Prydwen down

[Equador]

Will just say I really hope you remember the 10-14k euros coming in a month and don't offer some silly "Free week" for compensation once this mess is sorted out.

What would you want them to do? I'd say offering free days for compensation would be very suitable and enough to make up for any loss ( this is of course, including restoring characters to their proper state - not leaving people without artifacts ( activated ), plats, experience or realm points ).

I do agree with Feril about the fact that not every player checks FH. However, there was an official statement about Prydwen being down, and when disaster strikes the first priority of GOA should be restoring it, even though keeping us up to date is also important.

I feel Xalin ( and other GM's of course ) is doing a great job - the fact that they post here show that they're indeed quite dedicated to keeping the community happy.

Rock on GM's! Hope this gets fixed soon.

 

[Dandare]

What would you want them to do? I'd say offering free days for compensation would be very suitable and enough to make up for any loss ( this is of course, including restoring characters to their proper state - not leaving people without artifacts ( activated ), plats, experience or realm points ).

I do agree with Feril about the fact that not every player checks FH. However, there was an official statement about Prydwen being down, and when disaster strikes the first priority of GOA should be restoring it, even though keeping us up to date is also important.

I feel Xalin ( and other GM's of course ) is doing a great job - the fact that they post here show that they're indeed quite dedicated to keeping the community happy.

Rock on GM's! Hope this gets fixed soon.

Shame you had to quote just one comment apart from my whole comment but typical on here.
Yes I did say I hope the GM's are doing a good job tonite or can't you read?

 

[Equador]

Whoah, I never said you were wrong or unappreciative of their hard work, so sorry if I stepped on your toes. What I quoted however, was the part of you saying you wouldn't be satisfied if they'd offer free days in compensation, while I think that would be sufficient. I'm glad we agree however, on the part of appreciating GOA's work to restore things to normal.

 

[Dandare]

Whoah, I never said you were wrong or unappreciative of their hard work, so sorry if I stepped on your toes. What I quoted however, was the part of you saying you wouldn't be satisfied if they'd offer free days in compensation, while I think that would be sufficient. I'm glad we agree however, on the part of appreciating GOA's work to restore things to normal.

We do agree on on the work Goa have done/and are doing what I said was the fact that 2 pounds a for a weeks subs ain't gonna be pleasing for me or my wife,in the uk I can't buy a pack of 10 smokes for wife for 1 night.
Simple as that really.
I work hard and so does the mrs so this disruttion seems a waste of money to us.
So I don't really see your point And im sorry for that.
Just hopes this get resolved asap,may major point was maybe a full month instead of a pathetic week not the fact they ain't trying or to get anyones back up????
Lets agree to disagree eh
We all know GoA are working there butts off to restore this and last thing I want is to fall out with someone just wanna re-check my account

 

[Equador]

What I meant was that if this disruption would take 2 days to fix ( just an example, I have no clue how long it'll take ) and they'd give you 2 free days added to your account, would that not make up for lost time? A free month is quite a lot, and if this problem is fixed in only a few days, it wouldn't be fair getting an entire month of playtime in return. I agree that this disruption is a waste of money/time however - I myself would've anjoyed levelling my wizard a whole lot more than waiting until GOA finds/fixes the problem.

 

[Dandare]

What I meant was that if this disruption would take 2 days to fix ( just an example, I have no clue how long it'll take ) and they'd give you 2 free days added to your account, would that not make up for lost time? A free month is quite a lot, and if this problem is fixed in only a few days, it wouldn't be fair getting an entire month of playtime in return. I agree that this disruption is a waste of money/time however - I myself would've anjoyed levelling my wizard a whole lot more than waiting until GOA finds/fixes the problem.

bump ....I edited

 

[MagnarTBL]

To be honest I think GOA have handled this pretty well, mostly down to them posting on here and keeping people updated. Whether or not they post on the homepage 90%+ of people probably read FH or will hear about the problems via IRC or messengers.

Not much else GOA could have done.

To be perfectly honest, I always go to http://daoc.goa.com first to read for news related to their game. To say that FH is their official statement place is way far from what I expect from a serious game-company in the year of 2005.

Also, when I visit FH, i always goes directly to the Prydwen forum... Not the "General Discussion" forum to search for a message by the daoc goa crew.

Basicly, I only find it seriously if GOA posts all updates on their own webpage. If they by some wierd means don't have programmers that can make a simpel User Interface for posting server/production related messages on their current Webpage, then I think they should plan some efforts in redo it.

By wierd fortune I went in and looked in this forum and got the clue what was going on hours before that message was posted on their official webpage. And, to be honest, the official message is far from as detailed as the Gamemaster describes here.

Give the gamemasters access to post on the official web, so that all users only have to visit the official web for latest information - instead of accidentially maybe by fortune hit a thread on FH that explains whats going on.

I surely expect better for the money I pay GOA - as I do not pay FH...

 

[rampant]

is anyone else having issues logging into housing? (on excal)

 

[MagnarTBL]

Just a fast footnote: About the official web, why is all the news or postings so slow?

It is not only in this case that there goes hours after an incident on the servers, before we can read about it on the official web site. I can think back on atleast 10+ occasion where we was unable to reach the daoc services due to different problems with network or other technical aspect, but where the goa web page did not have any posting about the problems before "typically a half day later".

Is this because that the marketing department needs to review every gamemasters statement to avoid "writing too much"? - As every statement that usually gets posted is like "we have problems, expect the service to be up sometime late afternoon" - which basicly is just rubbish information leaving no clue whatsoever what the problem in fact is, or when the estimated time for opening occurs.

And there is nearly NEVER any follow ups on the official webpage that states any changes in the progress. For instant, if the crew is quite confident that the service should be open in an hour - I atleast expect a posting telling the community so on the official webpage for the game.

Well, I guess everyone is working their best to fix the current problem, but it is to me quite clearly that GOA does not have a proper incident organization. That in aspect of working with publishish the progress of the work/fix of incident to the community on their official web.

... Or did I miss something? Should we all just forget about http://daoc.goa.com/en, and use FH as official DAOC Community web instead?

 

[Truflight]

I'd just like to add that yes the servers maybe down for 1 to 2 days or so but i gotta wait another bloody week to get a full days play. why cant they fix servers at night - early morning say over a few days where it causes less disrupton. just my 2 cents.

 

[Truflight]

Give the gamemasters access to post on the official web, so that all users only have to visit the official web for latest information - instead of accidentially maybe by fortune hit a thread on FH that explains whats going on.

I surely expect better for the money I pay GOA - as I do not pay FH...

Too Right....

 

[chrispy]

at least it's getting sorted out any issues of wot can i get cos server went down can wait really let em get on with getting prydwen up and running without having to worry too much bout how can we make it up,cos we all know they will one way or another so hope to get on tomrow.

keep working on it guys


and if it dont you know wot you can do .....

 

[Gamah]

I'd just like to add that yes the servers maybe down for 1 to 2 days or so but i gotta wait another bloody week to get a full days play. why cant they fix servers at night - early morning say over a few days where it causes less disrupton. just my 2 cents.

Becasue it's a serious fucking problem, with a corrupt database, you know, the database that runs the game..they can't fix it intermitantly, it does not work like that.

Next time you want to say something, leave the bold tags at home.

 

[scarloc]

why cant they fix servers at night - early morning say over a few days where it causes less disrupton. just my 2 cents.

Because some of the issues were (afaik) surrounding the duping of items, so if they let people play during the day they'd have to check logs every night to "un-dupe" any duped items.. which would obviously take a lot of time up which they could be spending fixing the problem in the first place.

 

[GrisomWarshadow]

thx for info gifv cluster asap so we can see how many whine threads excal can post about getting walked all over

 

[Trunks]

gifv update! it's passed midnight :O hope you guys had a good night i did, won a bit of cash from poker fate i'd say...what what...

 

[soze]

I dont think the GMs who post here actually write the website but i might be worng, if they dont it might explain why they post here. And also if there company is anything like mine they will have to send anything they post on the website through so many different people to make sure its legal and not holding them liable ect, that spending 30 secs writing a post on FH is alot better.

 

[atos]

I just hope we'll see less of the problems now in the cluster. Prydwen is always the target for malfunctioning which leads me to belive something is even more wrong from time to time.

If we are lucky the problem will move on to the Excal areas too.

Which makes the problems bearable since the Prydwen community will not be the only ones affected.

 

[moik]

If we are lucky the problem will move on to the Excal areas too.

To delay cluster even more? uke:

 

[Tilda]

I dont think the GMs who post here actually write the website but i might be worng, if they dont it might explain why they post here. And also if there company is anything like mine they will have to send anything they post on the website through so many different people to make sure its legal and not holding them liable ect, that spending 30 secs writing a post on FH is alot better.

The GMs as I understand it can submit things to be put on the webby, but everything that goes there has to be checked and made sure its ok. So I'd hazard a guess that although they might be putting something up on the webby, it takes a little longer than a quick FH post, which is why its used.

 

[limpit]

The GMs as I understand it can submit things to be put on the webby, but everything that goes there has to be checked and made sure its ok. So I'd hazard a guess that although they might be putting something up on the webby, it takes a little longer than a quick FH post, which is why its used.

Even if this IS the case, in my eyes it is very wrong... very wrong indeed...

I think many people forget in a way that they are a paying customer, and we pay for a service, and to me, that service is the whole DAoC experience.

Yeah, there is quite a big european DAoC community over all of the servers, but when one server is affected like this, the hundreds of people it seriously effects need to know exactally what is going on. For me, the first point of call should always be the daoc.goa.com/en homepage as this is the official community homepage, maintained by the people who run the service we pay for.

I am fully aware of legal issues regarding content on websites (as I work for a council education web dev department), but the fact that people have to come here to find out whats really going on in any reasonable amount of time before the official homepage says anything means to me that the whole system and the way goa communicates to its customers needs a good rethink.

There are many times when I've looked at the camelot herald site and they seem soooooo much better then our team over here in regards to feedback and support. I am not saying that the support isn't adequet, and I really how much of a ballache problems in any program can be (as i write them everyday ), but I am saying that GOA really need to rethink how the handle their paying customers. I mean, who knows when the XML thing is going to be fixed, let alone when Prydwen is going to be fixed, and the cluster completed. I also liked the way that GOA had a date set for the cluster (which was supposed to be today for us), but they had not told the paying customer exactally. I know something like clustering, like any of the maor patches, normally renders the game servers to be down for an indefinate amount of time, so surely something like this should be publicly known as soon as possible.

Just my 2 copper... bored at work

 

[Javai]

is anyone else having issues logging into housing? (on excal)

Been having intermittent problems with housing on Excal for a couple of days. Lds, short roll backs after and often ld'ing in housing and logging back in in Goth.

 

[Arabnisse]

I just hope we'll see less of the problems now in the cluster. Prydwen is always the target for malfunctioning which leads me to belive something is even more wrong from time to time.

If we are lucky the problem will move on to the Excal areas too.

Which makes the problems bearable since the Prydwen community will not be the only ones affected.

Haha OMG mate do you really excist!?!?!
You just spared me a few mins of writing since all I was about to say is already posted :worthy:

Weeee gifv more players like u!

 

[Morphius]

there should be a new category under each server

Server News

would stop people having to search around for the info cos it would all be there , and only let server GM's post in it so it doesnt get full of shit and the only info would be the nescecary stuff!

 

[Krakatau]

Give timpestamps on posts on official GOA webby too
Helps a lot for the players to know when info about a problem/bug was posted. Just look at US official site...

Player A -GOA said today that servers are down ...
Player B -How long since server went down ? Has it been down all day ?
Player A -I don't know...

On the US site they usually post the progress of the work, and having a timestamp on the post helps alot in planning/hoping for when a server might come back. In this case, even if they can't give an estimated time, it would help people logging on late at night to know if the problem been there from 8 am or 8 pm.

 

[Cromcruaich]

Bet they regret getting those SCSI harddisks from ebay now.

 

[Azathrim]

there should be a new category under each server

Server News

would stop people having to search around for the info cos it would all be there , and only let server GM's post in it so it doesnt get full of shit and the only info would be the nescecary stuff!

Or, they could just use their freaking website for this kind of information.

It's only a minority that reads FH - GoA cannot expect people to read it. You can however expect people to read their official page.

For all they care, the only thing people know is that there were problems with Prydwen the 24th and the servers are shut down. It's now soon noon the 25th and absolutely zero news about the situation. Not even a slight update saying :" We are still working on it, things are progressing".

Each and every time there is problems, GoA fails to inform people. Their standard of information is beyond low. One can only wonder how hard it is for them to update their own homepage - it is all that it takes.


And, before the usual suckers comes around... FH does -not- count. This is an independent site that have nothing to do with GoA and Camelot EU. It is a site that only some players frequently reads.

Only thing that counts is http://daoc.goa.com/ and the update rate there is poor, at best.

 

[Truflight]

Becasue it's a serious fucking problem, with a corrupt database, you know, the database that runs the game..they can't fix it intermitantly, it does not work like that.

Next time you want to say something, leave the bold tags at home.

Hehehe sorry bout using the bold it wernt cos i was shouting its cos i liked it in bold heheh soz.... :touch:

as for the issues i didnt realize it was that bad

i am of course a woman and BLONDE

At this rate i may have to get my fix on albion/exal uke:

 

[Flimgoblin]

they post announcements on the website, they copy them here and post updates and more detailed information.

What's the problem exactly?

I guess some people just like to whine - shall we go back to them not posting any updated info on here and just a "we're working on it" on the official website then?

 

[Ellwynn]

Too bad the problem still hasn't been solved
I just hope there won't be a roleback, cause yesterday i finally got 2 items i've been hunting on for ages.
Hope you all get it fixed soon Xalin&co and good luck