O
old.Jable
Guest
Let's take a reality check.
First off RightAboutNow:
Let's say they had proper customer support. half of the mails they receive would never be sent, as the customers would be able to communicate with real people (either in game or via telephone) and sort out half the silly little problems before they even opened outlook. this would leave their massive customer support team to answer all the remaining mails (while maybe learning some more english too because they seem to think that "you billed me altho i cancelled, give me back my money" actually means "please bill me again 6 days after you just billed me without authorisation?".
Server problems:
No system is 100% safe, so it would make sense to have some sort of contingency plan in the case of a hack occuring. some backups would be helpful for a start (maybe an up to date copy of which accounts are open, and which are cancelled so they don't have to guess) and maybe some staff on the weekends so that any problems over the weekend can be sorted out there and then, rather than closing down systems in case they get hacked, because theres no one in the office.
Subpage problems:
Other games don't have account page problems on anywhere near the scale of GOA. i have been playing Anarchy Online recently, Ultima Online before that. each time i have wanted to access my information, it has been there. if it hasn't, its been back up within 20 minutes. if it takes longer, there is a note on an official website stating why it went down and for how long.
GOA have had the server down so much, they can't be arsed to put it on any website. whats funnier is the fanboys who pat them on the head like they would an elderly incontinent relative that managed to shit just his pants, and not the entire bed.
All in all:
GOA are doing a bad job and unlike the rest of the working community they have no one to answer to, so they can get away with murder. you can't expect everything to go smoothly all the time but you can expect there to be communication with the community (rather than the website news, which is more of a PR stunt that actually useful imo), you can expect them to give us good service for our money and you can expect their errors not to affect you financially.
Flame away, at least im not lying here waiting for GOA to take me up the arse.
First off RightAboutNow:
Let's say they had proper customer support. half of the mails they receive would never be sent, as the customers would be able to communicate with real people (either in game or via telephone) and sort out half the silly little problems before they even opened outlook. this would leave their massive customer support team to answer all the remaining mails (while maybe learning some more english too because they seem to think that "you billed me altho i cancelled, give me back my money" actually means "please bill me again 6 days after you just billed me without authorisation?".
Server problems:
No system is 100% safe, so it would make sense to have some sort of contingency plan in the case of a hack occuring. some backups would be helpful for a start (maybe an up to date copy of which accounts are open, and which are cancelled so they don't have to guess) and maybe some staff on the weekends so that any problems over the weekend can be sorted out there and then, rather than closing down systems in case they get hacked, because theres no one in the office.
Subpage problems:
Other games don't have account page problems on anywhere near the scale of GOA. i have been playing Anarchy Online recently, Ultima Online before that. each time i have wanted to access my information, it has been there. if it hasn't, its been back up within 20 minutes. if it takes longer, there is a note on an official website stating why it went down and for how long.
GOA have had the server down so much, they can't be arsed to put it on any website. whats funnier is the fanboys who pat them on the head like they would an elderly incontinent relative that managed to shit just his pants, and not the entire bed.
All in all:
GOA are doing a bad job and unlike the rest of the working community they have no one to answer to, so they can get away with murder. you can't expect everything to go smoothly all the time but you can expect there to be communication with the community (rather than the website news, which is more of a PR stunt that actually useful imo), you can expect them to give us good service for our money and you can expect their errors not to affect you financially.
Flame away, at least im not lying here waiting for GOA to take me up the arse.