand we will get compensated for lost play time etc etc, thats all well and good and to be expected to be honest, but some answers as to time scale would be good
after all Time is Money and Money makes the World Go Round