I said it before in a previous post in this thread but I'll say it again. In some cases there is no benefit to giving out the details. Either because the person traded with is, or may be, entirely innocent of any wrongdoing and is just a random third party who agreed to help with a transfer, or because the information would not help. For example the character traded with has been deleted or has also been hacked.
In the first case we don't give out the information as I will not be responsible for someone getting a reputation as a scammer or being harrassed ingame just because they agreed to help a stranger, in the second case there may be an ongoing investigation or other complications.
There are very strict rules we have to abide by regarding when we can give this information out. Just because a case appears to be similar on the surface does not mean that it is in fact identical. I'm not going to list the exact conditions as the more unscrupulous players know about the system, the more easily they'll be able to get around it.
Let me also assure you that people aren't allowed to get away with doing this over and over. In this case the 'hacker' has not done anything wrong according to the CoC however we do mark the accounts of people who do this and multiple episodes can be considered grief playing and will be punishable accordingly.
In the first case we don't give out the information as I will not be responsible for someone getting a reputation as a scammer or being harrassed ingame just because they agreed to help a stranger, in the second case there may be an ongoing investigation or other complications.
There are very strict rules we have to abide by regarding when we can give this information out. Just because a case appears to be similar on the surface does not mean that it is in fact identical. I'm not going to list the exact conditions as the more unscrupulous players know about the system, the more easily they'll be able to get around it.
Let me also assure you that people aren't allowed to get away with doing this over and over. In this case the 'hacker' has not done anything wrong according to the CoC however we do mark the accounts of people who do this and multiple episodes can be considered grief playing and will be punishable accordingly.