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Need To Get A New Mobile And Service Provider

Discussion in 'The Front Room' started by Damini, Jan 7, 2004.

  1. Damini

    Damini Part of the furniture

    Basically, I'm chronicly pissed off with 02. I've been with them for donkeys (I'm still on the original genie contract), and it's just got more and more shite. Their online paying section went dead for me a year ago, and each time I tried to get it fixed it's never worked, so I can't see how my bill is broken down. Then my bills became absurdly high, and they sent threatening texts. When I challenged them, it turned out they had secretly given me two accounts, merged them together yet kept them apart, and when I paid my bill they kept the money in a closed account (which I had no idea existed) and then sent me letters saying my actual account hadn't been paid.

    Now my phone bills are getting more and more ridiculously high, despite me not using my phone that much, and I can't even check how my bill is broken down and what is costing me all the money.

    Does anyone have any recomendations for good companies to go with? I want to get a proper printed bill ideally because I'm hacked off with this stupid o2 online crap.

    Cheers my dears.
     
  2. MYstIC G

    MYstIC G Official Licensed Lump of Coal™ Distributor Staff member Moderator FH Subscriber

    T-Mobile on Mix-It, benefits of contract & pay as you go at the same time. I'm waiting for my Orange contract 12 months to end so I can dump it & pick this up, then I'll be £40 a month, no more, if the credit runs out people can f'kn ring me.

    Oh & obligatory "Mobile forum" Little Miss Bobbins :)
     
  3. Damini

    Damini Part of the furniture

    There's a mobile forum? Well, that'll teach me for not exploring.
     
  4. DaGaffer

    DaGaffer Down With That Sorta Thing

    T-Mobile seem to be doing the best deals at the moment; however, I've no idea whether they're any good or not, the network used to be pants but I'd heard it had got better. As for the rest, really not much difference between them tbh unless you're a big international traveller or summat (in which case Vodafone). NB. Sony Z600 handset is luverly :)
     
  5. Ch3tan

    Ch3tan I aer teh win!!

    Get a proper contract if you can afford it, all the networks are as good and bad as each other. Just go with whatever you can afford that gives you the most free minutes and texts so you bill isnt ever higher than your monthly fee. At least with a proper contract you get itemised billing and free customer support.
     
  6. MYstIC G

    MYstIC G Official Licensed Lump of Coal™ Distributor Staff member Moderator FH Subscriber

    I'm got a T-Moble PAYG sim & it's far more impressive than my orange contract is, which is not hard but still impressive.
     
  7. raw

    raw One of Freddy's beloved

    I've been with Orange since 1998 & never had a problem.
     
  8. ManDevil

    ManDevil One of Freddy's beloved

    Same here, I've been with them the last 5 years or so, no problems at all.
     
  9. jaba

    jaba Fledgling Freddie

    Damani, depends where you live really, if youre in a city network coverage will generally be pretty good so the only thing that you need worry about is how many free texts you want to get with the package...personally I would recommend vodafone mainly because they are seem ok customer service wise and i havent had any trouble with the network..T-Shite are horrible people who dont have a clue what they are on about, the dont even have their own network merely steal(rent) someone elses..sorry bit of a rant but I have the misfortune of having to work with them sometimes and they are useless!

    my tuppences worth!

    Jaba
     
  10. Damini

    Damini Part of the furniture

    T-Mobile sound harsh - http://news.bbc.co.uk/1/hi/england/devon/3376919.stm

    "We first became suspicious after £8000 was spent on the mobile in a couple days..."

    Yeah. Cheers. [Deadpan] Thank god you intervened or else that phone bill would have been terrible. [/deadpan]
     
  11. Bullitt

    Bullitt One of Freddy's beloved

    I switched from O2 pay as you go to a Orange contract and i'm much happier with it.

    Only thing is i got a sneaky deal which apparantly your not supposed to be able to get. Basically it's the Ericsson T610 on a 'high speed data tariff'. I dunno what that means but it's what i asked for on advice from a mate and it's a standard £10 a month contract, minimum one year and the phone comes free. Basically £120 for a T610. Once contract runs out i'll err ...put another sim card in? Ahem.
     
  12. Tom

    Tom FH is my second home

    I'm waiting until there are more 3g phones available (a few months so I'm told), then I'm switching from Orange to 3g.
     
  13. Uncle Sick

    Uncle Sick One of Freddy's beloved

    I used to work for o2... and feel somehow, in a strange way... insulted.

    Thanks Damini. *goes to cry*
     
  14. caLLous

    caLLous FH is my second home FH Subscriber

    It sucks Damini, but they're well within their rights to do it. The dumb couple should've reported the phone missing earlier. :)

    (Also been on Orange for 5 years without a single hitch. And they send me cool stuff in the mail as well. *shakes fist at vodafone*)
     
  15. Embattle

    Embattle Resident Freddy

    More and hopefully better ones.
     
  16. Xavier

    Xavier Can't get enough of FH

    Sonyericsson Z1010 Pls :)
     
  17. MYstIC G

    MYstIC G Official Licensed Lump of Coal™ Distributor Staff member Moderator FH Subscriber

    Just for a point of reference I've been with orange since 99 & never had any problems until there operators couldn't accept simple instructions of "I want the same type of plan I'm already on but with a greater number of inclusive minutes". After then being dumped on the wrong package only to notice with the arrival of a £250.00 phone bill it then took 3 months of arguing with them to agree a settled figure of £100.00 for what was their mistake.

    So T-Mobile from that BBC thing are going to bill a couple for their stupidity while Orange these days try to bill you for the stupidity of their staff, great. :rolleyes:
     
  18. Ch3tan

    Ch3tan I aer teh win!!

    I've had a t-mobile contract for 5 years, my sister uses it now, but we have never had a single problem.

    Orange I have used once before and now again, although their customer service was excellent their network was shite. Text messaging in particular is awful on orange (in my experience). This time around I notice their customer service is considerably worse but their network performs a bit better -not as good as t-mobile, vodafone or o2 though. That said t-mobile and Orange do have the best talktime/text packages avalable right now, and a good choice of flashy phones.
     
  19. DaGaffer

    DaGaffer Down With That Sorta Thing

    Why? Seriously, Why?
     
  20. MYstIC G

    MYstIC G Official Licensed Lump of Coal™ Distributor Staff member Moderator FH Subscriber

    Last I checked they're actually cheaper than the "Big 4" so to speak for call charges.
     
  21. Doh_boy

    Doh_boy Part of the furniture

    weirdly enough I'm on t-mobile and my reception is pants! I was on vodaphone (don't know why I changed* :s) and they were top.



    *Cheaper phone I think.

    /edit while I'm here, is it possible to migrate a number over suppliers? I was thinking no but wanted to make sure.
     
  22. echo

    echo Fledgling Freddie

    Big up the Virgin! ...for want of a better expression. They send me nice things in the post, I've never had a problem and it's cheap to text me mates (though that's cos they too are on Virgin, so it's 3p/text). As for proper contracts, I can't afford one so I have no idea
     
  23. Rubric

    Rubric Part of the furniture

    When i have had contract phones i have always had Vodafone. Never however go with the singlepoint billing service as their service is terrible and you will have trouble ending the contract. (In my wifes experience). Vodafone connect however is superb service.

    The coverage on Vodafone is the best and they do have some good tarriffs if you explore their website.

    Regards
     
  24. Rubric

    Rubric Part of the furniture

    Oh and pay as you go i dont think you can beat virgin. If you have a phone you can get a simcard for a tenner.
     
  25. Rubric

    Rubric Part of the furniture

    You need to obtain your PUK code from your current provider and then you shouldnt have any problems just tell your new provider that you want to transfer a number & give them the code.
     
  26. Deadmanwalking

    Deadmanwalking Fledgling Freddie

    I tend to like my phone to have signal... but i may be in the minority here. Hell i even use my phone to call people.
     
  27. Insane

    Insane Wait... whatwhat?

    its actually Port Authorisation Code (or PAC )

    PUK is to unlock the phone.

    just phone up customer support and request your Port Authorisation Code, they should be forthcoming then you got up to 30 days to use it.

    normally takes a week to propogate through to the other phone suppliers tho.

    i was on the genie tarriff for years as well, jumped over to Orange because they are a better signal over in Northern Ireland, and it would cost me less per month (that and the fact that i stopped txt spk yrs ago and started ringing people to chat)
     
  28. Rubric

    Rubric Part of the furniture

    DOH!

    It is indeed your pac code.

    sorry.
     
  29. Tom

    Tom FH is my second home

    Because the newer phones will rock, and I want the extra features they offer: video calls, downloading news and sports video, location finding, etc.
     
  30. caLLous

    caLLous FH is my second home FH Subscriber

    They just need to be smaller, give it 6 months to a year and they'll rawk.
     

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