Update: 8 days in - Good compensation or a slap in the face?

[Tay]

We're now 8 days and counting after service was resumed on Prydwen.

I'm personally not happy with the compensation as the only bit that interested me was bonus XP/RP's of which neither are useable at this time.

What do people think now?, some chars have been restored but the majority have not if the ticket numbers are anything to go by.

 

[Alan]

https://forums.freddyshouse.com/showthread.php?t=170665
https://forums.freddyshouse.com/showthread.php?t=170933
https://forums.freddyshouse.com/showthread.php?t=171735

take your pick

IBTL imo

 

[Tay]

None of those are applicable.

Most people completed that poll prior to any of the item restorations, this is to guage the opinion after 8 days.

If it gets locked then I for one will be very disappointed!

All I have seen on the original poll was the unsatisfied punters creeping up and up and since you cant change your vote its not praticulary reflective.

 

[Flimgoblin]

they are leaving the extra bonuses until clustering now - so if it takes longer than friday to fix everyone they'll still be up.

 

[xxManiacxx]

I am happy. Got my stuff back and that´s all that matters. Didn´t even get any insane sum of plats for my lost rog, just got the amount I bought it for.

 

[Quinlan]

In any case the bonus period is not designed primarily to compensate for the server downtime - that's what the free days are for. The bonuses are mostly to encourage people back to Prydwen after the downtime so that the population normalises again after a period where people may have made temporary homes on Excal or other servers.

Read before you whine!

Compensation will be the the free days which will be given once they are done with restoring i guess

And again read before you whine. Zenyth explained how the ticket numbers work. Not how you think

OK here's how the RN numbering system works... as ANYONE (regardless of server or language) logs a support request it gets given a number that is made up of two parts, so you have 050902-000xxx the first part is the date 05 (the year) 09 (the month) and 02 (the day) the second part is the number of the support request filed for that date so 000145 would be the 145th support request across all the Goa servers on that specific date.

So yes number 432 can be solved before 220 since 432 was from the 10th of sep and 220 from the 11th.

And you make a poll........

 

[Ssera]

I'm personally not happy with the compensation as the only bit that interested me was bonus XP/RP's of which neither are useable at this time.

In a news they posted yesterday they said that the bonuses would be kept up until clustering. As I imagine they won't cluster until all the RightNow reports have been sorted out, that gives you quite a bit of time (2 weeks I'd guess).

 

[Belomar]

Enough polls, honestly--I have to check it out every time someone votes without posting a reply.

 

[Tay]

they are leaving the extra bonuses until clustering now - so if it takes longer than friday to fix everyone they'll still be up.

That would now seem to be the case, a bit of a turnaround from the response Req sent the other day and that is a good thing.

I look forward to the continuing bonus XP

 

[Tay]

I am happy. Got my stuff back and that´s all that matters. Didn´t even get any insane sum of plats for my lost rog, just got the amount I bought it for.

I'm glad for you, but this situation is pretty typical, people are all happy and glad to get thier stuff back and forget about the hassle they have had.

You summed your position up perfectly "Got my stuff back and that´s all that matters"

 

[Tay]

Read before you whine!

Compensation will be the the free days which will be given once they are done with restoring i guess

And again read before you whine. Zenyth explained how the ticket numbers work. Not how you think

lol, so where is the compensation of the loss of use of my chars??

Req says 10 days is for the server outage, bonus XP/RP is to lure people back to pryd.....my ranger has been naked/unplayable for the last 8 days......do you understand yet?

I know how the ticketing system works too, I have an outstanding ticket from last monday, I have also read that the method for answering the RN's is sequentially, However, these might get split up a bit due to GM's putting tickets in to thier own queue.

You point bears no relevence to the issue in question.

So yes number 432 can be solved before 220 since 432 was from the 10th of sep and 220 from the 11th.

And you make a poll........

You dont have a clue yet you whine.......nice one sparky.

In a news they posted yesterday they said that the bonuses would be kept up until clustering. As I imagine they won't cluster until all the RightNow reports have been sorted out, that gives you quite a bit of time (2 weeks I'd guess).

Thats a step in the right direction.

 

[Quinlan]

lol, so where is the compensation of the loss of use of my chars??

Req says 10 days is for the server outage, bonus XP/RP is to lure people back to pryd.....my ranger has been naked/unplayable for the last 8 days......do you understand yet?

You get some stuff back and some Plats. nothing more nothing less. Dont like it write a complaint to complaints@goa.com

I know how the ticketing system works too.

Yet you show remarkable skill in hiding your vast knowledge:

some chars have been restored but the majority have not if the ticket numbers are anything to go by.

So yes number 432 can be solved before 220 since 432 was from the 10th of sep and 220 from the 11th.

Maybe i should have spelled it out for wise people like you. The numbers are NOTHING to go by since they start from 1 every day.........

Do you get it now Einstein?

 

[Puppet]

Thing is quinlan:

Server is literally down for 10 days -10 days
GOA gives back 10 days subs +10 days

Server is down, but your char is still naked and u cant play -7 days
Compensation is given in a time u cant play coz your char is naked -------


Netto ur still down 7 days AND after that you need to redo Crafting, SC, Alchemy, etc. Basically you're looking at atleast 2 weeks before its back to normal for those peeps <-- But you are paying for this period you cant play.

And those 2 weeks EXCLUDE the real server down period. Those get compensated. The days the server is up, but your char(s) is (are) naked are not compensated. Ironically those peeps cannot benefit from XP/RP-bonusses either.

These people have the right to be very unhappy with the compensation, as the compensation for them is approx MINUS two weeks and nothing else.

 

[Accupuncture]

Maybe it would help us users that still have stripped chars to be told how many outstanding tickets are left to go.

Also how many roughly they get through a day so we can at least have an idea as to how long we will be without our mains.

As it is, the time we placed the reports has no relation to when we will see our stripped chars playable.

 

[Tay]

You get some stuff back and some Plats. nothing more nothing less. Dont like it write a complaint to complaints@goa.com


Yet you show remarkable skill in hiding your vast knowledge:



Maybe i should have spelled it out for wise people like you. The numbers are NOTHING to go by since they start from 1 every day.........

Do you get it now Einstein?

ok, let me get this straight, why are you so hung up on ticket numbers?

Which particular bit of my 4-5 posts in this thread suggest I dont understand how the tickets work?? I'm seriously confused as to why you have a bug in your ass about the tickets and thier numbering?

This is a poll about whether people are happy or not with the offered compensation, you then went off on one re: tickets.

If you want to argue about what tickets get dealt with first go argue with somebody that gives a toss.

 

[Manisch Depressiv]

/slap in the face.

Still can not use my Armsman. Refrained to give 2 artifacts back, yet I have them activated in my journal. Didn't restore one drop, not buyable on CM. Restored one artifact in wrong version, no use for me.

The money is no use for me too.

Looking at 2 weeks of downtime now, a 3rd prolly incoming.

 

[tallwiz]

well tay m8, i've been saying this from day 1.. peeps will get fucked over and think its wonderful... however others wont... your one of the unlucky ones as i am... still...
8 days and not been able to play my lvl 48 tic, most of my 50's etc....
but this to some is acceptable .. as goa are doing a wonderful job..?

i was constantly flamed for my rants, and now peeps are beginning to realise what i was saying about the length of time servers would be down, and eventually stripping of chars would mean is becoming reality... ye some peeps have made a killing on item cash... others are still waiting... 8 days tbh exact.

my subs run out on the acc i have my tic on on friday..... along with a few other stripped chars.... i only log in at night after work... so goa have no reason to not log my acc's in any time during the day to sort them... but still waiting....

b4 we all start ranting about ticket numbers, your just a whiner, i got my stuff so fek you... etc....
think of everyone else ..... 1 person out of my whole guild as had their gear restored.... in 8 days... wow. thx goa. and they got a mythic team there helping... lol.

so my vote is.... the top 1 without a doubt... not satisfied whatsoever... sorry... im a n00b.
only been playing 3 years, 12 lvl 50's, numerous lvl 40-49's.... only a couple lower out of 3 accounts.... 6 lgm crafters, 3 of which are capped, so im the n00b with no clue of the game really. all on alb/prydwen btw.... deleted the 2 albs i made on excal..... which i played for a max of 2 hours each in 12 days while servers where down...

3 weeks excatly tonight guys since you played the chars that where stripped... and your happy about it? weird... im not

sorry about my long winded posts... but thats the way i am.... i dont quit till happy... and i, and im sure others arnt regarding compo / items return. and maybe goa's customer service attitude.
im not slaggin xalin or requiel... by a long shot... they kept us informed here.... in a way. but others that dont know about fh aint got a clue tbh.
:touch:

 

[Manisch Depressiv]

/slap in the face.

Still can not use my Armsman. Refrained to give 2 artifacts back, yet I have them activated in my journal. Didn't restore one drop, not buyable on CM. Restored one artifact in wrong version, no use for me.

The money is no use for me too.

Looking at 2 weeks of downtime now, a 3rd prolly incoming.

Have to correct myself here. Journal activations were okay, artifact has been restored correctly.

So all good, thanks GoA.

 

[Thadius]

Have to correct myself here. Journal activations were okay, artifact has been restored correctly.

So all good, thanks GoA.

Lucky for you, i have 3 chars stripped, 2 of those im trying to level. GoA havent sent me anything back since i reported it, so ill end up missing out on all this bonus experience.

Only thing I can do now is rvr, which is shite because irvr is just shite

 

[Esselinithia]

Manisch Depressiv: There are two sides of this story. The first thing is: Even in real world, disasters happen, in DAoC there can be earthquakes, plague, etc. problems that appear in world are part of the DAoC universe, and a database crash isn't much different from a real world disaster, most of the time it means, lost artifacts are possible, if you can find them (they just reset the quests), that can be enough. Your characters lost stuff, yet since the new info posted by GMs you can be sure: You can play the character in aurulite bought cheap gear, rogs, etc. Till you get rest of items back. (Serving the Church of Albion after a disaster has its rewards, the God listens to your prayers and gives your stuff back). Getting full item compensations aren't something you can expect from point of game universe. But sadly this can ruin game balance, and has a significant negative effect on game, even with the compensation we get.

You say who want to use such "crap" gear? A lot of people are affected by the problem, so you will find people equiped in the same way on RVR, and you can compete against them. I doubt if most high rr groups would go to the place where such people try to have fun. The new posts by Zenythe made it clear, it is possible to have fun this way.

On the other side: GOA provides a service, and they are responsible for running it as reliable as possible, and having backup plans. The lack of backup plans, some minor but important details left out from early communications, and the time they haven't noticed the bug, and how it affected the downtime are problems. Also having a compensation for when they replace items, and being unable to follow the policy makes several elements of their policy questionable.

Say, they should replace items even on client side bugs, etc. but we should accept that rogs, etc. can't be replaced. In handling accidentally deleted (not traded to others) items should be similar to handling accidentally deleted characters: They should help when they can. The line where they drawn it (replace stuff if it is lost to a server side bug) can't be followed and not the best for the players.

If GOA learns from this incident, fixes their policies, make backup plans, and try to reduce the chances for this big corruption in db we can be happy, if they don't we can be angry.

 

[Manisch Depressiv]

Hmm... This is giving me a headache.

The 50p I got are useless.

I am not going to play the idiotic amount of plats people want for GoLM3, Mad Tales 3 and the corresponding artifacts. Furthermore no GoLM3 available, one Mad Tales 3 for 35p.

GoA can track my activation of the artifacts, but that's it.

 

[Haggus]

Only 50p? I know somone who got 70p+ and a template that isn't even his own one but is now worth 1,000,000p. No joke - With the prices going up now because GoA have fucked up the economy by giving people insane amounts of cash because of a few RoGs which were worth around 5p. I also heard of a guy who had his char stripped, complained to GoA and got around 100p for loosing RoG _barrows_ gear and he wasn't even 50. Now everything has gone from CM's which means the prices of everything will sky rocket.

WTF tbh... All I get is 2 weeks free subs WHICH havn't even been accounted yet and 10% extra RP/XP. How the fuck can you compare that to 100p.

Less making these kinds of posts tbh because all it makes people do is QQ and makes them get pissed off, IE me. kkthxbye

 

[Esselinithia]

I am not going to play the idiotic amount of plats people want for GoLM3, Mad Tales 3 and the corresponding artifacts. Furthermore no GoLM3 available, one Mad Tales 3 for 35p.

Mad Tales 3 was expensive even before the incident. About GoLM3: It should be like 500 gold or so, checked my vaults but sadly have none left. (When I exped around level 40 before catacombs I often killed mobs who drop GoLM scrolls) Sadly now I don't have any alt I would be able to exp there.

 

[Manisch Depressiv]

Mad Tales 3 was expensive even before the incident. About GoLM3: It should be like 500 gold or so, checked my vaults but sadly have none left. (When I exped around level 40 before catacombs I often killed mobs who drop GoLM scrolls) Sadly now I don't have any alt I would be able to exp there.

Thank you .

Bought MT 3o3 before server boom for 7p. There were a lot for around 12p.

 

[Jaem-]

I haven't lost any items as I've not played Pry for like 2 years, but I really feel for the people that have lost out, they can compensate for lose of money etc, but not for peoples time and effort thats been put in.

 

[Hawkwind]

The 'Free Days' covers the downtime of the server but it does not cover the days I could not play (still can't) my only lvl 50 due to being completely stripped of items - Still is.

 

[Baldanah]

Ok , just one thing here , Yes GOA are compensating with cash and it may not be the best thing .

But its the greedy twats that are trying to milk everyone thats been hit by this problem that are causeing the problem with prices ,by raising them insanely high .

 

[Esselinithia]

Some news, if my new thuergist etc. will be around 40, I will farm some scrolls if I can

 

[Esselinithia]

But its the greedy twats that are trying to milk everyone thats been hit by this problem that are causeing the problem with prices ,by raising them insanely high .

Some are greedy, some others use a much simpler reasoning: they check other CM prices, and they see which scrolls, etc are in CM and for how much, and try to set a price based on this, with huge demand all the cheap items are gone, so the prices they see are high...

 

[Dorin]

Thing is quinlan:

Server is literally down for 10 days -10 days
GOA gives back 10 days subs +10 days

Server is down, but your char is still naked and u cant play -7 days
Compensation is given in a time u cant play coz your char is naked -------


Netto ur still down 7 days AND after that you need to redo Crafting, SC, Alchemy, etc. Basically you're looking at atleast 2 weeks before its back to normal for those peeps <-- But you are paying for this period you cant play.

And those 2 weeks EXCLUDE the real server down period. Those get compensated. The days the server is up, but your char(s) is (are) naked are not compensated. Ironically those peeps cannot benefit from XP/RP-bonusses either.

These people have the right to be very unhappy with the compensation, as the compensation for them is approx MINUS two weeks and nothing else.

The 'Free Days' covers the downtime of the server but it does not cover the days I could not play (still can't) my only lvl 50 due to being completely stripped of items - Still is.

almost one month (which has been payed and my money was already in goa's pocket) passed (22 days and counting) since i could play my main (goa can check my account activity, not much use to me at the moment) and all i get 7 days + xp/rp bonuses which applies for everyone, even ppl who didnt got wasted by goa (no offense to them of course, but this is kind of unfair though couldnt think of any better solution regarding this matter) for all this bullshit? Sorry but this is out of reality... oh the good news is i dont have a friggin clue when will they restore mah char, so all in all... Mythic could screw himself for being an idiot and used this solution and Goa can literally "fo" with this compensation. 1 month free would be "okay" as i need to redo my template ie waste time on my char which i had done once.