Update: 8 days in - Good compensation or a slap in the face?

[Esselinithia]

Never seen this bug appear on mythic servers, and as you know billing, support, xml and several things are different on side of GOA, including the staff who maintains the databse servers.

 

[suelothvar]

still waiting, seems no update today. I know thet said there through the MAJORITY of mondays requests, so umm how long till reach tuesday mornings ? I'm geting tad tired of this now tbh...

 

[Tay]

still waiting, seems no update today. I know thet said there through the MAJORITY of mondays requests, so umm how long till reach tuesday mornings ? I'm geting tad tired of this now tbh...

I'm still waiting on a ticket from the 1st Monday to be sorted out.

Next monday it'll be two weeks of no char (since the servers came up), come Thursday it'll be 4 weeks.

 

[Zagantia]

I'm still waiting on a ticket from the 1st Monday to be sorted out.

Next monday it'll be two weeks of no char (since the servers came up), come Thursday it'll be 4 weeks.

Same here, have two toons that had their items and vaults stripped and was on the first Monday ticket

They are not high level and didnt have any artis but had some nice rogs and a few quest items between them. Not sure whether I should play them or not. Have started farming some stuff for them but dont want to put items on them incase it invalides my claim

 

[balkeriz]

its actually 12 days. Well for me atleast.

 

[Tay]

I'm still waiting on a ticket from the 1st Monday to be sorted out.

Next monday it'll be two weeks of no char (since the servers came up), come Thursday it'll be 4 weeks.

Rah been without items on my ranger for 2 weeks now..plus the server down time....

Good job I'm playing a differant mmo, the longer I spend away the less I seem interested in it.

Never mind GOA are doing thier best. I still want all my shit back though, I'm tempted to wait till every last bit is restored then delete every last one of them.

Whether I have the balls to do that I seriously doubt it, kinda depends on how the other mmo works out.

 

[Overdriven]

Still disapointed, still nothing given back on my chars. The free days didn't effect me either (Since I wasn't playing)

So basically, 3 characters stripped with no 'reimbursment'

 

[Skaven]

Cluster already ffs and buy some of my cm stuff!

 

[Tootz]

Having just renewed as this whole fiasco started, I've not only lost time when the server was down, but for over 2 weeks now, I've had a full account of naked characters which I've been unable to use for anything useful. Even when they finally pull their finger out of their arse and re-instate some of my items, I'm going to have to search around for the crafted parts I'm missing, as there are hardly any around to buy, and then chase around looking for spellcrafters/alchemists etc before I can even be back to the same level of equipment as I had before the server went tits-up. However, its all going to made better by some XP/RP bonuses I can't use, and some free days which I'm yet to even receive :worthy:

But then what does it matter to your average pre-pubescent FreddysHouse tosspot who has Mummy paying for his DAoC account, and who managed to scam his way into a truckload of platinum just for a few made up rogs while all the time posting on here calling people 'n00bs' and 'whiners' for voicing their valid complaints against the way this whole thing has been handled.

If ever there was a case of "I'm alright Jack" then this whole fuckup has shown it:

I don't care about the compensation - 21.43%

 

[suelothvar]

Having just renewed as this whole fiasco started, I've not only lost time when the server was down, but for over 2 weeks now, I've had a full account of naked characters which I've been unable to use for anything useful. Even when they finally pull their finger out of their arse and re-instate some of my items, I'm going to have to search around for the crafted parts I'm missing, as there are hardly any around to buy, and then chase around looking for spellcrafters/alchemists etc before I can even be back to the same level of equipment as I had before the server went tits-up. However, its all going to made better by some XP/RP bonuses I can't use, and some free days which I'm yet to even receive :worthy:

But then what does it matter to your average pre-pubescent FreddysHouse tosspot who has Mummy paying for his DAoC account, and who managed to scam his way into a truckload of platinum just for a few made up rogs while all the time posting on here calling people 'n00bs' and 'whiners' for voicing their valid complaints against the way this whole thing has been handled.

If ever there was a case of "I'm alright Jack" then this whole fuckup has shown it:

totally agree

Vampiir still naked no 12 day refunds on all 3 accounts

 

[Esselinithia]

But then what does it matter to your average pre-pubescent FreddysHouse tosspot who has Mummy paying for his DAoC account, and who managed to scam his way into a truckload of platinum just for a few made up rogs while all the time posting on here calling people 'n00bs' and 'whiners' for voicing their valid complaints against the way this whole thing has been handled.

Honestly? The 3 people who flamed the most because people whine about it fallen strangely silent about it, they laughed when people said it will be weeks before the compensations finish, now they can't laugh at it anymore, and with each and every day more and more people are pissed about the problems. Know where is the differenc? People who ran successfull communities seen how bad the whole scenario is from the first day, and they haven't.

Btw: For the 66000 records deleted: This doesn't include the level 50 healers ending up in thid infil set, and other problems, so there are more items affected than GOA thought. And the title bug is another problem. Several items they don't restore (trophies) are another. When the servers came back some houses were lost (they said it won't be the case) and it is another side problem.

You know, I am happy for one fact.

They flamed me for telling on day of shutdown, that the gam doesn't identify well what belongs to which character, so it can create problems: title achievements ending up on wrong characters, items ending up in other realm, etc. pretty much proves the point.

They flamed me for telling GOA prepared for clustering, when they clustered the french servers they said databasechanges were ready for clustering when the crash happened, and they admited the same about the prydwen and excal database.

They said I assume too much, yet they assumed it will be fixed by now and most people will be happy. You are free to decide who based his oppinion on observations, experience and programming knowledge, and who was the generic troll who laughed at others expense.

Interesting: Never seen any "Ok, what you said was proven by later events, so sorry for flaming you" posts from these people. They say, if someone is honest and has good intentions reacts to the proof and knows when to say sorry, they are the loudest of all trolls, so they feel they don't have to do it

 

[Tay]

If ever there was a case of "I'm alright Jack" then this whole fuckup has shown it:

Hit the nail on the head, its a scary number of people that went for option three.

I put the third option in as a wild card. There is simply no way that anybody coming to this thread could vote other than one of the first two options, you either think its fine or you dont. You cant sit on the hedge.

 

[Esselinithia]

I put the third option in as a wild card. There is simply no way that anybody coming to this thread could vote other than one of the first two options, you either think its fine or you dont. You cant sit on the hedge.

excal people, players who went to Lamorak / Gareth, etc. are reading this forum, and they don't care much for the compensation, since they haven't lost anything.

 

[Tay]

excal people, players who went to Lamorak / Gareth, etc. are reading this forum, and they don't care much for the compensation, since they haven't lost anything.

I seriously doubt that people are so challenged that they come to a forum and just vote without ever reading about what its about.

Does anybody want to volunteer thier name as somebody that did this?

Likewise some muppet coming here from EVE voting is just as rediculous.

 

[Corran]

I stopped posting as there no point in arguing... not like anyone going to change anyone elses views.. especially on this forum...

Are the GM's doing the best they can, by working 12hr shifts 7 days a week? Yes

Are the other GoA employee's doing what they can to help? To a degree yes. They giving help however they cant drop all other jobs (afteral more then 1 server to take care off)

Am I happy it taken this long? No... but i expected as much. Just i wont rip the shit out of the people that come here and cant do anything more then they are (GM's)

Do i think Esse just likes to whine and stir shit? Yep most the time

Do i expect more from GoA? Not really, not commercially fesable.

Have I voted here. Not really. Though i was affected and not totally happy with my return. I understand the pressure the people fixing it are under and the guidelines they have to follow. Mistakes have been made and they doing what they can to rectify it.. however they aint gods so it will take time

 

[Esselinithia]

Corran: Do I think you post with reading? Yes. Do I think you like being offensive? Yes.

The lack of official forums, where they can start event related subforum, has minimal costs. Not using loud sounds on their page, when peope might go for official info: Costs almost nothing. Having an item restoration policy they can follow: Doesn't cost much. Preparing some events in advance, and let volunteers run them, when they have unexpected downtime on one server: Costs almost nothing. Running checks when rebooting servers due to bugs: Costs only very little time, and can prevent problems from escalating. When they make daily backups doing checks on them in a background system? Very low costs.

Why this scenario was bad? Because several backups were bugous, so the database corruption is several days long news, if they do all the checking, we would have very little loses and very short downtime. You say, many GOA people (not all) doing their best to fix the problem now, which might be true, but they haven't done their best to avoid this situation, had no plans for handling major downtime. The problem is with prevention, preparation, damage control and some channels of communication.

It doesn't matter how many hours the GMs work to give back items, if people see, they lost stuff, lost time, and nothing changed to prevent other significant problems, and GOA doesn't learn from it. If GOA learns from it, the amount of compensation is a far smaller problem. Can you name any single change the GOA promised / implemented that helps to avoid such problems? And it is cheaper to implement these changes, than to compensate for problems.

 

[Falukropp]

It's nice of them to actually work hard to restore lost stuff.

However, some information would certainly not hurt. Gone here for 3 weeks soon without a word about restoration of my toons. Would be nice if they could post how far they've progressed every day on their website.
Just to give a hint of how much longer one has to wait.

Since they say they do it in the order the restoration requests came in, it would be 2 mins of extra work to just post which ticket they're at before they go home from work.

 

[Tay]

I stopped posting as there no point in arguing... not like anyone going to change anyone elses views.. especially on this forum...

Are the GM's doing the best they can, by working 12hr shifts 7 days a week? Yes

Are the other GoA employee's doing what they can to help? To a degree yes. They giving help however they cant drop all other jobs (afteral more then 1 server to take care off)

Am I happy it taken this long? No... but i expected as much. Just i wont rip the shit out of the people that come here and cant do anything more then they are (GM's)

Do i think Esse just likes to whine and stir shit? Yep most the time

Do i expect more from GoA? Not really, not commercially fesable.

Have I voted here. Not really. Though i was affected and not totally happy with my return. I understand the pressure the people fixing it are under and the guidelines they have to follow. Mistakes have been made and they doing what they can to rectify it.. however they aint gods so it will take time

Most people in this thread are not arguing..

As for what the goa employees are doing I wont comment as I simply dont know, your comments on them are wild speculation..As for what GM's can and cant do I have asked things on GM's prior to these issues only to be told it is not possible, yet some of the things are being done by them now...

Not commercially feasible? A number of people have already left due to this, I'll not be playing DAOC again if my stuff is not restored by midnight tonight. This isnt an idle threat hoping to elicit sympathy its just that I cant be arsed waiting any longer than the month I have already waited. Some may consider that as silly, but hey, I'm paying GOA so I can play my character(s). I cant currently play the characters I want to play..

Talk about throwing good money after bad.


The investment in time I gave this game is staggering, it was my my choice to do it and my choice to leave it. Also spurred on by a poor service and simply not knowing if I'll be able to play my characters this side of the new year.

You have voted or you haven't there is no "not really" option.

See, not an argument in sight simply a statement of facts.

 

[Tay]

Midnight came and went with not a whisper....

Bye bye Prydwen and good riddence GOA

How long were we suppose to keep paying for this shit?

People keep telling me "they are doing the best they can" Well I'm sorry but thats not good enough.

1. Firstly they could suspend my subs (I'm still paying, (well, I was) despite not being able to play my Main RVR char)
2. They could send out a message to everybody that has a ticket open in rightnever essentially saying, "look, we havent forgotten about you it's taking much much longer than we thought"
3. Learn a little something about customer service.
4. Don't fuck over the people that pay you. Most kids will just be glad to get thier stuff back and shed loada cash and think they did ok out of it. I am not a kid, I can see through the shallow offer of free days and battler level 10 or whatever. Ive been playing 3 years do they really think I give a flying fuck about x free days? And that was just for the server going down ffs.

Wake up and smell the coffee, I did


Ta Ta

 

[Accupuncture]

Incident: 050905-000947

Well 21 days stripped and still not a bit of info from GOA, spent all my cash from other account replacing lost stuff on reaver but have nowhere enough money to replace the stuff on my cleric.

Dont expect clustering soon.

 

[Bag]

I stopped posting as there no point in arguing... not like anyone going to change anyone elses views.. especially on this forum...

Are the GM's doing the best they can, by working 12hr shifts 7 days a week? Yes

Are the other GoA employee's doing what they can to help? To a degree yes. They giving help however they cant drop all other jobs (afteral more then 1 server to take care off)

Am I happy it taken this long? No... but i expected as much. Just i wont rip the shit out of the people that come here and cant do anything more then they are (GM's)

Do i think Esse just likes to whine and stir shit? Yep most the time

Do i expect more from GoA? Not really, not commercially fesable.

Have I voted here. Not really. Though i was affected and not totally happy with my return. I understand the pressure the people fixing it are under and the guidelines they have to follow. Mistakes have been made and they doing what they can to rectify it.. however they aint gods so it will take time

Are you GOA's bitch?

 

[suelothvar]

No items restored, No free days on 3 accounts, not long till my naked toons acc due to resub (3 weaks unplayable) and no reply after over 1 weak as to the free days = yes im fooking extatic at the compensation!!!

 

[Corran]

Are you GOA's bitch?

Nah, i just have the ability to look at it from a business point of view as well as a customer point of view... also i gather information about things before i start posting.. as said i not happy with it but i do understand it from their point of view even if i dont think it is right from mine.

Which part of what i said makes you think im goa's bitch?

The fact i know that they working long shifts and extra days and just get hassle in return?

The fact that they cant drop everything to get people items back instantly (yes lets get techies giving items back and while they doing that no one watch/fix problems on servers so they all go down)

That im NOT happy it taking so long, but not going to rip the shit out of the people that are doing their best, working extra time and come here to try keep us up to date.

Or that I know it not feasable for them to give even more then they have already said they will. Even though i think should get more you got to see it from their point of view... better to lose a few customers then to lose ten times that amount of money from giving out my compensations.

Sure they fucked up, but that not the GM's fault (they the ones getting the hassle) it the techie side of it... so if want to take it out on someone either stop playing (hurts GoA) or send a rightnow to the Techie section (not the best idea but least you not venting on wrong people)

 

[Bag]

Which part of what i said makes you think im goa's bitch?

from the fact that you defending a company that have done and still do so many things wrong.

And no Im not talking about GM's and Techies who probably still working their asses of, and have to seak unofficial channels to leak information to the comunity.

Im taking about the ppl who as you say it "putting up the guidelines they have to follow". A company can have as many good workers they like, but if the leaders are bad the company will be bad.

 

[Zagantia]

Submitted my Right Now request for restoration on first day [Incident: 050905-000131] and still not sorted

Zenythe said today that they are half way though requests half of which came in on first three days

Are the requests being done in order? Or maybe mine has got lost?

Not sure what to do, or whether adding items to my stripped characters will invalidate my claim.

 

[Corran]

from the fact that you defending a company that have done and still do so many things wrong.

And no Im not talking about GM's and Techies who probably still working their asses of, and have to seak unofficial channels to leak information to the comunity.

Im taking about the ppl who as you say it "putting up the guidelines they have to follow". A company can have as many good workers they like, but if the leaders are bad the company will be bad.

Im not defending what has happened, the fucked up big time however what im doing is trying to make people realise why wont get more then already offered. I stated that though im NOT totally happy with it I can understand (key word) from a business point of view their decision.

I actually do expect more fuckups from GoA due to certain policies however I play the game for various reasons and so no single screwup going to force me to stop playing. This is the first major screwup they made since release that they could have total control off and policies to minimise what happened, and so that is a lifeline that i allow them to hold onto for now

 

[Shanaia]

Im not defending what has happened, the fucked up big time however what im doing is trying to make people realise why wont get more then already offered. I stated that though im NOT totally happy with it I can understand (key word) from a business point of view their decision.

Don't bother Corran I gave up on doing pretty much the same thing you're trying to do a while ago.

It's perfectly allowed to permaflame GOA but as soon as somebody tries to be the voice of reason they're instantly flagged as fanbois or worse. Corran GOA's bitch rofl. I've seen Corran flame GOA loads of times he just does it with the proper reasons not just to stir shit.

 

[Shanaia]

Submitted my Right Now request for restoration on first day [Incident: 050905-000131] and still not sorted

Zenythe said today that they are half way though requests half of which came in on first three days

Are the requests being done in order? Or maybe mine has got lost?

Not sure what to do, or whether adding items to my stripped characters will invalidate my claim.

I'd resubmit that tbh and make sure you mention that ticketnumber ... a friend with ticketnumber 700 on the same day got helped a couple of days ago so they missed you.

 

[Ogen]

Heh, yeah actually i sendt in a mail asking wtf they where doing in there.. -_-..
They replyed not to desturb them etc etc, yet somehow my items got restored the next day.. I say 90% they are full of bs imo.

 

[fettoken]

Its not a slap in the face, they spit us in the face when they dont tell us of the progress. uke: