Virgin Media

Bob007

Prince Among Men
Joined
Dec 22, 2003
Messages
585
Got this today.

Virgen Media E-Mail said:
Hello,

From 1st July, our broadband helpline number is changing and from then on it'll cost 25p per minute to call from a Virgin home phone, plus 10p to connect. Mobiles and other networks may vary. The new number is 0906 212 1111.

Over and above this, we want to make it quicker and easier for you to find the information you need. So when you need help, here's what to do:

Step 1

If you're having trouble with your broadband service, for example if it's running slower than it should be, or you're having trouble seeing certain pages, the first thing to do is switch off your computer and modem, then restart it again. This may repair any basic faults right away and get you back up and running quickly.

Step 2

If that didn't work, the next thing to do is call our service status line on 0800 561 0061 to find out if there's a problem in your area. It's absolutely free. Or if you still have access to the internet, you can visit our help site. It's at Help - Virgin Media

If you have questions about things like how to set up your email account or how to sort out your internet security, you'll find the answers online too.

Step 3

If you can't find what you're looking for online, or you can't look online, then you can call our new broadband helpline.

We have over 200 Virgin Broadband experts ready to help if you're having issues with your Virgin Broadband modem or service. So they can help you faster, you'll need to have your account details to hand and be at your computer.

If you have a question about equipment that hasn't been supplied by Virgin Media, like your computer or your Blackberry, then you'll need to get in touch with your manufacturer or you can call the PC helpline on 0906 991 0001. It costs £1 a minute plus 10p to connect. Mobiles and other networks may vary.

We hope that helps and that you continue to enjoy the same great service!




The Virgin Media team




Virgin Media is the new name for NTL, Telewest and Virgin.net.

For more information about us, or to view our privacy policy, please visit the links below:

Privacy - The legal stuff
[FONT=&quot]About Us - About us - Virgin Media

hehe now you have to pay to get through to someone who still don't have a clue. After nearly 10 years as a Nynex, NTL, Virgin Media customer, Think its almost time to move on :)
[/FONT]
 

Deebs

Chief Arsewipe
Staff member
Moderator
FH Subscriber
Joined
Dec 11, 1997
Messages
9,076,920
Fuck me, PC helpline costs 1 quid a minute to talk to a chump. No thanks.
 

FozzySon

Can't get enough of FH
Joined
Jan 11, 2004
Messages
164
Another reason to avoid these Cnuts like the plague.
Thank fuck we didn't move to them when we were ISP hunting.
 

Skyler

Fledgling Freddie
Joined
Dec 23, 2003
Messages
688
You have to remember that the PC line is only there because their support lines are clogged up by idiots asking all sorts of silly questions about their computers, which prevents the customers with real internet related issues from getting through as quickly as they would like.

So they raise the prices of their main line to fund more operators, and they make a PC line to profit from the numpties who clog their internet support lines with silly questions.

Not totally a reason to leave them imo, there are other criteria that should really make that decision for you :)
 
G

Guest

Guest
its only 25p a minute to call them if you have your phone line with them. Theres a free service status number, so if the services isnt fubar then you most liklely know its your connection/pc that are fucked.......


most people have mates that fix their IT stuff if it isnt the isp thats the problem, im staying with virgin media, 20 meg line that 99.9% of the time i get at least 2000k rate on. Plus the V+ system is free for your PVR joyness (sky hd costs £299)
 

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