letter looks fine to me but i would still contact either trading standards or citizens advice and just run the situation by them they might have some other suggestions on what you can do. Also if you run it by them now then they can monitor the situation and help you out if you stumble across any problems along the way. I would definatley follow Toms suggestion and try to put in approximate dates and times of each call/event.
Put your customer number in the letter, and a line near the top stating that you've used them without problem in the past. They'll be able to use that customer number to see.
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