Dont let ICEBREAKER LEAVE

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old.Tzeentch

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Originally posted by old.Icebreaker
Still working on it. Rightnow seems not very cooperative :p

We found out what happened:

The Credit Card Tzee used was reported as missing. He go a new one and found his old one later. So he used the old one (who is still reported as missing) by mistake and the bank reported to Goa that this card is stolen.But that's not correct.

Now we try to explain that to Goa....

Just a little mistake which ended with a blacklisted account...
Click to expand...

done as zargar said and emailed subscription@goa.com explaining this, and why the card used was invalid.

honest mistake, lets hope they realise and accept that.

waiting on a response from RightNow.
 
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Pempulla

Guest
Lautturi on uinut nevaan. Toistan: Lautturi on uinut nevaan.
 
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tankster

Guest
why isnt he back yet GOA ????

HURRRRRRRY !!!!!!!!

give iceb !!!!!!
 
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nicky-nook

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Yeah ill bump this Ice is a Decent bloke ...

Regards Nicky.
 
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old.Glendower

Guest
/hugs and /support from both of us, bro.

Boy, Tree saw this and had a cow.
 
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Slip Slipurson

Guest
I am sure that they will fix it now that they know what has happened if the "mail-correspondance don't work try to phone or sand "normal" letters...

Hope you get back ingame icebreaker...
 
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Uncle Sick(tm)

Guest
How many pages did it need to get Lochylessa's character restored? *raises brow*
 
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old.Tzeentch

Guest
just an update: 2 days after sending email, got the acknowledged thing

Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.

We will assume your issue has been resolved if we do not hear from you within 48 hours.

Thank you for allowing us to be of service to you.

Subject
RE: Payment

Discussion Thread
Response (CS) 05/02/2003 12:26 PM
Dear customer,

We have transfered your query to the relevant department. Once your problem resolved,we will contact you again

Thanks for being patient.

Yours sincerely,
---------------------------------------------
European Dark Age of Camelot Customer Support
 
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Spudgie

Guest
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Uncle Sick(tm)

Guest
Originally posted by old.Tzeentch

We have transfered your query to the relevant department. Once your problem resolved,we will contact you again

Thanks for being patient.

Yours sincerely,
---------------------------------------------
European Dark Age of Camelot Customer Support
Click to expand...

That's what some of my coworkers tell customers if they don't have a fucking clue what to do with a case.... *whistles*
 
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