Y
yomarbalthasar
Guest
Many questions, some answers.
[2003-27-08]
After starting the procedure to change all the game passwords yesterday, we can finally come back to you with clearer information and answers to some of the many questions.
The situation : Since the 18th of August, the European DAoC platform has been under the attacks of a malicious person.
This is the first real attack with important direct repercussions on the game and is the cause of :
the temporary closing of our subscription pages the temporary closing of our customer support tool : RightNow !
It was decided to avoid any blurry and incomplete communication of what was happening and to wait until the threat was neutralised in order to prevent further attacks via other means. We did not wait doing nothing however and during this period, we :
Analysed the origin and nature of the attack by doing a quite extensive technical audit.
Took necessary steps to prevent such attacks to continue or happen again.
What now ?
Emergency actions have been taken already and the coming days will be used to strengthen the security on our entire platform before bringing back up the various services of Dark Age of Camelot (RightNow & Subscription pages). Current estimations show that it will take several days and that everything should be back to normal at some point next week.
Billing security & characters.
We always keep a close watch on your questions and doubts via forums and other communication channels. Here are some answers that should reassure you :
Your billing information is not stocked on our servers. Everything related to your money is handled by a billing partner specialised in online transactions. Your billing information is totally safe and isolated from the platform targeted by the recent attacks.
No character has been corrupted in any way during these attacks and this is proven by our logs. No worry here either then, your characters are just as they were before.
New passwords
As announced yesterday, it has been decided to change the passwords of all our customers as a precaution. The first phase began yesterday and changed your GAME passwords. In the coming days, we will do the same procedure for the SUBCRIPTION passwords. Once this is done, we will restart our subscription pages.
We are very aware of all the problems that will arise due to these procedures, especially for the ones of you who did not keep their information up to date (email, etc). All the problems will be treated on a case by case basis as soon as we re-open our Customer Support tool RightNow.
As you can see, the consequences of these attacks are quite nasty. We are doing everything humanly possible to have all our services available as soon as possible and are planning to offer a compensation (free days) to all our players.
Finally, we would like to express our sincere apologizes regarding all the problems caused by these malicious actions. We will keep you informed on the evolution of the situation and on the planned actions.
[2003-27-08]
After starting the procedure to change all the game passwords yesterday, we can finally come back to you with clearer information and answers to some of the many questions.
The situation : Since the 18th of August, the European DAoC platform has been under the attacks of a malicious person.
This is the first real attack with important direct repercussions on the game and is the cause of :
the temporary closing of our subscription pages the temporary closing of our customer support tool : RightNow !
It was decided to avoid any blurry and incomplete communication of what was happening and to wait until the threat was neutralised in order to prevent further attacks via other means. We did not wait doing nothing however and during this period, we :
Analysed the origin and nature of the attack by doing a quite extensive technical audit.
Took necessary steps to prevent such attacks to continue or happen again.
What now ?
Emergency actions have been taken already and the coming days will be used to strengthen the security on our entire platform before bringing back up the various services of Dark Age of Camelot (RightNow & Subscription pages). Current estimations show that it will take several days and that everything should be back to normal at some point next week.
Billing security & characters.
We always keep a close watch on your questions and doubts via forums and other communication channels. Here are some answers that should reassure you :
Your billing information is not stocked on our servers. Everything related to your money is handled by a billing partner specialised in online transactions. Your billing information is totally safe and isolated from the platform targeted by the recent attacks.
No character has been corrupted in any way during these attacks and this is proven by our logs. No worry here either then, your characters are just as they were before.
New passwords
As announced yesterday, it has been decided to change the passwords of all our customers as a precaution. The first phase began yesterday and changed your GAME passwords. In the coming days, we will do the same procedure for the SUBCRIPTION passwords. Once this is done, we will restart our subscription pages.
We are very aware of all the problems that will arise due to these procedures, especially for the ones of you who did not keep their information up to date (email, etc). All the problems will be treated on a case by case basis as soon as we re-open our Customer Support tool RightNow.
As you can see, the consequences of these attacks are quite nasty. We are doing everything humanly possible to have all our services available as soon as possible and are planning to offer a compensation (free days) to all our players.
Finally, we would like to express our sincere apologizes regarding all the problems caused by these malicious actions. We will keep you informed on the evolution of the situation and on the planned actions.