was about to right now this, as on my hero its greyed out and on my BB it wasnt (had changed both) must have spoken to them by mistakeRequiel said:You can change the appearance of a character as many times as you want until you first log in with it. After that it's set and the 'customise' button will be greyed out. Once that happens, you need to talk to a special NPC to be able to customise your character again. The NPC will be near the obelisk in your realm's Catacombs city and will be called '...... the Magical'. Once you've spoken to him, you can log out and change your appearance again.