Prydwen down

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LordjOX

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Lets not hope they do that :p
But bout time that fecker came up soon tho
 

Azathrim

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Flimgoblin said:
they post announcements on the website, they copy them here and post updates and more detailed information.

What's the problem exactly?

I see no problem with this the day they link to FH from http://daoc.goa.com/ and say this is their official channel for service announcements. Until then, FH posts is a nice addition, but nothing more than fluff.

Flimgoblin said:
I guess some people just like to whine - shall we go back to them not posting any updated info on here and just a "we're working on it" on the official website then?

That's a silly stance to put on it. What matters is that an online system like this will have downtime, Im sure most everyone can accept that. The problem is if and how they inform about it and keep the costumers updated. Currently they do a very poor job of that.

The least one could expect is a post confirming the issue and giving a brief detail - through an official channel - explaining what the issue is about, and then an ETA. Once the ETA is reached, ań update must be givin either saying the problem is fixed or a new ETA. Anything else is unprofessional.
 

Shanaia

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Flimgoblin said:
they post announcements on the website, they copy them here and post updates and more detailed information.

What's the problem exactly?

I guess some people just like to whine - shall we go back to them not posting any updated info on here and just a "we're working on it" on the official website then?

Well said

Have a rep point Flim
 

Takitothemacs

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Azathrim said:
The least one could expect is a post confirming the issue and giving a brief detail - through an official channel - explaining what the issue is about, and then an ETA. Once the ETA is reached, ań update must be givin either saying the problem is fixed or a new ETA. Anything else is unprofessional.

Hardly the official channel that you request BUT I want to answer your question about the nature of the issue.

Yesterday morning a post on pryd.net (http://www.pryd.net/showthread.php?t=3889) alerted me to an odd issue about loss of items between a guildy logging out the night before last and back in yesterday morning. I took a look at FH, found nothing and waited till a GM came online.

A friend and GM of another hib/pryd guild got in touch with me via MSN to say that one of their players had lost XP (2 levels), ML1 and a realm ranks worth of RPTs. Other players in their guild had lost an artifact that they had paid rather a lot for and had transferred between characters. At this point I saw that Requiel was online on msn and I sent him an IM... he asked the nature of the problem and I forwarded him the link above, the info from the other GM.

Immediately Requiel got in touch with the support team and the technical staff at GOA and they began investigating the problem... throughout the day I received more information via MSN, IRC, ICQ and through forums which I relayed to Requiel.

So the nature of the issue is serious to say the least... and followed on from a server reboot on Tuesday... Requiel also told the community that they would be speaking with Mythic when they came online at 3pm yesterday which to my knowledge they have.

Corruption of a database is a serious issue... I would rather see the server down for 2,3,4 or 14 days and them fix the problem than see the server brough back up before its fixed.

This is not an official statement on behalf of GOA or any of its employees or representatives, simply the information from a member of the eyes and ears team.
 

soze

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The gms that post here are probably passing on information they have been given by there techs who are working on fixing the problem. So if Xalin had put an offical statement on the website saying I hope everything will be fixed by tomorow, and it did not happen imagine the moans that would be posted here. So rather than doing that and risking flames they have posted here to say I hope it will be up. Whats so wrong with that.


Or do you want to see a hourly post saying our techs and there techs are trying to fix it we dont have a time scale yet?
 

Demon2k3

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corrupt information is an serius problem indeed, and i respect Goas hard work, better they take the time needed as said fixing than stressing and new problems turning up imo. :cheers:

imo there's no point to whine at all, i think goa is working overtime with theese issues, and whining won't make it go faster. :twak:

well theese was just my though :clap:
 

Blackstuff

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Flimgoblin said:
they post announcements on the website, they copy them here and post updates and more detailed information.

What's the problem exactly?

I guess the issue is that if they only post the original message on the website and don't tell people to look in Freddy's for any 'updates and more detailed information' then the customers who don't use these forums will not see any updates.

Personally I think the updates and more detailed information would be better placed on their official site rather than on an unofficial (their terminology) fan forum.

shall we go back to them not posting any updated info on here and just a "we're working on it" on the official website then?

I'm grateful for the updates posted on here but, as far as the official website is concerned, all they actually have done is post a "we're working on it". Personally I'd find that extremely uninformative if it was the only place I knew/thought to look.

Notwithstanding the above, it'll take as long as it takes to fix and if it's a toss-up between people working the problem or posting updates I vote for working the problem. :)
 

Azathrim

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Takitothemacs said:
Corruption of a database is a serious issue... I would rather see the server down for 2,3,4 or 14 days and them fix the problem than see the server brough back up before its fixed.

Agreed. Never argued otherwise. My point is though, that I want information about it and I want it through an official channel.

Sure, I read FH - Im a proud member of a minority!

Not everyone does though. In fact, quite alot only rarely reads FH - if ever. That's my concern.

Soze said:
Or do you want to see a hourly post saying our techs and there techs are trying to fix it we dont have a time scale yet?

Azathrim said:
The least one could expect is a post confirming the issue and giving a brief detail - through an official channel - explaining what the issue is about, and then an ETA. Once the ETA is reached, ań update must be givin either saying the problem is fixed or a new ETA. Anything else is unprofessional.
 

Bahumat

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lol i was on camlann yesterday and omfg 8man groups of theurgists with names such as "pmmewhen prydwynisback" running about. those pryd-wyn-ites such love bd's and theurgs
 

VampiiricMist

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Bahumat said:
lol i was on camlann yesterday and omfg 8man groups of theurgists with names such as "pmmewhen prydwynisback" running about. those pryd-wyn-ites such love bd's and theurgs
apparently that was brite and his crew of pwnz0rstars :p
 

Flimgoblin

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Azathrim said:
Not everyone does though. In fact, quite alot only rarely reads FH - if ever. That's my concern.

And they'll go to the daoc homepage see the message saying "Prydwen is down" from yesterday, look at the server monitor and see that prydwen is indeed down and go "oh well" and go do something else.
 

tallwiz

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on a side note... will all prydwen players recieve a couple of days extra free subs?

im a daoc junkie... if i didnt work i would nap at the pc.... i need my daoc fix tbh... i got the shakes...

i dont play any other games... made a couple if hib/excal chars a long time ago and dont bother with them... im an alb/pryd guy thru and thru and altho i know your doing your utmost to repair the problem, i also feel dismayed thats its taken 24 hours already to correct the problem.....

and why only pryd.... i know all servers are independant... but they all run on the same coding.... dont they?

anyway... thx for the info and heres to a speedy repair so i may get my 6 hours fix tonight when i get home from work :cool:

/hugs Xalin & co. :touch:
 

Azathrim

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Flimgoblin said:
And they'll go to the daoc homepage see the message saying "Prydwen is down" from yesterday, look at the server monitor and see that prydwen is indeed down and go "oh well" and go do something else.

It's 14:00 and they will think that GoA is incompetent. Im sure there's a very valid reason on GoA's part, but they haven't informed of it and thus too many will reason to incompetence.
 

Brite

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Bahumat said:
lol i was on camlann yesterday and omfg 8man groups of theurgists with names such as "pmmewhen prydwynisback" running about. those pryd-wyn-ites such love bd's and theurgs

thurg groups fucking rock, but they get boreing after a while but playing anything on camlann gets boreing, too many people with ages struggling to break double figures or IQs stuggling to break double figures aswell
 

xxManiacxx

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Azathrim said:
It's 14:00 and they will think that GoA is incompetent. Im sure there's a very valid reason on GoA's part, but they haven't informed of it and thus too many will reason to incompetence.

To busy fixing the server maybe?

If they would write "Server still down. No E.T.A" Ppl would whine about that instead.

Instead they just concentrate on working on the server and if they stumble upon something that will keep Prydwen down for days I am sure they will post about it but during these work hours I am sure they are all busy fixing the problem/talking to Mythic. I won´t expect an update until after 18.00CET atleast.
 

Xalin

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A couple of questions that are floating around:

Realise that these are MY answers not GOA's official answers

Q. Will you compensate for the "downtime"?
A. Very unlikely. We have one server down, our service in general isn't down. I realise that sounds harsh for the people that just play Prydwen though. And you might have noticed we've been quite "easy" with giving free days in the past. the last time we had lag it was not our network and we still gave a couple of days so maybe we will again this time. But I don't think it's very likely.

Q. Are these problems related to clustering or the preperation for clustering?
A. We are off course investigating this but so far it just doesn't look that way. Obviously the database is doing funky stuff but it's not doing any of this funky stuff anywhere near the changes that were made to it to prepare it for clustering.

Q. Are these problems going to delay clustering.
A. They already have yes :(

Q. Why is there more info on the forum then on the official website.
A. Because I can post on the forum and not on the website. Posting on the website requires me or someone else to write a newspost, then it needs to get proofread/edited and then it goes up there. Also we simply don't use the site for minute to minute updates we use the website for "big" things. And then try to use FH when possible to keep you updated between newspost.

The simple truth is that no matter how we organize the flow of information to you it will never be quite good enough. If we had minute to minute updates on our official site people would whine they had to read through to much bs to read the important stuff. Etc.
 

tallwiz

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mmm, just read every post....

looks like excal are starting with exactly the same symptoms as pryd had.....

maybe an idea to check all servers tbh....

could be an undetected virus.....

someone pissed off at goa/mythic eu and trying to get their own back?....


you never know....

cya soon peeps... back to truckin....
 

Bahumat

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Xalin said:
A couple of questions that are floating around:

Realise that these are MY answers not GOA's official answers

Q. Will you be giving everyone Cheese Swords?
A. Very likely.

YES!
 

Azathrim

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Xalin said:
Q. Why is there more info on the forum then on the official website.
A. Because I can post on the forum and not on the website. Posting on the website requires me or someone else to write a newspost, then it needs to get proofread/edited and then it goes up there. Also we simply don't use the site for minute to minute updates we use the website for "big" things. And then try to use FH when possible to keep you updated between newspost.

The simple truth is that no matter how we organize the flow of information to you it will never be quite good enough. If we had minute to minute updates on our official site people would whine they had to read through to much bs to read the important stuff. Etc.

Personally I like the level of information you put up on FH. Why not just write somewhere on http://daoc.goa.com/ that this is the place to find service information and have it done with? It would ensure that all the costumers would at least have the chance to be aware of where to find suchs information.
 

Flimgoblin

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Azathrim said:
Personally I like the level of information you put up on FH. Why not just write somewhere on http://daoc.goa.com/ that this is the place to find service information and have it done with? It would ensure that all the costumers would at least have the chance to be aware of where to find suchs information.

sending poor unsuspecting players to FH - are you a sadist? :)

Pretty sure they've linked to specific threads on FH in the past though for updates.
 

Azathrim

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Flimgoblin said:
sending poor unsuspecting players to FH - are you a sadist? :)

Pretty sure they've linked to specific threads on FH in the past though for updates.

You ask me Mr. Moderator? ;)
 

Takitothemacs

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Flimgoblin said:
sending poor unsuspecting players to FH - are you a sadist? :)

Pretty sure they've linked to specific threads on FH in the past though for updates.
they have :)
 

Jamie Li

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well one more question

1) Will prydwen be up at all today or will it be down for the whole day


as i'm getting board of excal ;)
 

scorge

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Jamie Li said:
well one more question

1) Will prydwen be up at all today or will it be down for the whole day


as i'm getting board of excal ;)


Prydwen will not be back up at all, its a cunning plan by GoA to not cluster and move all pry players onto excal! :)

:m00:
 

scorge

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Xalin said:
The simple truth is that no matter how we organize the flow of information to you it will never be quite good enough. If we had minute to minute updates on our official site people would whine they had to read through to much bs to read the important stuff. Etc.


Give Webcam showing GoA at work! :)

:m00:
 

scorge

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Xalin said:
A couple of questions that are floating around:

Realise that these are MY answers not GOA's official answers

Q. Will people get there items/MLXP/EXP/gold back?
A. .


:m00:
 

Xalin

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Q. Will people get their items/MLXP/EXP/gold back?
A. If we don't roll back (which we are fighting for trust me .. roll back is the last resort) yes off course everybody will get back as much as we can return. We always said we would only return items if they were lost due to a problem on our side. And now that we have a problem that makes items/MLXP/EXP/gold dissapear we will NOT back out of this promise.

Again ... we're all working very hard to avoid a rollback
 

Nausilus^^

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No offense, but you DO know that there's an edit button, don't you scorge?

Would be nice to know if the server will be up sometime today at all, but I guess, they would've already posted so somewhere if they knew it themselves :mad:
 

scorge

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Nausilus^^ said:
No offense, but you DO know that there's an edit button, don't you scorge?

Yep i use it far to often with my shit spelling :)

:m00:
 
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