7 working days actually. Which for an alleged delivery on 31st dec is 12th Jan. Also you don't have to return the product unless their contract stipulates that, if they don't stipulate that you have to return it, you merely have to make it available for them to collect.DaGaffer said:Saying you've left it too late is bullshit. Under the Distance Selling Regulations you have 28 days to return a product under any circumstance, so how can they say 'case closed' anyway?
BTW if you're having real problems getting any action you probably want the office of fair trading or your local trading standards, not OFCOM. The OFT covers distance selling and general issues with shops being dodgy.
A handy link: UK Distance Selling Act.
EDIT just found this on the OFT's page:
"If the date for delivery has passed and you haven't received anything, treat it as though you had never placed the order. If you have already paid, demand a full refund."
Sounds like it applies to you. Assuming I'm reading that correctly, no matter how long you have left it, you can demand a full refund if the goods have not been delivered - it's their responsibilty to ensure you get them after all, not yours.