Authentication Failed - application will now exit

[Mehuge]

Been getting this all morning, seems its only me.

- My account is valid
- I am CE registered (have an R10 shaman)
- Password is correct
- Can login to Warhammer Online : Age of Reckoning
- Servers are up
- Other people are logging in ok.
- Removed user/cache and Interface folders
- Power Cycled PC

No response from GOA CS as yet on my issue, but hey maybe they are busy.

Am reinstalling the client from scratch atm in the small hope it will fix something but doubt it will.

Suspect its either an account issue or a network issue because the message window on the right says something about a timeout. But as the client can patch and I can see it downloading the server list with wireshark its not as simple as no route to host.

Teach me for taking time of work to play a game!

 

[Mehuge]

A new install of the client made 0 difference to the issue.

Update: In the connection log window, I get the following messages

Locating battles...
(dialog appears)
Response Timeout

 

[Mehuge]

A bit more info on this issue. Again, monitoring with wireshark, when its downloading the server list around the time it gives up (not sure if its before or after or during), I see a lot of

192.168.5.171:50131 > 80.12.199.22:8041 : ACK
80.12.199.22:8041 > 192.168.5.171:50131 : TCP Retransmission
192.168.5.171:50131 > 80.12.199.22:8041 : ACK (Duplicate)
80.12.199.22:8041 > 192.168.5.171:50131 : TCP Retransmission
192.168.5.171:50131 > 80.12.199.22:8041 : ACK (Duplicate)
80.12.199.22:8041 > 192.168.5.171:50131 : TCP Retransmission

and so on, until all connections are then closed.

 

[Mehuge]

Cold Started PC again.
Reset ADSL Router

Same issue. As other connection are not stalling, just this one, I can only imagine its an issue either with the client or the server or my account.

 

[Mehuge]

Tried the IP Checksum fix:

https://forums.freddyshouse.com/war...one-experiencing-lag-connectivity-issues.html

Didn't help.

Also tried with firewall disabled. Also didn't make any difference.

 

[Mehuge]

Stuck the client on another PC and I get the same issue on that PC.

 

[MagnusGOA]

Hey Mehuge,

I've passed around this thread to some very knowledgeable people who can hopefully share some insights and tips. If I hear anything, I'll get back to you!


-Magnus

 

[Mehuge]

Hey Mehuge,

I've passed around this thread to some very knowledgeable people who can hopefully share some insights and tips. If I hear anything, I'll get back to you!


-Magnus

Ok thank you Magnus.

 

[Rustan]

Yep i get the same error msg while waiting in queue :/
Im guessing its some timout issue, weird message tho

 

[MagnusGOA]

Mehuge,

our CS staff has been able to log in with your account without any problems, so there is no problem with your account.

I know you've tried on two computers. Could you post the specc of these?


-Magnus

 

[Mehuge]

Update: Turning off UAC does not correct the issue.

Hi Magnus. My main PC that have been playing fine with through beta and OB and HS yesterday:

Windows Vista Ultimate
Intel Core 2 Q6600
4.00 GB Ram
64 bit o/s
NVIDIA nForce Networking Controller

This PC was bought specifically to play WAR.

Second PC is the PC I started out in WAR beta with, a P4 3.4ghz with 2gig ram and a 6800 ultra. Its not too happy about the GFX at the moment, a driver issue, but the client gives the same Authentication Failed error dialog at what would be the server screen (if it had displayed properly).

I've tried everything I can think of, I am at a loss. Considered a system restore however the last ms update was on the 12th and its been working ok after that, its only this morning that it went wrong, and its not like I installed anything. I logged off last night, went to bed, got up this morning and got this issue.

Was there a patch this morning?

I even bought a SE pre-order and created a second account and that has the same issue, so it isn't account related.

I may try a system restore anyway but I don't expect it will help. I can also ask my ISP but as its only that one specific tcp connection going wrong I doubt they will be able or willing to help. The TCP retransmissions may be a red herring anyway, caused by the client crashing with the auth error.

I seems that after 14 months of beta testing, I wont be able to play @ release.

Sad Times

 

[Mehuge]

Magnus, I love you!

Did you have words with the Chaos gods and ask them to look favourably on me?

I have managed to login! And there was much rejoicing.

I was just chatting with a m8 on MSN and he said "ports", and I explained to him I had turned off the firewall. But then I thought, humm but I didnt actually try turning off my routers firewall - as I had done a power-cycle on the router I didn't think that would be necessary.

So anyway I tried it, and tried to login, and I am in.

Now I just need to work out if it was the router firewall all along (and if so what tweaks it needs, it should allow everything out, it was working yesterday, I will need to check to see if its lost some config or something).

Or was it simply a co-incidence and down to your influence with the gods of chaos.

Anyway - I need a WAR fix after my trials today - so I will test theories tomorrow. Atm the firewall is switched back on, so if it is indeed a problem with the firewall, I should hit the same problem the next time I connect, if I dont, then well, who knows what.

PS. Perhaps you could ask the chaos gods to look at the realm Q's again its a 57m Q atm

Anyway thanks Magnus and GOA CS, if it turns out to be my router FW playing up, then you can slap me around on IRC with a trout. If you fiddled with something to make it work, then my sincerest thanks.

 

[MagnusGOA]

Hey Mehuge,

glad to hear you're able to play now. The Lord of Change work in mysterious ways and he will bestow his gifts upon those worthy in often surprising ways. Your friend mentioning 'ports', inspiring you to try a new solution - coincidence or the work of the Lord? Only his most favoured champions are able to embrace the incomprehensible truth.


-Magnus

 

[Trine]

I'm seeing this problem now. I've been able to log on fine the past few days but have tried logging in today and get this problem. The program just hangs at the login screen at "Locating battles..." and if I tab out I see the error. I did manage to login at one point but the game was so laggy it was unplayable.

My setup:

Windows Vista Home Premium 32-bit
Intel Core 2 6600
4.00 GB Ram

I also have had the problem with IP4 Checksum Offload, which was fixed by disabling it. All drivers and firmware (inc routers) up to date.

 

[Mehuge]

Hey Mehuge,

glad to hear you're able to play now. The Lord of Change work in mysterious ways and he will bestow his gifts upon those worthy in often surprising ways. Your friend mentioning 'ports', inspiring you to try a new solution - coincidence or the work of the Lord? Only his most favoured champions are able to embrace the incomprehensible truth.


-Magnus

Well its back. Turning firewall off does not correct it.

During the day Mon-Fri my ISP is capping my connection. So sunday I was ok, Monday morning 10.30 am I was unable to login, was able to log back in at 8pm. This morning I was able to login at 8.30am, and been playing all day, but just crashed and I now get the same issue. Going to call my ISP.

 

[Mehuge]

ISP tells me the new capacity will be switched on on Thursday, so I should wait until then, see if it still happens.

I am guessing the authentication error is really because it cant download the server list because of the TCP connection failing during the day. Its weird that its only that 1 TCP connection that is affected though.

So up early tomorrow and fingers crossed that the client doesn't crash After tomorrow its not an urgent issue because I am back at work anyway.

Did the auth servers move location for the HS? It was fine in OB I think.

 

[MagnusGOA]

Hi again!
Sorry to hear the problem is back. I don't think the authentication servers has moved since we moved during the closed beta. Here's two possible solutions provided to me by the Customer Service team.


If you’re having trouble connecting to the WAR servers, it might be that your firewall is blocking the WAR client. If you are using the Windows firewall, this is how you can add an exception for the WAR client: Click on the Start button. Click on Control Panel. Depending on which Desktop Style you have chosen to use, follow the appropriate directions below: Windows XP default desktop: Click on Security Centre. Now click on Windows Firewall. Windows Classic desktop: Click on Windows Firewall. Please be sure that the radio button is set to on (recommended) and that there is no check in the box that says don't allow exceptions before continuing. Click the Exceptions tab. Click on the Add Programs Button. Click on the Browse button. Add the file warhammer.exe. Then click the Open button to add the file to the list. Click Ok. Click the Add Program Button again. Click Ok twice. Repeat this procedure for warpatch.exe and warpatch.bin.


Additionally you may need to configure your router settings to open the following ports
UDP port 1024-65535
TCP port 8040-8049
TCP port 10622


Also, here's a response by Cici from Mythic

The issue for the people getting the error [5] is a timeout issue. Retrieving the server list when there were just a few servers worked because you were getting less data back from our servers. Now, the list is much longer and we are returning much more information about each server. We have put in fixes to optimize this code and increase the timeout and it has worked for many people; however, it seems there is still a group of people that are having trouble. For the people who are still having issues, you should call your ISP to find out if there is a throttle or packet shaper that would prevent you from getting a certain amount of data at once.
​

-Magnus

 

[Mehuge]

Also, here's a response by Cici from Mythic

The issue for the people getting the error [5] is a timeout issue. Retrieving the server list when there were just a few servers worked because you were getting less data back from our servers. Now, the list is much longer and we are returning much more information about each server. We have put in fixes to optimize this code and increase the timeout and it has worked for many people; however, it seems there is still a group of people that are having trouble. For the people who are still having issues, you should call your ISP to find out if there is a throttle or packet shaper that would prevent you from getting a certain amount of data at once.
​

-Magnus

Thanks again Magnus for the update. I get the sneaky fealing that it may well be a traffic shaping issue, or a poorly configured router somewhere. I am going to monitor the situation, try and gather evidence (packet traces) and submit them to my ISP if it continues.

I dropped my PPPoA/E (forget which) connection today hoping to get a different route, and after a couple times doing this I managed to connect. If I can pinpoint which gateway is causing the problem it will help the ISP resolve the issue.

I pretty sure its not a firewall issue anyway.

 

[Mehuge]

Same again today, started ~9am with occasional time-outs, come 9.30am its more or less permanent time-outs. Any ETA on when the increase in time out patch to the client will make it in?

 

[Soloman]

Ive now got this problem as well-All was fine till this mornings patch, now I cant get past the "Locating Battles screen"

-My drivers and Direct X are all up to date
-My firewall and ports are correctly routed
-I was able to connect till this morning and can connect to other online games so I dont think there is a problem with my ISP (it is an unlimited use deal so it isnt capped).
-My system specs are fine as I have had the game running stabily and smoothly before.


​

This seems to be a common problem-I have spent several hours scouring the net and trying several "solutions" to no avail!!

Please help

 

[TarX]

Getting the same thing. Annoying

 

[Mehuge]

Hi again MagnusK. Here is some more info, perhaps you could pass this onto Mythic.

No.     Time        Source                Destination           Protocol Info
     29 23.160919   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [SYN] Seq=0 Win=8192 Len=0 MSS=1460 WS=2
     30 23.227574   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [SYN, ACK] Seq=0 Ack=1 Win=5840 Len=0 MSS=1402 WS=7
     31 23.227630   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [ACK] Seq=1 Ack=1 Win=65892 Len=0
     32 24.969493   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [PSH, ACK] Seq=1 Ack=1 Win=65892 Len=2
     33 25.026575   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=1 Ack=3 Win=5888 Len=0
     34 25.026619   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [PSH, ACK] Seq=3 Ack=1 Win=65892 Len=8
     35 25.097576   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=1 Ack=11 Win=5888 Len=0
     36 25.097579   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [PSH, ACK] Seq=1 Ack=11 Win=5888 Len=2
     37 25.294629   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [ACK] Seq=11 Ack=3 Win=65892 Len=0
     38 25.316576   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [PSH, ACK] Seq=3 Ack=11 Win=5888 Len=10
     39 25.317243   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [PSH, ACK] Seq=11 Ack=13 Win=65880 Len=2
     40 25.387578   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=13 Ack=13 Win=5888 Len=0
     41 25.387623   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [PSH, ACK] Seq=13 Ack=13 Win=65880 Len=22
     42 25.408573   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=13 Ack=35 Win=5888 Len=0
     43 25.455575   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [PSH, ACK] Seq=13 Ack=35 Win=5888 Len=2
     44 25.654606   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [ACK] Seq=35 Ack=15 Win=65880 Len=0
     45 25.675579   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [PSH, ACK] Seq=15 Ack=35 Win=5888 Len=34
     46 25.681549   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [PSH, ACK] Seq=35 Ack=49 Win=65844 Len=2
     47 25.743577   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=49 Ack=37 Win=5888 Len=0
     48 25.743606   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [PSH, ACK] Seq=37 Ack=49 Win=65844 Len=72
     49 25.763578   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=49 Ack=109 Win=5888 Len=0
     50 25.787583   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [PSH, ACK] Seq=49 Ack=109 Win=5888 Len=2
     51 25.984634   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [ACK] Seq=109 Ack=51 Win=65844 Len=0
     52 26.005595   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [PSH, ACK] Seq=51 Ack=109 Win=5888 Len=6
     53 26.012540   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [PSH, ACK] Seq=109 Ack=57 Win=65836 Len=2
     54 26.078578   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=57 Ack=111 Win=5888 Len=0
     55 26.078606   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [PSH, ACK] Seq=111 Ack=57 Win=65836 Len=4
     56 26.098584   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=57 Ack=115 Win=5888 Len=0
     57 26.118582   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [PSH, ACK] Seq=57 Ack=115 Win=5888 Len=4
     58 26.178575   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=61 Ack=115 Win=5888 Len=1402
     59 26.178616   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [ACK] Seq=115 Ack=1463 Win=65892 Len=0
     60 26.219580   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=1463 Ack=115 Win=5888 Len=1402
     61 26.221580   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=2865 Ack=115 Win=5888 Len=1402
     62 26.221628   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [ACK] Seq=115 Ack=4267 Win=65892 Len=0
     63 26.222577   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=4267 Ack=115 Win=5888 Len=1402
     64 26.289575   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=5669 Ack=115 Win=5888 Len=1402
     65 26.289657   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [ACK] Seq=115 Ack=7071 Win=65892 Len=0
     66 26.290592   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=7071 Ack=115 Win=5888 Len=1402
     67 26.292583   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=8473 Ack=115 Win=5888 Len=1402
     68 26.292599   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [ACK] Seq=115 Ack=9875 Win=65892 Len=0
     69 26.608583   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=9875 Ack=115 Win=5888 Len=1402
     70 26.804600   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [ACK] Seq=115 Ack=11277 Win=65892 Len=0
     71 26.927600   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=11277 Ack=115 Win=5888 Len=1402
     72 27.038578   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=12679 Ack=115 Win=5888 Len=1402
     73 27.038616   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [ACK] Seq=115 Ack=14081 Win=65892 Len=0
     74 27.047589   80.12.99.26           192.168.5.171         TCP      [TCP Previous segment lost] 8044 > 51841 [ACK] Seq=15483 Ack=115 Win=5888 Len=1402
     75 27.047622   192.168.5.171         80.12.99.26           TCP      [TCP Dup ACK 73#1] 51841 > 8044 [ACK] Seq=115 Ack=14081 Win=65892 Len=0 SLE=15483 SRE=16885
     76 27.858574   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=16885 Ack=115 Win=5888 Len=1402
     77 27.858617   192.168.5.171         80.12.99.26           TCP      [TCP Dup ACK 73#2] 51841 > 8044 [ACK] Seq=115 Ack=14081 Win=65892 Len=0 SLE=15483 SRE=18287
     78 28.147587   80.12.99.26           192.168.5.171         TCP      [TCP Retransmission] 8044 > 51841 [ACK] Seq=14081 Ack=115 Win=5888 Len=1402
     79 28.147640   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [ACK] Seq=115 Ack=18287 Win=65892 Len=0
     80 28.510575   80.12.99.26           192.168.5.171         TCP      [TCP Retransmission] 8044 > 51841 [ACK] Seq=9875 Ack=115 Win=5888 Len=1402
     81 28.510606   192.168.5.171         80.12.99.26           TCP      [TCP Dup ACK 79#1] 51841 > 8044 [ACK] Seq=115 Ack=18287 Win=65892 Len=0 SLE=9875 SRE=11277
     82 28.514598   80.12.99.26           192.168.5.171         TCP      [TCP Retransmission] 8044 > 51841 [ACK] Seq=11277 Ack=115 Win=5888 Len=1402
     83 28.514607   192.168.5.171         80.12.99.26           TCP      [TCP Dup ACK 79#2] 51841 > 8044 [ACK] Seq=115 Ack=18287 Win=65892 Len=0 SLE=11277 SRE=12679
     84 28.990576   80.12.99.26           192.168.5.171         TCP      [TCP Retransmission] 8044 > 51841 [ACK] Seq=12679 Ack=115 Win=5888 Len=1402
     85 28.990614   192.168.5.171         80.12.99.26           TCP      [TCP Dup ACK 79#3] 51841 > 8044 [ACK] Seq=115 Ack=18287 Win=65892 Len=0 SLE=12679 SRE=14081
     86 29.217574   80.12.99.26           192.168.5.171         TCP      [TCP Retransmission] 8044 > 51841 [ACK] Seq=14081 Ack=115 Win=5888 Len=1402
     87 29.217605   192.168.5.171         80.12.99.26           TCP      [TCP Dup ACK 79#4] 51841 > 8044 [ACK] Seq=115 Ack=18287 Win=65892 Len=0 SLE=14081 SRE=15483
     88 29.219570   80.12.99.26           192.168.5.171         TCP      [TCP Retransmission] 8044 > 51841 [ACK] Seq=15483 Ack=115 Win=5888 Len=1402
     89 29.219578   192.168.5.171         80.12.99.26           TCP      [TCP Dup ACK 79#5] 51841 > 8044 [ACK] Seq=115 Ack=18287 Win=65892 Len=0 SLE=15483 SRE=16885
     90 29.417579   80.12.99.26           192.168.5.171         TCP      [TCP Retransmission] 8044 > 51841 [ACK] Seq=16885 Ack=115 Win=5888 Len=1402
     91 29.417605   192.168.5.171         80.12.99.26           TCP      [TCP Dup ACK 79#6] 51841 > 8044 [ACK] Seq=115 Ack=18287 Win=65892 Len=0 SLE=16885 SRE=18287
     92 29.419571   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=18287 Ack=115 Win=5888 Len=1402
     93 29.614635   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [ACK] Seq=115 Ack=19689 Win=65892 Len=0
     94 30.188602   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=19689 Ack=115 Win=5888 Len=1402
     95 30.190576   80.12.99.26           192.168.5.171         TCP      [TCP Out-Of-Order] 8044 > 51841 [ACK] Seq=14081 Ack=115 Win=5888 Len=1402
     96 30.190605   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [ACK] Seq=115 Ack=21091 Win=65892 Len=0 SLE=14081 SRE=15483
     97 30.408584   80.12.99.26           192.168.5.171         TCP      [TCP Retransmission] 8044 > 51841 [ACK] Seq=18287 Ack=115 Win=5888 Len=1402
     98 30.408615   192.168.5.171         80.12.99.26           TCP      [TCP Dup ACK 96#1] 51841 > 8044 [ACK] Seq=115 Ack=21091 Win=65892 Len=0 SLE=18287 SRE=19689
     99 30.981584   80.12.99.26           192.168.5.171         TCP      [TCP Retransmission] 8044 > 51841 [ACK] Seq=19689 Ack=115 Win=5888 Len=1402
    100 30.981655   192.168.5.171         80.12.99.26           TCP      [TCP Dup ACK 96#2] 51841 > 8044 [ACK] Seq=115 Ack=21091 Win=65892 Len=0 SLE=19689 SRE=21091
    101 30.983568   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=21091 Ack=115 Win=5888 Len=1402
    102 31.174686   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [ACK] Seq=115 Ack=22493 Win=65892 Len=0
    103 31.432582   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=22493 Ack=115 Win=5888 Len=1402
    104 31.433572   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=23895 Ack=115 Win=5888 Len=1402
    105 31.433594   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [ACK] Seq=115 Ack=25297 Win=65892 Len=0
    106 32.057583   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=25297 Ack=115 Win=5888 Len=1402
    107 32.059574   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=26699 Ack=115 Win=5888 Len=1402
    108 32.059618   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [ACK] Seq=115 Ack=28101 Win=65892 Len=0
    109 32.061576   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=28101 Ack=115 Win=5888 Len=1402
    110 32.254642   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [ACK] Seq=115 Ack=29503 Win=65892 Len=0
    111 32.678577   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=29503 Ack=115 Win=5888 Len=1402
    112 32.680590   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=30905 Ack=115 Win=5888 Len=1402
    113 32.680612   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [ACK] Seq=115 Ack=32307 Win=65892 Len=0
    114 33.368578   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=32307 Ack=115 Win=5888 Len=1402
    115 33.369568   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=33709 Ack=115 Win=5888 Len=1402
    116 33.369599   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [ACK] Seq=115 Ack=35111 Win=65892 Len=0
    117 33.537570   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=35111 Ack=115 Win=5888 Len=1402
    118 33.734624   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [ACK] Seq=115 Ack=36513 Win=65892 Len=0
    119 33.808589   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=36513 Ack=115 Win=5888 Len=1402
    120 33.809571   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=37915 Ack=115 Win=5888 Len=1402
    121 33.809592   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [ACK] Seq=115 Ack=39317 Win=65892 Len=0
    122 33.868572   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=39317 Ack=115 Win=5888 Len=1402
    123 34.064621   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [ACK] Seq=115 Ack=40719 Win=65892 Len=0
    124 34.278576   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=40719 Ack=115 Win=5888 Len=1402
    125 34.474679   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [ACK] Seq=115 Ack=42121 Win=65892 Len=0
    126 34.578586   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=42121 Ack=115 Win=5888 Len=1402
    127 34.774614   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [ACK] Seq=115 Ack=43523 Win=65892 Len=0
    128 34.818597   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=43523 Ack=115 Win=5888 Len=1402
    129 35.014649   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [ACK] Seq=115 Ack=44925 Win=65892 Len=0
    130 35.309577   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=44925 Ack=115 Win=5888 Len=1402
    131 35.398575   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=46327 Ack=115 Win=5888 Len=1402
    132 35.398626   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [ACK] Seq=115 Ack=47729 Win=65892 Len=0
    133 36.948582   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=47729 Ack=115 Win=5888 Len=1402
    134 36.949574   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=49131 Ack=115 Win=5888 Len=1402
    135 36.949598   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [ACK] Seq=115 Ack=50533 Win=65892 Len=0
    136 36.951572   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=50533 Ack=115 Win=5888 Len=1402
    137 36.971590   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=51935 Ack=115 Win=5888 Len=1402
    138 36.971628   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [ACK] Seq=115 Ack=53337 Win=65892 Len=0
    139 36.972571   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=53337 Ack=115 Win=5888 Len=1402
    140 37.164638   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [ACK] Seq=115 Ack=54739 Win=65892 Len=0
    141 37.737582   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=54739 Ack=115 Win=5888 Len=1402
    142 37.739579   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=56141 Ack=115 Win=5888 Len=1402
    143 37.739595   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [ACK] Seq=115 Ack=57543 Win=65892 Len=0
    144 37.878580   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=57543 Ack=115 Win=5888 Len=1402
    145 37.888576   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=58945 Ack=115 Win=5888 Len=1402
    146 37.888616   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [ACK] Seq=115 Ack=60347 Win=65892 Len=0
    147 38.748570   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [PSH, ACK] Seq=60347 Ack=115 Win=5888 Len=1402
    148 38.798578   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=61749 Ack=115 Win=5888 Len=1402
    149 38.798629   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [ACK] Seq=115 Ack=63151 Win=65892 Len=0
    150 39.468575   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=63151 Ack=115 Win=5888 Len=1402
    151 39.664657   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [ACK] Seq=115 Ack=64553 Win=65892 Len=0
    152 40.098641   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=64553 Ack=115 Win=5888 Len=1402
    153 40.099573   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=65955 Ack=115 Win=5888 Len=1402
    154 40.099601   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [ACK] Seq=115 Ack=67357 Win=65892 Len=0
    155 40.738575   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=67357 Ack=115 Win=5888 Len=1402
    156 40.919581   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=68759 Ack=115 Win=5888 Len=1402
    157 40.919618   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [ACK] Seq=115 Ack=70161 Win=65892 Len=0
    158 41.187577   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=70161 Ack=115 Win=5888 Len=1402
    159 41.384663   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [ACK] Seq=115 Ack=71563 Win=65892 Len=0
    160 41.797577   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=71563 Ack=115 Win=5888 Len=1402
    161 41.994646   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [ACK] Seq=115 Ack=72965 Win=65892 Len=0
    162 42.348577   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=72965 Ack=115 Win=5888 Len=1402
    163 42.544642   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [ACK] Seq=115 Ack=74367 Win=65892 Len=0
    164 42.729578   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=74367 Ack=115 Win=5888 Len=1402
    165 42.730567   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=75769 Ack=115 Win=5888 Len=1402
    166 42.730584   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [ACK] Seq=115 Ack=77171 Win=65892 Len=0
    167 42.748598   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=77171 Ack=115 Win=5888 Len=1402
    168 42.944648   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [ACK] Seq=115 Ack=78573 Win=65892 Len=0
    169 43.340587   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=78573 Ack=115 Win=5888 Len=1402
    170 43.340592   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=79975 Ack=115 Win=5888 Len=1402
    171 43.340616   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [ACK] Seq=115 Ack=81377 Win=65892 Len=0
    172 43.548614   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=81377 Ack=115 Win=5888 Len=1402
    173 43.744621   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [ACK] Seq=115 Ack=82779 Win=64492 Len=0
    174 44.677822   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=82779 Ack=115 Win=5888 Len=1402
    175 44.679287   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=84181 Ack=115 Win=5888 Len=1402
    176 44.679303   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [ACK] Seq=115 Ack=85583 Win=61688 Len=0
    177 44.828118   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=85583 Ack=115 Win=5888 Len=1402
    178 44.829728   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=86985 Ack=115 Win=5888 Len=1402
    179 44.829743   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [ACK] Seq=115 Ack=88387 Win=58884 Len=0
    180 45.837872   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=88387 Ack=115 Win=5888 Len=1402
    181 46.034593   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [ACK] Seq=115 Ack=89789 Win=57480 Len=0
    182 46.117726   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=89789 Ack=115 Win=5888 Len=1402
    183 46.119588   80.12.99.26           192.168.5.171         TCP      8044 > 51841 [ACK] Seq=91191 Ack=115 Win=5888 Len=1402
    184 46.119614   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [ACK] Seq=115 Ack=92593 Win=54676 Len=0
    185 46.264061   192.168.5.171         80.12.99.26           TCP      51841 > 8044 [RST, ACK] Seq=115 Ack=92593 Win=0 Len=0

Here is a packet trace of the connection to the auth server and game list. It starts ok, get past the authentication part (the first couple of packets is the authentication) and starts to DL the server list, but then the connection goes horribly wrong.

If Mythic would change the client to not bail (give the authentication failed error) if the server list cannot be downloaded when first logging in, the it can sit in its loop that it does not trying to get the server list and may eventually succeed.

That way we would probably eventually be able to get in-game. ATM its just about impossible to get in.

I think this might be a client issue. Other stuff handles the TCP retransmissions, and if I can get onto the server first thing in the morning, I can stay on the server all day long, but if I disconnect, I cannot get back on.

 

[TarX]

This taken form the Warhammer Alliance Forums:

To the guys having the authentication issue:
It is because your ISPs are traffic prioritizing/packet shaping.

Why this doesn't happen to me when i play other MMOs?
The thing is, your ISPs have added exceptions to traffic prioritizing for the ports of older MMO games such as WOW.
But because WAR just came out, you have to let your ISP know that he has to add an exception for the WAR ports too.

I think the ports are:
TCP port 8040-8049, 10500 - 10510 and 10622
UDP port 1024-65535
But i am not sure 100% if these are the only ones. In some forums i saw other numbers, and on the official page FAQ i saw other ports.
(I know for a fact that WAR uses 8040-8049 10622 on my machine)
Developers we need an official word on your official pages (USA EA and Oceania - not the forums) about the proper ports that your game uses so we can carry this information to our ISPs.

I am on a 2mb connection, but because of this traffic prioritizing i get the full treatment of an authentication exception and a huge lag (2-6 seconds to open the merchant/quest window, and the RvR is sometimes not playable)

************************************************** **
The temporary solution i used (found in this forum) is to use Proxifier/Your Freedom software to play the game.
Your Freedom: Proxifier

This way we are cheating and using the http port which is not limited by the traffic prioritizing. The bad thing is that there is a cap limit of 8Kbps ( if you want to use it for free)

But even with only 8Kbps i am able to always avoid the authentication exception, the lag on opeing a quest/merchant window is only 0.5 sec, and RvR is just fine
************************************************** *

So go on, call your ISPs and ask them to create an exception to the traffic prioritizing/packet shaping for the WAR ports.

I hope this helps, send your comments
Adieu

PS: My ISP just notified me that he has made the changes.
I'll let you know tonight how it went.

If i use a proxy, it works 100% fine - always get in but am limited to 8kb/s and an hour connection. Been on the phone to my ISP who have logged a fault and looking into it. Some chaps have posted on Plusnet forums and are apparently making changes. http://community.plus.net/forum/index.php/topic,68344.0.html


BTW my ISP is Nildram part of the Pipex network (i believe).

 

[Trine]

Thanks for the info. After having no problems yesterday evening I've not been able to get on at all since around lunchtime (and had a lot of lag in the hour or so I did play this morning). I've contacted my ISP (Demon) and we'll see what they do.

 

[angui]

I'm having the same problems, I've registered an account and the key but still having authentication failed. Haven't even received confirmation emails either. Anyone know what to do? ;<

 

[Skorn]

I'm having the same problem : Critical error; Authentication failed-application will now terminate.
Worked fine before today. Oh except for always having to queue twice everytime I play!

 

[Outlaw]

yep, and now me too.

I log in, it goes to the server screen, while I am still accepting the ULA and other thing that you have to accept, in the background I can see 'locating battles', then I get a windows critical error saying

'Authentication failed -- application will now terminate'

Thing is my bro is sitting right next to me playing WAR on the same lan, except he logged in 2 hours ago.

I played the open beta and early access till yesterday perfectly fine, funny, my bro says his is particularly laggy right now, and today was official opening day.

O and I have been trying now, maybe 10 times over last hour and did a full file check.

On a P4(hyperthreading) 3.6GHz -2GB ram, NVidia 7800.

I haven't contacted my ISP, and don't really intend to. ISP is BT.

(Hi Mehuge )

 

[Skorn]

My ISP is also BT, if that helps locate the problem.

 

[Kaliwyr]

Same issue here - was happily playing yesterday and then today i get the same error - also with BT

 

[Outlaw]

I just got my main retail release key from Direct Downloads-uk and registered it, I get an error from war-europe saying

no account is linked to this e-mail address

have you deleted my account?