[DISCUSSION] Prydwen Down

[Swedishwolf]

been looking into this timezone stuff what i see its 12:10 pm easterntime
are they always starting to work at noon in US =P

 

[Brite]

He didn't say there would be no free days you dumb fuck ... he said that just free days won't be enough so they're looking for additional things to compensate.

I'll accept your apology when they do give free days k?

lets just call people random insults because they have certain views

you can twist most of the words round to mean anything you want, which is exactly why they have been said like that so they can go back on themselves

 

[Dwali]

i say that they should give us a BIG XP boost and free days for this downtime

 

[Shanaia]

you can twist most of the words round to mean anything you want

Irony that you would say that as that's what you seem to enjoy doing isn't it?

 

[IainC]

Mythic wake up at 3pm gmt, GOA end of business at 4gmt. Or am I being unkind, is it 2pm GMT when mythic wakeup?

Mythic wake up at 2pm GMT, Goa techs go home at 6:30 GMT usually. When things like this happen however, they go home when they can do no more for the day.

 

[Brite]

Mythic wake up at 2pm GMT, Goa techs go home at 6:30 GMT usually. When things like this happen however, they go home when they can do no more for the day.

imo set up a web cam so we can watch you liddul frenchys at work

but good to know its not a 2 hour day of actual fixing and rest looking at whine on FH and RN

 

[Cromcruaich]

Mythic wake up at 2pm GMT, Goa techs go home at 6:30 GMT usually. When things like this happen however, they go home when they can do no more for the day.

Not as bad as i thought then, though i understood they were an hour ahead of GMT, meaning they typically leave work at 7:30 CET based on info you kindly provided?

 

[Wilburn]

whats up now, avalon down also
bad/worse news for pryd ?

 

[Mellin]

There is some news about Avalon in german on official page. Cant read that though.

 

[Mauness]

"Hello, the server Avalon was driven down straight for urgent technical maintenance. It should be again attainable within the next hour. Thanks for your understanding."

Alta-Vista translation ftw

 

[Outlander]

folks want exp boost for downtime, I rather prefer RP boost and loot/cash boost as exp alone has little use for me.

 

[Zlugugg Benvis]

My first post since Prydwen went down and All I can say is ... what a joke

 

[kni]

i think the joke is over :s i'm bored as hell

 

[Kami]

folks want exp boost for downtime, I rather prefer RP boost and loot/cash boost as exp alone has little use for me.

Unlikely I'll be online for a few weeks so XP boost won't benefit me at all. I'd rather they just took thier time and ensured it was working, no doubt they will

 

[Swedishwolf]

new news at official site now

 

[scorge]

Mythic wake up at 2pm GMT, Goa techs go home at 6:30 GMT usually. When things like this happen however, they go home when they can do no more for the day.

If mythick/GoA were actually losing money per £hour, you can guarantee they will be dealing with it faster. But because we pay a subscription in advance they are not losing anything, and there for it is not as urgent.

Dont get me wrong am sure Mythick/Goa are dealing with this as a priority, its just that money talks....

They may lose a few customers at the end but as far as there concened until people /cancel in mass nothing much will happen..

 

[scorge]

[30-08-2005] Progress on Prydwen

The cause of the issues affecting Prydwen have now been identified. File corruption has been discovered in several hundred character inventories and we have been examining them one by one to purge the database, before beginning the tests and necessary checks preceding a server restart. This work explains the unusual period of server shutdown. There will naturally be compensation to Prydwen players for this unavailability and we are continuing to do everything that we can to get the server restarted as soon as possible. Thank you for your patience in the meantime.


Interesting that the files were corrupted and not the database, seems if what i read is correct that the (XML) character files were corrupted and all the database did was read incoorect data before it was displayed.

For several hundread XML files to get corrupted wonder if it was a virus? although am trying to work out what virus would corrupt XML files on a UNIX/LINUX platform. That is if the XML files are stored on the DAOC UNIX/LINUX platform or on a windows OS and referenced.

On another note, why are GoA keeping quiet on how it happened?....

 

[Cylian]

where do you read anything about XML files ?

only thing they use XMLs for is the data for the chronicles and what sites like duskwave use to display the char stats.

 

[Swedishwolf]

i want to know how it could happen the day after they restarted the server

 

[Nausilus^^]

On another note, why are GoA keeping quiet on how it happened?....

What's the difference for you to know how the server went down? Server is down, GOA/Mythic are fixing it, all you can do no matter what did it, is wait for them to finish their job...

 

[Cylian]

guess the corruption started earlier, like monday, maybe sunday or even earlier.
the restart was probably an attempt to fix it, just like you restart your PC if it starts acting funny and you don't know what it causes (wild guess).

problems still occured after the reboot, hence the shutdown to prevent further corruption.

still, would be interesting to know how the database could be corrupted.

 

[scorge]

What's the difference for you to know how the server went down? Server is down, GOA/Mythic are fixing it, all you can do no matter what did it, is wait for them to finish their job...

Doesn't make any differance to me to be honest, I just like to know what went wrong then again was just wondering if they sent Mythic any personnal details, (not credit card details) but other details associated with accounts...

http://www.export.gov/safeharbor/

Am still trying to work out if an account name is a personal detail, i think it is as it is Uniquie....

Sodid GoA breach they European data protection Act when they sent the Database details over to them!

Maybe i just like playing devils advocate... then again wouldn't have to do this if Prydwen is up

 

[Kami]

Prydwen isn't a login server so it's highly unlikely

 

[Esselinithia]

They may lose a few customers at the end but as far as there concened until people /cancel in mass nothing much will happen..

Guess what, there is an even more interesting question: If people cancel due extended downtime, to resubscribe on the day prydwen opens, would GOA allow compensation for them? With this long downtime, people who don't autorenew can face a problem: a why would a Prydwen player hurry now to resubscribe if the server is down...

Longer the downtime gets more players will end up in such scenario

 

[tallwiz]

Originally Posted by Requiel
Mythic wake up at 2pm GMT, Goa techs go home at 6:30 GMT usually. When things like this happen however, they go home when they can do no more for the day.

so mythic didnt work yesterday? as we had no update on official site for all the none knowing FH peeps.....

the way i read it is... mythic techies come in to work at normal time and only get 4.5 hours with goa techies b4 goa techies go home.... nice move mythic...

thats an awesome way to keep peeps interested

 

[Truflight]

folks want exp boost for downtime, I rather prefer RP boost and loot/cash boost as exp alone has little use for me.

hehe how about all under 50 get a 5 lvl boost with gold to match
and all over 50 get a 5 lvl rp boost with gold to match
anyone on MLs get mlxp bar filled also with 1 ml lvl boost
and anyone doing crafting get some type of boost also - so every toon will benifit in one way or another

think that sould solve a few if not most peoples wants

just my flawed input

 

[Truflight]

Guess what, there is an even more interesting question: If people cancel due extended downtime, to resubscribe on the day prydwen opens, would GOA allow compensation for them? With this long downtime, people who don't autorenew can face a problem: a why would a Prydwen player hurry now to resubscribe if the server is down...

Longer the downtime gets more players will end up in such scenario

Both my accounts had there renwal 1 day before downtime

 

[Cylian]

...
and all over 50 get a 5 lvl rp boost with gold to match
...

that'd be a juicy 1 million RPs

 

[Penlid]

Originally Posted by Requiel
Mythic wake up at 2pm GMT, Goa techs go home at 6:30 GMT usually. When things like this happen however, they go home when they can do no more for the day.

so mythic didnt work yesterday? as we had no update on official site for all the none knowing FH peeps.....

the way i read it is... mythic techies come in to work at normal time and only get 4.5 hours with goa techies b4 goa techies go home.... nice move mythic...

thats an awesome way to keep peeps interested

It isn't Mythics job to maintain the euro servers, GoA techs should stay in longer, so you should be saying 'Nice move GoA' Jeez when will peeps get it into their heads that Mythic do NOT maintain the Euro servers.

 

[Cromcruaich]

What I suspect when GOA and the GM's talk of corruption is that they are simply refering to the fact that erroneous, but ostensibly valid in db terms, data is now held against certain characters. This is very different from file corruption of the DB that may result from RAID controller or harddisk malfunction.

Now what I assume happens in daoc is that all live character data is actually stored as an in memory object on the server to mimise database write operations as players gain experience, gold, items etc. When a client is disconnected then the in memory object write the info back to the database at that point, in addition to timed character save operations.

What would seem apparant to me is that the corruption was not caused by faulty hardware, or a fault with the code base as it stands. I would expect faulty hardware to result in a more catostophic but more easily recoverable database (with any ACID compliant database being able to rollback to the last good transaction), and a fault in the codebase would be expected to manifest the same behavior on other servers running that code.

It would be interesting to know at what point those experiencing the problems noticed them - were they immediate, with items appearing effectively straight away (on an automated save for example), or was it only after relogging that problems were noticed?

As long as we get the information later on then that would be great, and whiners please dont say it wont make any difference - its like being told what made an old friend ill after they come out of hospital.