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astriix
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- #121
Anyone know wen the servers will be up n running? ANY idea at all? like,, weeks? days?
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jobil
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- #122
Ouchi GOA
Not looking to sharp there GOA, having a business where more than 40% of your customers are not happy stands out like a virgin on prom night. You seriously need to rethink your company strategy. I'll refrain from voting as I don't have much experience with GOA, but I do know that a 40% unhappy customer statistic is VERY VERY bad for a company. And then you have 10% who are unsure.... I've seen public bathrooms that were in better shape than GOA is at the moment.
Not looking to sharp there GOA, having a business where more than 40% of your customers are not happy stands out like a virgin on prom night. You seriously need to rethink your company strategy. I'll refrain from voting as I don't have much experience with GOA, but I do know that a 40% unhappy customer statistic is VERY VERY bad for a company. And then you have 10% who are unsure.... I've seen public bathrooms that were in better shape than GOA is at the moment.
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icedguardian
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- #123
10 days is a big time for down.They can't do their job....i did NO.
fu GoA.
ps: when services ll re-open?? Who Knows!!! after 1-2-3 weeks...pehhhh
fu GoA.
ps: when services ll re-open?? Who Knows!!! after 1-2-3 weeks...pehhhh
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Driwen
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- #124
Re: Ouchi GOA
jobil this poll is in no way representative for how everyone actually thinks about goa, for one the people not visiting BW are the ones who are happier about goa. Secondly this is a bad time for such a poll as goa is now in a bad situation which rarely happens. Now if you take this poll in 2 months you will see way more yes votes. If you would take the votes of all the players, you would get more yes votes as BW isnt an average for the goa customer.
jobil this poll is in no way representative for how everyone actually thinks about goa, for one the people not visiting BW are the ones who are happier about goa. Secondly this is a bad time for such a poll as goa is now in a bad situation which rarely happens. Now if you take this poll in 2 months you will see way more yes votes. If you would take the votes of all the players, you would get more yes votes as BW isnt an average for the goa customer.
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flexbert
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- #125
Thing is, is it goa or mythics fault we got so much problems?
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icedguardian
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- #126
ofc it's Goa's fauLt
fu GoA.
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StormriderX
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- #127
It's now sunday and still no password. A bunch of retarded chimpanzees could probably do a better job t.t
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icedguardian
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- #128
pffffffffffffffff
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old.Glendower
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- #129
lame. GOA have proven that they are a crap company from day one. Who in their right mind is going to collect some sort of portfolio of "evidence"??
But, for example, they continue to demonstrate their third-world abilities and qualitiy with this latest debacle (which could easily have been avoided just by allowing us to EASILY change all our own passwords and advising us to do so...like every other damn company on the planet would have), their months-long translation struggles for the patches, and their outrageous fee increases without any corresponding escalation of services.
Shoot em all and let god sort them out.
But, for example, they continue to demonstrate their third-world abilities and qualitiy with this latest debacle (which could easily have been avoided just by allowing us to EASILY change all our own passwords and advising us to do so...like every other damn company on the planet would have), their months-long translation struggles for the patches, and their outrageous fee increases without any corresponding escalation of services.
Shoot em all and let god sort them out.
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old.Normengast
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- #130
good services
If you compare GOA's services to other MMORPH games services then I say they are better than 80% of them, judging from reactions from other players I know at work and from friends.
Not a bad job IMO, but ppl will always whine about something.
If you compare GOA's services to other MMORPH games services then I say they are better than 80% of them, judging from reactions from other players I know at work and from friends.
Not a bad job IMO, but ppl will always whine about something.
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Urgat Rip-Eye
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- #131
Yes... but...
I voted Yes.
GOA are capable of Running the EU servers.
Stability, and general downtime are, in my opinion, very good compared to other online games i have played.
But, i am afriad i am with a majority of people, when i say there information management and customer support skills/ideas are to be honest, sub par.
I have been in the service industry in one form or another, since i started working. And GOA's customer service is bad. There is no way around it.
There are some individuals who care over there... If only they were listened to.
1 - Support your customers (after all, we are paying more than we were for our subs now... where is the justification?)
2 - Info managment... If you can't support your customer for some reason... explain why.
/fin
I voted Yes.
GOA are capable of Running the EU servers.
Stability, and general downtime are, in my opinion, very good compared to other online games i have played.
But, i am afriad i am with a majority of people, when i say there information management and customer support skills/ideas are to be honest, sub par.
I have been in the service industry in one form or another, since i started working. And GOA's customer service is bad. There is no way around it.
There are some individuals who care over there... If only they were listened to.
1 - Support your customers (after all, we are paying more than we were for our subs now... where is the justification?)
2 - Info managment... If you can't support your customer for some reason... explain why.
/fin
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scarffs
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- #132
About server stability, i vote yes. The game is up almost always. But there are major lag issues in big battles, and that should be where the fun begins imo.
Customer service and information, as said above, a big nono.
Customer service and information, as said above, a big nono.
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censi
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- #133
NO.
What GOA have done well:
European web site is well designed and presented
In game events are an excellent idea. Hats off to them for trying. (even though the events suxed they desearve credit for trying)
Offer compensation, even though its always minor I appreciate it when they offer it.
The right now support generally works in my experience you usually get some sort of response within a reasonable time frame.
What GOA dont do well:
Communicate within reaonsable time frame information regarding outages and faults.
Give estimated resolution times (we dont want them to be accurate and we wont hold them to the times but ERT's are greatly appreciated)
Fix serious issues within reasonable time frames. (Chronicles, admin site outages, game bugs) I dont care if ultimately its down to mythic to provide a solution, some of the time frames we have waited for things to be fixed in the past has gone beyond taking the piss. 6 months of no chronicles. I want to know exactly what the problem was and a statement of why it took 6 months to fix. My guess is it was a very simple problem but they didnt have the expertise to deal it with and passed the problem to mythic who didnt treat it with any urgency.
Listen to their customers.
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Im a pretty reasonable guy and I ussualy defend GOA when I hear some of the comments made by people on these boards. However this problem with the subs page is really stopping me playing the game and they arnt really giving me any confidence that they are going to get it back or that they even care. All the polite mails I have sent inquiring when this issue will be resolved have been ignored.
What GOA have done well:
European web site is well designed and presented
In game events are an excellent idea. Hats off to them for trying. (even though the events suxed they desearve credit for trying)
Offer compensation, even though its always minor I appreciate it when they offer it.
The right now support generally works in my experience you usually get some sort of response within a reasonable time frame.
What GOA dont do well:
Communicate within reaonsable time frame information regarding outages and faults.
Give estimated resolution times (we dont want them to be accurate and we wont hold them to the times but ERT's are greatly appreciated)
Fix serious issues within reasonable time frames. (Chronicles, admin site outages, game bugs) I dont care if ultimately its down to mythic to provide a solution, some of the time frames we have waited for things to be fixed in the past has gone beyond taking the piss. 6 months of no chronicles. I want to know exactly what the problem was and a statement of why it took 6 months to fix. My guess is it was a very simple problem but they didnt have the expertise to deal it with and passed the problem to mythic who didnt treat it with any urgency.
Listen to their customers.
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Im a pretty reasonable guy and I ussualy defend GOA when I hear some of the comments made by people on these boards. However this problem with the subs page is really stopping me playing the game and they arnt really giving me any confidence that they are going to get it back or that they even care. All the polite mails I have sent inquiring when this issue will be resolved have been ignored.
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censi
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- #134
can u see the trend in what people are saying in this post, the point about communcation.
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astriix
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- #135
If GOA at least gave us 1 update each day the servers are still down, everyone would be much happier i rekon.
Why they dont do this i realy dont know, its weird.
I believe the game will be running by tmoz, or df the next day.
Why they dont do this i realy dont know, its weird.
I believe the game will be running by tmoz, or df the next day.
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Wai
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- #136
voted yes cos in the time i've been palying the servers are up just bout 99% the time roughly (few fuck ups here and thier) but overall they DO give a good service. Like someone else sed they give a far greater service than 80% (prolly even more than that) of other mmorpgs out there.
They fucked up with bad security they're now dealing with it, i hope, as fast and effectivly as possible.
The only fault i can find with them is thier inability to communicate with us, the ppl who pay them, which leads to ppl speculating and then all the whines start making a bad atmosphere.
9/10 for keeping the servers going and ingame events ect ect
1-2/10 for communication
(but which would u rather have a company that fucks up 90% the time but explains in great detail wot has happened or a company that has a perfectly running game 99% the time and is a bit bad at communication... i know which i'd prefer and we already have it)
They fucked up with bad security they're now dealing with it, i hope, as fast and effectivly as possible.
The only fault i can find with them is thier inability to communicate with us, the ppl who pay them, which leads to ppl speculating and then all the whines start making a bad atmosphere.
9/10 for keeping the servers going and ingame events ect ect
1-2/10 for communication
(but which would u rather have a company that fucks up 90% the time but explains in great detail wot has happened or a company that has a perfectly running game 99% the time and is a bit bad at communication... i know which i'd prefer and we already have it)
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astriix
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- #137
omg!! TUCKE yu owe me money,, yu ganked me in df mid,, yu said yud giv me money to restore con,, but i went LD.. and yu were gone after.. !!?? 
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Wai
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- #138
omg now i'm confuzzeled
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astriix
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- #139
Jus gimmie 1p dat shuld settle it, hehe.. alright?
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Wai
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- #140
if i had 1p atm i'm sure i wouldn't give it to u
5c sounds fairer
5c sounds fairer
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astriix
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- #141
lol.. but tucke is lvl50.. ? at least 2g? lol,, i think i was playing lvl 20,,skald
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Wai
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- #142
amount of times my alts get ganked in df by 50's > all
only way u're getting money off tucke is if u can kill her in camlann for teh moneyz :kiss2:
only way u're getting money off tucke is if u can kill her in camlann for teh moneyz :kiss2:
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astriix
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- #143
hmm ok, i get my bd to sucke the life outa your SouL! muahahaha!!!! See yu in Hell Tucke !
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Tilda
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- #144
Going to close this now.
People seem to be split 50: 50
and most say that the servers are fine its just the CS that is crap.
Tilda
People seem to be split 50: 50
and most say that the servers are fine its just the CS that is crap.
Tilda
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