Remote Assistance on Windows XP

Discussion in 'Techie Discussion' started by xane, Jan 15, 2004.

  1. xane

    xane Fledgling Freddie


    The description using Remote Assistance I got last night when I checked out a friends computer, apparently it can be done all through MSN Messenger, we were both using Windows XP Professional, and although she was on a AOL modem dial-up and me on DSL, it was okay.

    Anyone else used it yet ?

    Turned out her problem was trying to copy a DVD in a CD Writer :)
  2. Deadmanwalking

    Deadmanwalking Fledgling Freddie

    Yes, have had to use it several times to fix "problems" my friends/family have.

    It is indeed quite good. Still prefer VNC.
  3. xane

    xane Fledgling Freddie

    VNC doesn't work with Terminal Services though, so its only for XP if you have fast user switching turned off.

    Saying that, it does work fine if you manually start the VNC Server after logging in.

    Also saying that it did seem to work fine for me as a service if I used Administration accounts only.
  4. Jonty

    Jonty Fledgling Freddie

    Remote assistance is one of Microsoft's better ideas, even if it is rarely used. *Jonty recalls his first use of it, when he dived into Paint on is friend's PC and wrote 'hello'*. The only real problem is using it on slow connections, as it gets a little jittery, but other than that it's a nice idea. Messenger's whiteboard utility is also rather fun, in a similar manner.

    Kind Regards
  5. Insane

    Insane Wait... whatwhat?

    VNC does work with terminal services, you need to enable loopback connections on it (i think through the -loopback command) then you just connect to the screen itself (snoopy:3 for the 2nd user)

    its documented in the FAQ for terminal services anyhow on the VNC page (
  6. xane

    xane Fledgling Freddie

    From the RealVNC Troubleshooter

    However, as I said, if you fire up the VNC Server manually instead of a service, it seems to work fine, unless you try and switch users that is :)
  7. Insane

    Insane Wait... whatwhat?

    seems realvnc cant decide if it works or not :eek:

    i'd rather use terminal services than VNC anyhow, since its initially more secure for logging on, and you will end up with your own little area to work in when it comes to it :)
    (speaking of which, better build our support box for the VPN stuff :eek: )

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