Compensation??? Goa???

Morning all,

I just wonder...., we all know that some off the problems we suffer in game are cause of programming. Others are cause off inadequate server installation. Third are cause off routing problems. Fourth problem is a PC problem cause some ppl don't realize it takes a minimum installation to play the game.

conclusion:

programming problem: Mythic problem
Server installation: Goa problem
Routing problem: OT problem
PC probem: personel


so 2/4 problems we suffer (and more then half off the playing population suffers cause off these problems, not from others) are not ours, or routing faults.


What i wonder now...


We all pay a monthly fee to those ppl for playing a game, which consists of 3 Game packages : classical; Si AND toa.

Now my question:

Who thinks that GOA or Mythic should at LEAST have the decency off refunding a part of our monthly payed cash because the problems are on their side..; not ours...
Or that they should at LEAST give 1/3 of the time given by that ammount of cash in free gaming time to compensate the problems...


Wouldn't that be a decent form off service to all ppl ?
I know it wouldn't save the problems as they are , but at least we could feel a little attempt from a company to offer some CLIENT SERVICE when errors are on their side.


When we look back...

MONTHS before WE GOT NF and 1.70 ... VN Boards were FLOODED with complaints off ppl complaining about a Lag issue...

Knowing that ...... and Goa had even been warned by Mythic about the problem, they still pressed on to install the 1.70 instead of the immediate sollution ... beeing 1.71 (hopefully)

For the last month... i haven't been able to enjoy 1/3 off the game cause off this decission....(this also causes that all stuff done in that 1/3 off the game is incomplete and heading for sudden destruction cause off inpossibility to continue the main path)

As a customer... i can only say that i do realize that decissions have their consequences... i also think that ppl that make decission should stand up for them...and not hide behind cowardice and excuses...


so GOA.... Mythic...

How will you act....

1) keep treating your customers as simple FOOLS, who will keep playing cause off the community (addiction) concept? In doing so, keep filling your baggs with cash (36€ *2000 (avg) * X Servers each 3 months = a lot more then i will earn in the next 5 yrs off my natural life)
2) Step forward and act responcible for you part off the mistakes and compensate your customers for your decissions? (and don't hide behind OT problems, OT wasn't the main problem... they had one, ok, but most off those are fixed)
3) Or just ignore ALL and keep sucking up to ur customers with all sorts of excuses and feeble comments and loads off promises?
4) Or use this problem as a natural selection problem to chase off most gamers into other universes (hereby reducing your income) and HOPE that you will gain a lot of NEW gamers when Catacombs will be launched?



As a user i personally suffer more then other players cause i rather play PVE then RVR.... i had to resort to playing RVR mostly (if on-line).... only partially having fun in doing what i pay for. And i pay to play what i want... when i want.. and i want it PERFECT. not half.
So Goa... you made a bad decission, mythic may have created your problem.... that is NONE off my concern... Those are your problems and i should not suffer those consequenses...


so how about it?


regards

an unhappy paying customer

Mythic didn't give out any free days for ToA lag so I doubt GOA will...

And in fact GOA did a server upgrade before NF, given the lag info from the Mythic version. So it's not like they sat on their hands, counted the cash and cackled "buhauha Ironheart is paying us for this!!!".

I'd warrant server upgrades are not cheap....

There's nowt wrong with the current server installations - just the version is unstable (some bit of ToA has a memory leak or the like and it basically kills the server - I blame artifact campers myself, but that's just because I don't like artifact campers - something like 4.2 is more likely to blame since it used to murder the server any time anyone attempted it before NF)

and do we really need another "wah we want 1.71 now" thread which effectively this is?

nope Flim...

I baught a box off oranges where half off the oranges are rotten...

I go back to the store and ask for a refund...

I won't wait and hope that the rotten fruit will turn into yummie once


i'm into sales myselfe... and i do get my teeth knocked in if i deliver a bad product... it does make my paycheque look less beautifull... But i stand up for my mistakes. I take responcability toward my customers and try to please them.. knowing that they will keep on buying my stuff and come back cause they had a good service.

GoA will NEVER give you a refund on your subscription, the most you will get is freedays, that way goa do not lose money and keep people in the game.

scorge said:

GoA will NEVER give you a refund on your subscription, the most you will get is freedays, that way goa do not lose money and keep people in the game.

Click to expand...

mate i would be MORE then happy with that

as would other ppl

would be the best and most logical commercial reply.



btw: Flim, how many ppl would have a clue about this line:

"we just upgrade the server to double xeon processor with 3billion gig off mem and a port speed of 5billion bits a second that should give us the possibility to support up to 5k of ppl connecting to this unit and givving them the best result from our side"

i don't give a shit about that... that is Pro technician language that half the population hasn't got a clue about what it means...

I call that political bullshit where all ppl just listen and nod , yes, oooo they are so clever..; damn...where did they learn that...

pfffff

And in fact GOA did a server upgrade before NF, given the lag info from the Mythic version. So it's not like they sat on their hands, counted the cash and cackled "buhauha Ironheart is paying us for this!!!".

I'd warrant server upgrades are not cheap....

Click to expand...

Certainly true. But then, I don´t care if it´s an upgraded server or if upgrading the server is expensive or if it´s a good code or a decent router. All I care about is the ability to get what I pay for and that´s a playable ToA zone. Like I´ve said before: they´re offering a service, we pay for a service, they can´t fullfill their part of the contract to full extend, so they need to start working on it or quit offering the service. It´s really that simple.
We´ve suffering from a laggy ToA for weeks now and I can understand that people are getting impatient.

One of the problems would be determining who should be getting compensation. As a lot of people at the moment have a perfectly adequate game experience (techincally speaking). I know I am, as I have had zero lag in TOA,SI and NF in the last month or two. So who do they know who is getting lag and who isnt?

Ballard said:

One of the problems would be determining who should be getting compensation. As a lot of people at the moment have a perfectly adequate game experience (techincally speaking). I know I am, as I have had zero lag in TOA,SI and NF in the last month or two. So who do they know who is getting lag and who isnt?

Click to expand...

Lag effects everyone, indirectly and directly.

Directly - you lag yourself and die, pull etc.

Indirectly half the group lag pull or LD and the group gets wiped, You didn't get lag yourself but it indirectly effected the quality of the game.

Ballard said:

One of the problems would be determining who should be getting compensation. As a lot of people at the moment have a perfectly adequate game experience (techincally speaking). I know I am, as I have had zero lag in TOA,SI and NF in the last month or two. So who do they know who is getting lag and who isnt?

Click to expand...

You havent been much in TOA then.
Sometimes its just crazy and everyone complains, other times it runs fine.

Ballard said:

One of the problems would be determining who should be getting compensation. As a lot of people at the moment have a perfectly adequate game experience (techincally speaking). I know I am, as I have had zero lag in TOA,SI and NF in the last month or two. So who do they know who is getting lag and who isnt?

Click to expand...

Hi m8 i`d be interested to know how and why your not getting any lag at all.So could you tell me where your playing from,what net conn you have, system spec, resolution you play at and time sof day you play mainly plz?

Another classic thread, by another classic poster. 5 Stars.

Red HATred said:

As a user i personally suffer more then other players cause i rather play PVE then RVR.

Click to expand...

Can you please explain to me why you suffer more than me? I'm a RvRer..

Another classic thread, by another classic poster. 5 Stars.

Click to expand...

And another cocky reply from a Moderator who seems to be tired of his job and losing his temper quite a lot recently.

Heaven forbid customers who´re excercising their customer rights and express that they´re not satisfied, eh?

Zebolt said:

Can you please explain to me why you suffer more than me? I'm a RvRer..

Click to expand...

lag is in toa zones where most pve'rs predominantly remain, not much rvr to be had in toa

Currently it seems only TOA is suffering from lag issues, which points to coding problems, however, this was not apparent until OT fixed their problem. Yes Mythic did say theres coding issues with 1.70 (See VN boards for much cheese on this) and I beleive GOA are trying to get 1.71 up asap to compensate.

As others have said, Mythic didnt give out any compensation in the US for these issues afaik. Most people have been concentrating on the frontiers lately, so its hard to say if they are deserted because of the lag or if peoples interests are more directed at NF.

All the same I do feel a little let down by lack of access to scroll farming, arti hunting and especially ML raids. Give free ML credit IMO or at least a free day or two.

Give free ML credit IMO

Click to expand...

This is actually a very good idea. Doesn´t cost GoA anything and - at the same time - saves people from playing hours and hours.

Thorwyn[B&Q] said:

This is actually a very good idea. Doesn´t cost GoA anything and - at the same time - saves people from playing hours and hours.

Click to expand...

I dont know about your realm, but ours has suffered severely, theres two or three people who were doing raids every 2 days or less, Chronitank was doing 1-10 on more or less a weekly basis, I beleve he gave up due to these very issues. By now I expected to be ML10, but Im stuck because the last ML7 raid was severely hampered by LDs and all sorts of nasties.

cemi0 said:

You havent been much in TOA then.
Sometimes its just crazy and everyone complains, other times it runs fine.

Click to expand...

Wrong.

I spend almost all my time in TOA. My point was there is almost no lag in TOA for parts of the community, not that there isnt lag. I havent heard any complaints in TOA hibernia, and in the last month Ive taken in part in probably 4-5 ml raids/grps, done many arties and being doing a lot of scroll farming/xping.. My point was this is NOT affecting the whole community so not everyone would have any sort of case for compensation.

Ballard said:

Wrong.

I spend almost all my time in TOA. My point was there is almost no lag in TOA for parts of the community, not that there isnt lag. I havent heard any complaints in TOA hibernia, and in the last month Ive taken in part in probably 4-5 ml raids/grps, done many arties and being doing a lot of scroll farming/xping.. My point was this is NOT affecting the whole community so not everyone would have any sort of case for compensation.

Click to expand...

I take it you are a tank then?
Caues often text etc dont lag, but spells do.

Three times now weve tried the Scorpion Ring, each time getting wiped due to the seers hitting the heal button and the lag not kicking in for 5-6 seconds, vital when you have 10-12 mobs on your main tank.

cemi0 said:

I take it you are a tank then?
Caues often text etc dont lag, but spells do.

Click to expand...

Maybe you are not getting my point. There is no lag for certain parts of the community. I am a druid and/or caster who only plays in peak time so am very sensitive to lag. I am talking from a Hibernia perspective as i said in my post. From your signature it is a apparent you are in midguard so you really cannot comment about lag for hibernia in TOA. My point is, it is NOT all the community that is having problems so blanket compensation is not warranted and so how does one determine who should be compensated for their time?

Anychanc eu can answer my question on page1 of thread Ballard? im still very int to know how you get no lag.

Castus said:

Anychanc eu can answer my question on page1 of thread Ballard? im still very int to know how you get no lag.

Click to expand...

Yes I believe it is not user machine dependent but rather the server cluster that is handling the midguard and albion TOA zones. Hibernia having less population and possibly being on a different part of the cluster is not lagging or lagging on a much less frequent basis. Please remember people i am not saying you arent being lagged to hell and back or that it isnt GOA responsibility to fix your problems, i am just saying that it is not the whole community that is affected, so it most likely isnt appropriate to compensate everyone. rather how one determines who should be compensated.

they admitted in some earlier post that Mid Toa and Alb Toa was on same server while hibernia got their own

strange dessision imo. 2 biggest realms on same. sounds like stoopid to me

Thorwyn[B&Q] said:

And another cocky reply from a Moderator who seems to be tired of his job and losing his temper quite a lot recently.

Heaven forbid customers who´re excercising their customer rights and express that they´re not satisfied, eh?

Click to expand...

My mod status as absolutly nothing to do with my post or thread, I am, after all allowed to post as a normal human being too. If you look through Ironhearts posting history you'll see he has a past of posting rather comical (imo) threads. Just because I chose to say this, rather than someone else makes no difference.
If you have a problem with my style of moderating, PM me and we can talk about it.

Tilda

Kaelimar said:

they admitted in some earlier post that Mid Toa and Alb Toa was on same server while hibernia got their own

strange dessision imo. 2 biggest realms on same. sounds like stoopid to me

Click to expand...

link?

Kaelimar said:

they admitted in some earlier post that Mid Toa and Alb Toa was on same server while hibernia got their own

strange dessision imo. 2 biggest realms on same. sounds like stoopid to me

Click to expand...

Maybe, i would guess that it wouldnt be on its own server tho. Proabbaly shares with the rest of the hib zones or hib SI.

old.Whoodoo said:

All the same I do feel a little let down by lack of access to scroll farming, arti hunting and especially ML raids. Give free ML credit IMO or at least a free day or two.

Click to expand...

That sounds good....i've tried ML4 4 times now and lag has screwed it every time.
I'm not one for complaining normally, but its very difficult for me to get to the early (19.00 gmt etc) ML raids during the week as i have a baby. So when i do get the time it's wasted due to lag.

You buy a crate of oranges and half are rotten, so you take them back and expect a refund, granted, this is a one off payment.

BskyB I pay a monthly sub to and I even pay TV Tax too(which goes towards the regular channels), sometimes they experience 'technical difficulties' but they let me know and get on the problem right away. I don't expect them to refund me for the period of time I wasn't able to watch my box.

You know why? Cos things like that don't bother me so much. I accept that sometimes things will happen that are going to lower the quality of the service(They may show even more Eastenders ) or even delay it in someway. But they acknowledge the problem and get on it.

In a similar way GOA/Mythic have told us they know that there have been lag problems and they are looking into it.

Surely we don't need to start demanding £2 or our last months subs back for something that is just bad timing when it get's you during a fight? So just log for a bit let the lag clear, or just chat/craft do something else for a bit till you can carry on doing what you wanted to do.

I have experienced lag at awkward times too, if it really becomes so bad that I can't fight(which it rarely does) then I bugger off and do something else for a while.

We pay our subs so that the companies can keep their staff to create updates, new patches and maintain the service. If anything this money you are requesting back should stay in their hands as after all, it is going towards the staffs wages to maintain the service and sort out the lag issues they know about.

Tsabo.

Tasbo, note however, that the keyword in your TV tax example is "sometimes".