Pre order from play

pez

Can't get enough of FH
Joined
Dec 22, 2003
Messages
1,076
So to clarify, no one has received anything from play.com?

I'm holding out on this preorder thing until someone can confirm that at least one store has the slightest idea whats going on.
 

Perf

One of Freddy's beloved
Joined
Feb 2, 2004
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689
this is part of a post on the beta web site directed to Imaad.

--------------------------------------------------------------------------
Originally Posted by Tunga
What about things like this that aren't listed on your website:
http://www.play.com/Games/PC/4-/3473...g/Product.html
-------------------------------------------------------------------------
then this was posted by Imaad...
They are indeed not on our list. We're looking into this.

Imaad
English Community Manager


i have edited that post to just include the bits that are on topic here.
 

Kanley

Fledgling Freddie
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Aug 29, 2008
Messages
6
Just spoke to Joe @ play.com

As soon as I mentioned WAR he interrupted me and asked if I was chasing the promised e-mail of yesterday. Seems they are very aware that there is an issue. He then asked me when I ordered, and when I replied first thing yesterday morning he informed me that they had a backlog as they were sending them out in the order ordered, and that some people ordered months ago? I then told him that from the WAR forums I visit I was not aware of anybody who received there pre-order e-mail yesterday, to this he answered "I can only apologise". I then pressed him, by asking are you 100% sure that the e-mails are in fact currently being sent out, he replied "Yes". So I then asked at what point he would recommend calling back if I had not received my e-mail, to which he replied "you should get your e-mail later today or over the weekend, if not call back on Monday"


Cheers,

Kanley...
 

Dervish

Fledgling Freddie
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Oct 31, 2004
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play.com seem to suffer the inability to communicate very well with Mythic in Europe (or vice-versa) because with the CE codes they were convinced until the last minute that they were going to email the codes out. They had even told some people (including me) that they were already in the process of doing that and the emails were going out as she spoke.

Later they got a bloody big crate of slimline DVD cases from Mythic...
 

Shazzoo

Fledgling Freddie
Joined
Jul 18, 2008
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Not got mine yet.
I did only order mine a couple of days before the emails were supposed to be sent though.
I think the whole 'order in which ordered' thing might just have been an excuse...
 

chrispy

It's my birthday today!
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Apr 25, 2005
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i pre-ordered mine with play.com on 17/7/2008.

soon as i found out i could pre-order this i did,looking back now wish i ordered the CE box for 59.99 now:)

but guess there is a back log of order's since alot of peeps have wanted this game for some time now.me included lol
 

thergador

Fledgling Freddie
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Apr 20, 2006
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if you haven't got your code's yet i have just spoken to a customer service manager and they have just sent my codes, they said if i know anyone else how is still lacking codes to get them to ring and ask to speak to a manager and get that manager to speak to the stock dept managers,james welburn has a bunch of codes in front of him

pic of codes in inbox
untitled.jpg
 

Calaen

I am a massive cock who isn't firing atm!
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Just called and was informed that my details were being passed onto a member of staff that would send me the information.
 

Skorn

Fledgling Freddie
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Ok so Play.com are obviously a Pre-order Campaign Partner, my question is why are GOA so slow to update the Pre-order Campaign Partner list on the War eu website?
 

pez

Can't get enough of FH
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Thanks for the heads up, now its been confirmed i've just ordered my play copy. Saved a tenner and getting the box and dvd!
 

thergador

Fledgling Freddie
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Ok so Play.com are obviously a Pre-order Campaign Partner, my question is why are GOA so slow to update the Pre-order Campaign Partner list on the War eu website?

they don't seem to be a premium partner as i was originally informed by a play.com staff member (ie open beta access), am guessing that's was why there was a delay in getting the codes out (talks between play and GOA)

but i have my codes now so at least we know they have some pre-order codes at least lol
 

Calaen

I am a massive cock who isn't firing atm!
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How long did you have to wait after you contacted them?
 

Xanthian

Fledgling Freddie
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Dec 22, 2003
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I emailed that guy direct and not had a reply yet ;(

sent it about 2 hours ago.


I guess i'll have to call them as well.. grrr.:twak:
 

Calaen

I am a massive cock who isn't firing atm!
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Just phoned again there is a backlog and it could take up to 24 hours.

Also they have changed the information on their website to
-----------------------------------------------------------------------------
Pre-Order Warhammer Online: Age Of Reckoning from Play.com and receive early access to the game and 2 in-game item unlocks. Instructions on how to claim this pre-order offer will be sent Tuesday 16th September 2008.
-----------------------------------------------------------------------------
 

thergador

Fledgling Freddie
Joined
Apr 20, 2006
Messages
1,216
Just phoned again there is a backlog and it could take up to 24 hours.

Also they have changed the information on their website to
-----------------------------------------------------------------------------
Pre-Order Warhammer Online: Age Of Reckoning from Play.com and receive early access to the game and 2 in-game item unlocks. Instructions on how to claim this pre-order offer will be sent Tuesday 16th September 2008.
-----------------------------------------------------------------------------

lol early in game access after the open beta start that a good one
 

Xanthian

Fledgling Freddie
Joined
Dec 22, 2003
Messages
545
Christ, this is a total farce..

All I want is a funking DVD with a box and an early access code..
Is that too much to ask for?

How did you manage to get your code if they have now decided to do this?
Did you speak to this James guy?
 

Xanthian

Fledgling Freddie
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Dec 22, 2003
Messages
545
OK just called and the guy I spoke to said that he will contact his 'Codes & Promotions' department and they will send them out asap.

He told me that I should have received it on the 28th.
I queried about the date on the website and he didn't know.


*sits & waits*
 

97PercentBeef

Fledgling Freddie
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Aug 12, 2008
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10
Play's site now reads: "Instructions on how to claim this offer will be sent Monday 15th September 2008."
 

Xanthian

Fledgling Freddie
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Dec 22, 2003
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545
I'd still rather have them on the day before, knowing play they will send them about 3pm on the Monday...
 

MagnusGOA

English WAR Community Manager
Joined
May 12, 2008
Messages
224
this is part of a post on the beta web site directed to Imaad.
then this was posted by Imaad...
They are indeed not on our list. We're looking into this.
Imaad
English Community Manager
i have edited that post to just include the bits that are on topic here.
For those who aren't closed beta testers, Imaad is me.
Play.com are now confirmed pre-order partners and will be honoured as such on our website soon(TM).


-Magnus
 

Amanita

Part of the furniture
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Dec 23, 2003
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For those who aren't closed beta testers, Imaad is me.
Play.com are now confirmed pre-order partners and will be honoured as such on our website soon(TM).


-Magnus

Yay, fankoo for putting my short-lived fears to rest. I pre-ordered from play.com yesterday :)
 

Xanthian

Fledgling Freddie
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Dec 22, 2003
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545
Would still appreciate my codes before the day of Early Access..

:p
 

Perf

One of Freddy's beloved
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689
For those who aren't closed beta testers, Imaad is me.
Play.com are now confirmed pre-order partners and will be honoured as such on our website soon(TM).


-Magnus


Thanks Imaad/Magnus
 

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