Billing

[Septina]

To me they suggested that I waited the given 36 hours, and if no money was refunded I should file a complaint (reklamation) to the bank.

I guess they had their quarterly financial statements and needed to boost the finances a bit...

Yep, pretty much what they told me aswell. Tho i can say with certainty if this is how it works i aint ever gonna pay for DAoC with my CC agian.
I mean, they claim you cant have deductions over the money limit you set on your e-card and yet somehow they have taken 10x the amount of my set limit.
Really really bad.

 

[Minstrel]

I got charged for 250 euro guess its time to stop if they dont refund

 

[LordjOX]

Your bank institution or debit/credit card company will always guarrantee for your money when it comes to fraud like this. It should be no problem really

The issue is of course that this happened in the first place

 

[Wazkyr]

Your bank institution or debit/credit card company will always guarrantee for your money when it comes to fraud like this. It should be no problem really

The issue is of course that this happened in the first place

There's people surfing around 0 on their bank account and playing DAoC, dont tell them its not a problem...

Glad I don't have any US accs, I would be furious if I could not pay the rent because of a fuckup like this.

 

[Mirt]

Now been hit 40 times....

On to the fraud department at Natwest now.

I have 3 accounts, two of them are on 3 monthly renew, one is on 1 month. The 1 month renew account just got charged 18x naturally I've spoken to my bank who are going to block 17 of those charges. For once the bank seemed pretty helpful!

I think everyong got hit, if mythic sort this out in a timely fashion then OK, if not bye bye.

 

[cHodAX]

This has been going on since mid-March (my charges were 22nd March) and it is still happening for fucks sake, Mythic have known about this for weeks and done nothing. Please do not tell me that no one at Mythic/EA noticed that thier subscription income just went up by a factor of 10 or more, it just isn't possible.

I will say it again, some one needs to lose thier job for this, it has caused untold problems for many customers.

 

[LordjOX]

There's people surfing around 0 on their bank account and playing DAoC, dont tell them its not a problem...

Glad I don't have any US accs, I would be furious if I could not pay the rent because of a fuckup like this.

Of course it's a problem, I'm just saying to the skeptics that of course they will get their money back

 

[Raven]

Its happening right now too, a few people have just been billed within the last half hour or so.

I am due my bank statement today, I will be going over the last month in detail, I don't usually bother but if this fraud has been happening for a few weeks then I think everyone should do the same.

 

[Gahn]

From another point of view this is an epic fail for the financial and credit/debit card system also.
I wonder what kind of automatic controls are undergoing if they can accept multiple billings for the same exact amount for the same exact transaction description.

 

[Maeloch]

From another point of view this is an epic fail for the financial and credit/debit card system also.
I wonder what kind of automatic controls are undergoing if they can accept multiple billings for the same exact amount for the same exact transaction description.

Especially as everytime you spend more than a couple of hundred quid ligitimately bank stops your fucking CC and have to spend 1/2hr sorting it out on the phone.

 

[Mirt]

Well this is going to be extremly expensive for mythic, since the very high number of chargebacks is going to put them in the high risk category under visa rules.

Heads will definatly roll, although it's likely we won't hear about it.

Depending on how quickly mythic handle the chargebacks, it's likely this will do irreparable damage to DAoC and WAR.

 

[randomeclipse]

Surely if your bank account is "surfing" around zero you shouldn't be spending money on DAoC...?

 

[Wazkyr]

Surely if your bank account is "surfing" around zero you shouldn't be spending money on DAoC...?

DAoC is a very cheap form of entertaintment(when mythic dont fuck up ) compared to many other things.

Personally i'm no where near 0 on my account, but try to read a few threads on VN boards. I seen at least 5 posts with peoples bank accounts going from 200 > 0 and then they are concerned about not being able to pay for rent, gas or food.

 

[Raven]

Whats that got to do with it?

This isn't about a couple of extra charges. Some people have been charged over $2000... Myself $600.

Am i strange for not having over £400 just sat around in my current account that I can afford to just lose? I am lucky that all my bills have already gone out at the end of last month, with the next round going out at the end of April. It still leaves me with £400 less than I thought I had, depending on how quickly they sort the fuck up out I will end up having to put stuff on credit card or dipping into savings. Something I really would rather avoid.

This isn't a "oh never mind it will sort itself out" moment, this is thousands upon thousands of dollars taken from people through error it has left people in massive trouble over in the states with people not being able to pay their rent, car payments, medical insurance etc. The latter being a massive issue, what if someone needs medical attention and has missed the last payment due to no funds? Remember they don't have anything like the NHS (yet) over there.

In the real world people account for their money, very few people can just stump up a couple of thousand and not be affected by it.

 

[Bahumat]

I always pay via e-card, meaning i put a limit on the cc card number i use.
For example, last time i activated the acc i put a limit of 150:- sek and the cost for 1 month is 110~ sek, i still got hit 14 times x 110~ sek. Cant really understand how but meh, they better fucking solve it. >;/

not sure if someone replied to this (just reading through the thread). It seems when the 14 payments were made, they only come under 1 payment (fuck knows why?) That means your account limit would not stop the 14 payments.

Something some guy said on VN

 

[eble]

just cancelled my 2 us accts and I'll be speaking to my bank tomorrow morning, I have a 14 hour head start on Mythic, hopefully I'll win.

 

[Septina]

not sure if someone replied to this (just reading through the thread). It seems when the 14 payments were made, they only come under 1 payment (fuck knows why?) That means your account limit would not stop the 14 payments.

Something some guy said on VN

On my bank statement they all show up as 110,xx sek x14.
But the only explanation the guy at the bank had was that the transactions were made simultaneously and thus where passed through or something.
Anyway, according to him it SHOULDN'T be possible to go over the set limit but somehow that's just what it's done. :x

 

[Gahn]

On my bank statement they all show up as 110,xx sek x14.
But the only explanation the guy at the bank had was that the transactions were made simultaneously and thus where passed through or something.
Anyway, according to him it SHOULDN'T be possible to go over the set limit but somehow that's just what it's done. :x

From a sshot of a bill of a guy on Vn it seems that they manged to pull out 2x transactions per second, he was billed 14 times, so there's no real explanation bar they are a bunch of retards without any sort of automatic anti freud system.

 

[eble]

on the down side wave goodbye to an early ywain transfer and this could possibly be the end of daoc

 

[Bahumat]

On my bank statement they all show up as 110,xx sek x14.
But the only explanation the guy at the bank had was that the transactions were made simultaneously and thus where passed through or something.
Anyway, according to him it SHOULDN'T be possible to go over the set limit but somehow that's just what it's done. :x

I think what happens is Mythic computers say to your banks computers (Hi, do you have 110 crazy money in your account? Can I have it?)

Your bank says "sure thing".

Mythic then sends through 14 charges but the bank see's it as one.

It's totally fucked up

 

[Bahumat]

I made a new thread for this, but will post here also

Hi all,

If you got charged more than the usual amount for daoc, like me (37 times). There is something you need to be aware of.

They charge you something like $14.95 USD which works out to around £9.93.

When they re-imburse you (will probably be monday as we're close to the weekend), check to see if the Exchange rate is the same or better. If it's worse, you may end up getting 37x£9.00 which means a loss of 0.93 pence per charge (37 in my case).

The bank told me, if the exchange rate works against you and you lose money, you will need to contact Mythic. I am unsure if there is an email address we can use for this, because the time it takes to call them, you may spend the same money on International calls!

 

[Legaen]

They tried billing me for 400 odd quid but good ol' Capital One however blocked the transaction

 

[Legaen]

I made a new thread for this, but will post here also

Hi all,

If you got charged more than the usual amount for daoc, like me (37 times). There is something you need to be aware of.

They charge you something like $14.95 USD which works out to around £9.93.

When they re-imburse you (will probably be monday as we're close to the weekend), check to see if the Exchange rate is the same or better. If it's worse, you may end up getting 37x£9.00 which means a loss of 0.93 pence per charge (37 in my case).

The bank told me, if the exchange rate works against you and you lose money, you will need to contact Mythic. I am unsure if there is an email address we can use for this, because the time it takes to call them, you may spend the same money on International calls!

Good point, thanks for that

 

[Mirt]

I wonder if you could take EA UK to the small claims court to get the difference in exchange rates back?

I'll have to talk to some layer mates to see what they think.

Incidentally re international phone calls, use skype it's like 3$ for a short subscription.

 

[Bahumat]

I wonder if you could take EA UK to the small claims court to get the difference in exchange rates back?

I'll have to talk to some layer mates to see what they think.

Incidentally re international phone calls, use skype it's like 3$ for a short subscription.

How much would international calls cost on that?

 

[Hiolo]

crap charged 31 times on my acc =(

 

[Punishment]

Wow this shouldnt be possible but checked the history of my 2 expired temporary visa vouchers i used to open my US accounts 3 weeks ago , remember these things are like mobile phone credit and cannot go below $0

Voucher Information

3V Voucher number 411636001025xxxx


Date of purchase 19/02/2010


Initial balance €50


Current balance €-235.63


Voucher Status ACTIVE


I have a 2nd that is -70 euros or so , what the hell is going on here ?

 

[eble]

it's all a bit crazy to be honest, seems mythic are making many payment requests but as they come thru mostly within a second of each other the banks are reading these as one transaction overall.

It seems to be able to bypass all safeguards and put people overdrawn even when there acct doesn't allow it.

Absolute friggin nightmare

oh and this is happening to the Warhammer accts as well.

 

[Punishment]

This is very weird if i was using a cc or a debit card id have been charged almost 40 times , what the hell

 

[Moriath]

got billed 10 times dammit .. cancelled both accounts now at least till this mess is sorted out