Customer Support my ass...

[mid.Bashir]

Some time ago I started the Helping the Weaponsmith quest with my main character Bashir (pryd/Mid). Why? Cuz he did (so far) all quests possible in Midgard.

As stated on Allakhazam site, on a certain point u might need to get help from customer support to finish the quest. The quest itself is running around alot and killing some easy mobs.

I come to this step:

... Yrling wants you to take the note he gave you, and the 3 items, to Cadbg in Hagall. Cadbg will take the note and the first item, the Chilly Skelett bone ...

Only thing is, I never received that note.

Since I had done all the rest correctly, and Allakhazam said this quest could be bugged, I deceided to write RightNow for it.

Subject
Helping the smith quest
Customer (Stijn TIMMERMANS) 06/02/2003 02:45 PM
Bashir, lvl 50 Thane on prydwen, didn't receive the note he apparently has to give to give to an NPC... he however completed the steps. Is it possible to put the note in my backpack? Thanks in advance.

So after a long time I receive this mail/answer back (note the date)..

Response (CS) 07/03/2003 10:44 AM
Hello,

Due to a technical change, we couldn't answer to your request in a normal delay.
We appologize for the trouble.
If your problem is still existing, please contact us again.

Yours sincerely,
---------------------------------------------
European Dark Age of Camelot Customer Support

Problems dont solve themselves, so I replied...

Customer (Stijn TIMMERMANS) 07/03/2003 11:20 AM
The problem is still there.
Now an alt on another account of me has the same problem... Bashira lvl 49-50 Shaman on prydwen/mid.

They replied (after some time)..

Hello,

In order to help you we need the following informations :

- name of the quest
- description of the step that you cannot finished

Yours sincerely,
---------------------------------------------
European Dark Age of Camelot Customer Support

Since I already gave that info in my initial 'ticket', I was amazed a bit... nevertheless, I am a good boy and give them the data again.

Customer (Stijn TIMMERMANS) 07/11/2003 09:48 AM
Quest name: Helping the Weaponsmith
Yrling wants you to take the note he gave you, and the 3 items, to Cadbg in Hagall.
I didn't receive the note neither with Bashir 50 Thane on prydwen nor with Bashira 50 Shaman on prydwen.

Today I receive the following answer...

Response (CS) 07/18/2003 11:17 AM
Hello,

We have deleted your quest so you can start it again.

Yours sincerely,
---------------------------------------------
European Dark Age of Camelot Customer Support

So there I have to do it all again, only to be stuck with same problem again at the end? While they could just put it in my backpack? way to go GOA/RightNow

 

[mid.Bashir]

Another example of good support...

Some time ago, Solid, his shaman and Bashir went to the Caldera Crater and spotted the Emissary of the Loki. Together with some random other people we fought this mob for long time and we finally got this one down. However all loot dropped through the floor, out of pick up range. So we took a screenshot and reported this to RightNow... only to find out we just have bad luck and nothing will be done.

Some weeks later me and someone else try this again, and again all loots fall through floor.

I report it again... they give me this...

Response (CS) 06/11/2003 10:29 AM
Greetings,

I will look into it and see if we can prevent this to happen again. Thank you for the report.
Due to the randomness of the item, it is not possible to "recreate" it sadly.

Yours sincerely,
---------------------------------------------
European Dark Age of Camelot Customer Support

 

[old.Jeriraa]

Reported CoC violation, got response the same day...

Question Reference #xxxxxx-xxxxxx
Subject: *************
Category: Mentions legal
Policy, code of conduct
Submitted: 07/17/2003 02:43 PM
Last Updated: 07/18/2003 11:42 AM
Status: Updated

Customer (****** *******) 07/17/2003 02:43 PM
Server: Prywden
Realm: Midgard
Name: ***

<despcription of the incident>


And thats the answer:


Response (CS) 07/17/2003 06:09 PM
Hello,

You have a technical problem or concerning the game? The Customer Service, where you have written, answers to the subscription and account questions, especially.
Could you please use the "FAQ" to report your problem ? Thanks, in advance.

Sincerely Yours,
------------------------------------
Dark Age of Camelot Customer Support

 

[cHodAX]

After my recent problems I would say they are absolutly useless.

 

[Cami]

had the same problem with mucking trough the ick quest with my 50 rm, i never recieved any larva's which im supposed to feed some spiders in veldon.... 3 weeks (maybe more?) later the quest was deleted, never thought of trying again tho since my account ran out

 

[vestax]

Well the subs pages were down for 7 days, that alone says a lot for GoA

 

[mid.Bashir]

Originally posted by Cami
had the same problem with mucking trough the ick quest with my 50 rm, i never recieved any larva's which im supposed to feed some spiders in veldon.... 3 weeks (maybe more?) later the quest was deleted, never thought of trying again tho since my account ran out

same, but i didnt receive the silk to give...

deleted quest as well, could start the running all over again...

same for some SI quest The Morvalt Chrystal...

I think they like us running around like that...

 

[taobitzz]

I am on week 6 waiting for them to reply about my broken quest. Got the exact same standard reply you did, about wheter I still had the problem. Making another thread hasnt helped ,no reply to it either