last week 1 of my toons got involved in something thats against the CoC.
My account got a 7 day bann for it and the toon involved also has been punished wich is nothing more then fair.
However GOA also punished a toon what was NOT involved in anyway they stripped down my rr 11 toon (with 160 playdays) and made her rr 1 again and they avoiding any kind of questions around it why they did it and dont give me straight answers.
the problem is that GOA rightnow dont wanna answer/respond to further emails we send about this case and they also say case is closed and we will not restore the toon under any circumstance. They however sort of admitted that the toon wasnt involved but still it will not be restored as they said "we can do as we like"
Now we wanna try and get this case higher up and are looking for a emailadres or a way to contact the GOA management to put in a complaint about how the GOA rightnow services handles things and the way they treaten me.
Because punishing someone is ok and my account and the toon involved has been punished for this but stripping a toon of to rr1 again wich has absolute nothing to do with this is a bit to harsh
If anyone knows a way to get in contact with GOA management please let me know
My account got a 7 day bann for it and the toon involved also has been punished wich is nothing more then fair.
However GOA also punished a toon what was NOT involved in anyway they stripped down my rr 11 toon (with 160 playdays) and made her rr 1 again and they avoiding any kind of questions around it why they did it and dont give me straight answers.
the problem is that GOA rightnow dont wanna answer/respond to further emails we send about this case and they also say case is closed and we will not restore the toon under any circumstance. They however sort of admitted that the toon wasnt involved but still it will not be restored as they said "we can do as we like"
Now we wanna try and get this case higher up and are looking for a emailadres or a way to contact the GOA management to put in a complaint about how the GOA rightnow services handles things and the way they treaten me.
Because punishing someone is ok and my account and the toon involved has been punished for this but stripping a toon of to rr1 again wich has absolute nothing to do with this is a bit to harsh
If anyone knows a way to get in contact with GOA management please let me know