[RANT] The whole Goa non delivery

[Gahn]

If people wanna support a slap:
VN Boards - An open letter concerning the issues of EU players

 

[aika]

lol I remember the same thing from daoc, yet nothing was done and GoA was given the license to run WAR

 

[Xandax]

Don't think I have an active account "over there" any more, but if I felt it would help any, I'd sign up in a second. I've send feedback to Mythic as well, but no reply on any of them.

But we know it doesn't do any good. GOA doesn't care. Mythic doesn't care.

Only way to vote is with our money. And frankly - I give Warhammer 1 month subscription. If service isn't improved from GOA, then I'm out of here. I'll not spend 3 years on sub par service once more - despite whether I like the game or not. And I'll not sub directly in the US, cause Mythic doesn't care about us either, so why give them money?

 

[Flimgoblin]

this reminds me of the whines from daoc days where we had patches a month behind and no 24/7 support...

same complaints...

Oh well, I appreciate the within 1 (working) day patching...

Some people just won't be happy until it's Mythic running it in Europe and then they'd find something else to complain about but the chap has some valid concerns: More info on when the hotfixes are actually applied would be good and a realm war page but tbh neither of these are directly impacting my enjoyment of the game so I find it hard to build up any rage there...

Edit: Server transfers - have these helped things on the US servers? people demanded cloning then decided cloning was bad... if they're working/helping then we should get them asap.
Test server - takes two to tango, need both GOA and Mythic to agree to run this one and accept the feedback from it.

 

[Gahn]

Don't think I have an active account "over there" any more, but if I felt it would help any, I'd sign up in a second. I've send feedback to Mythic as well, but no reply on any of them.

But we know it doesn't do any good. GOA doesn't care. Mythic doesn't care.

Only way to vote is with our money. And frankly - I give Warhammer 1 month subscription. If service isn't improved from GOA, then I'm out of here. I'll not spend 3 years on sub par service once more - despite whether I like the game or not. And I'll not sub directly in the US, cause Mythic doesn't care about us either, so why give them money?

I agree, more or less same timeframe i give to Goa (and Mythic) also.
I won't give my money for a sub par service and sure as hell i won't give it to Mythic also if they don't deliver what they promised us (BOTH of em, same level of service).

 

[Gahn]

this reminds me of the whines from daoc days where we had patches a month behind and no 24/7 support...

same complaints...

Oh well, I appreciate the within 1 (working) day patching...

Some people just won't be happy until it's Mythic running it in Europe and then they'd find something else to complain about but the chap has some valid concerns: More info on when the hotfixes are actually applied would be good and a realm war page but tbh neither of these are directly impacting my enjoyment of the game so I find it hard to build up any rage there...

So you are perfectly fine that there's still no Char Transfers in Europe and the 1st BIG balancing patch will slip through without us being able to tell our words about it?
Tbh that's quite frustrating from my pov.

 

[Xandax]

this reminds me of the whines from daoc days where we had patches a month behind and no 24/7 support...

same complaints...

Oh well, I appreciate the within 1 (working) day patching...

Some people just won't be happy until it's Mythic running it in Europe and then they'd find something else to complain about but the chap has some valid concerns: More info on when the hotfixes are actually applied would be good and a realm war page but tbh neither of these are directly impacting my enjoyment of the game so I find it hard to build up any rage there...

But perhaps many more people would be happy with just the same treatment and service as in the US instead of this scaled down version.
So just because "some people just won't be happy", doesn't mean there isn't validity to the complaints when we do receive second rate service.

And yes - there were similar complaints in DAoC times which again just goes to show the attitude of GOA and Mythic, that they can't even bother to fix the problems people have complained about for years.

 

[Flimgoblin]

But perhaps many more people would be happy with just the same treatment and service as in the US instead of this scaled down version.
So just because "some people just won't be happy", doesn't mean there isn't validity to the complaints when we do receive second rate service.

As I said some of the complaints are valid, I just find it hard to get particularly bothered about them...

Maybe I'm too mellow

 

[Tiani]

yea I hate these games that ALWAYS ALWAYS seem to favour US players over the EU players, was same in nearly every game I have played, especially wow and LoTRo

They always get all the info, all the direct discussion with the dev's, special test servers and content first sometimes weeks before the EU.

Being second class stinks.

 

[Flimgoblin]

So you are perfectly fine that there's still no Char Transfers in Europe and the 1st BIG balancing patch will slip through without us being able to tell our words about it?
Tbh that's quite frustrating from my pov.

Edited my post about the other two issues (while you were quoting).

 

[Gahn]

Edited my post about the other two issues (while you were quoting).

Erm, seems the Fr Community Manager got different ideas about it:

Warhammer Forums - View Single Post - WAR Europe Updates

I went to look for posts by Julien Crevits, the French Community Manager for WAR, on the French WAR forums. I remember him from Guild Wars where he did excellent work as the rep for the French Community. I translated what I found so far:

Character transfers
http://forums.jeuxonline.info/showth...1#post17311601

Quote:
Originally Posted by Julien Crevits
Character transfers will be available, and it is one of our highest priorities at the moment. Our account management system being different from Mythic’s, an adaptation and additional tests are necessary, but they should be available before the year’s end .


EU test server
http://forums.jeuxonline.info/showth...2#post17311142

Quote:
Originally Posted by Julien Crevits
No decision at this level has been taken yet. If we do set up one it will certainly not be in place before version 1.0.5 of the game. As soon as I have more news I’ll share them with you.

 

[Xandax]

As I said some of the complaints are valid, I just find it hard to get particularly bothered about them...

Maybe I'm too mellow

Maybe indeed.
It might not be a lot of money, but it is money nevertheless, and I lived with the lousy service in DAoC because the game was great and MMOs were "new and fresh". Now - heck, I'd rather go back to WoW and play WotLK instead of paying GOA for lousy service. (*shudder*, not really, then I'll just find something else to waste my free time on)

I like the game which is why I'm giving it a month to see if changes are coming service-wise.
I doubt it, cause they haven't changed much since DAoC .... but, well - could be if they start loosing a lot of customers due to WoW expansion.
Even Mythic shouldn't be able to keep ignoring this customer base.

 

[Xandax]

<snip>
Character transfers
http://forums.jeuxonline.info/showth...1#post17311601

Quote:
Originally Posted by Julien Crevits
Character transfers will be available, and it is one of our highest priorities at the moment. Our account management system being different from Mythic’s, an adaptation and additional tests are necessary, but they should be available before the year’s end .


EU test server
http://forums.jeuxonline.info/showth...2#post17311142

Quote:
Originally Posted by Julien Crevits
No decision at this level has been taken yet. If we do set up one it will certainly not be in place before version 1.0.5 of the game. As soon as I have more news I’ll share them with you.

I'm almost speechless

 

[GReaper]

They need to fix these issues quickly before more things come up. Since the first week we've known that the service hasn't been quite the same, with the following problems:


- Slow support, if you've got an immediate ingame problem which isn't "I'm stuck" then give up - you'll probably get a reply from support during the middle of the night by email.

- Flash site which barely works. Hardly any EU customers like the site, yet GOA shoves this down our throats as much as possible. I can't access the account management in Firefox - it doesn't work.

- Lack of Realm WAR pages on the site. They've let this issue go on and on, instead of giving us an expected date it's now become a joke.

- Certain patches/hotfixes taking a bit too long to implement. Sometimes it takes a couple of days for GOA to put hotfixes into action, which is a bit annoying. This can be a major problem near the end of the week because GOA doesn't do any game patches over the weekend. If Mythic do any hotfixes on Friday then we won't receive them until the start of the next week - highly annoying.

- No character transfers - a fairly recent issue, I could understand them waiting a bit to see how things worked out, however it looks like yet another problem due to the web team being useless.

- No test server. Another very recent issue added to the list, probably partially Mythic's fault for not coordinating, but also another web problem as you need to copy characters over.



It would be too bad if these issues were being fixed at a rate we could see, however the new problems seem to be appearing before any are being sorted. I'd guess that Mythic are partially to blame, they've probably rushed through character transfers and the test server without coordinating with GOA.

The longer these issues stay, the more the playerbase will become annoyed with the differences in service. If more issues come on the list then players will continue to become despondent with GOA's service.

 

[Muylaetrix]

does all this whining never get dull ?


waaaaagh, i want it all, i want it now, i want it fed to me with a golden spoon or i`m gone cry bloody murder...

pfff



i don`t feel like a second rate customer.
i don`t mind patches beeing a few days late at max. it would prefer them waiting a few days longer some of the time so that we don`t get a buggy patch that needs bugfixing and hotpatches.
i played daoc for 6 year and a bit... what`s a few weeks in an mmo ? not much to me.
buggy website ? i don`t notice it, seems to work for me.
server status pages ? it would be nice to boost my epeen a bit i guess but it seems not important to me.

to all the people who are whining about GOA over war and have been whining at goa over DOAC... sorry you made a bad choise, you should have gotten an US subscription for WAR. at least then we would be rid of all that whining.

 

[Xandax]

Yes, it is getting "dull" (because it seems to be pointless) and that is why people take their money and leave you with half-empty servers.

And it has nothing to do with "wanting it all and wanting it now". But more with wanting the things they promised months ago, these months later.

 

[Tiani]

so I guess in your opinion its too much to ask for the same level of service that they get in the states, I ask you if you bought a TV in the UK but was told only US customers get a full 2 years warranty and you get 0 on the same set, at the same price, I think you would be a little pissed and ask why?

 

[aika]

and the US version of the TV has a built in DVD player and fully customisable display and sound options, while the EU you can only adjust the sound volume and brightness.

 

[Tiani]

and the US version of the TV has a built in DVD player and fully customisable display and sound options, while the EU you can only adjust the sound volume and brightness.

Yea thats more like the current situation ;P also your TV is supported by TVUK Limited (a 3 man band company running from a 486 Comp and 2 phone lines) while the US one is supported by Sony

 

[Calaen]

well considering shit costs way less over in the states and we generally always pay more than they do for stuff I'd say get over it

 

[Ezeine]

As I said some of the complaints are valid, I just find it hard to get particularly bothered about them...

Maybe I'm too mellow

Patches come quickly and that's all I care about.

 

[Tallen]

I swear to god if this game was 100% perfect some people would still find a way to complain about that

 

[Downanael]

yea I hate these games that ALWAYS ALWAYS seem to favour US players over the EU players, was same in nearly every game I have played, especially wow

What was bad with WoW? I always got pretty fast answers from CS,patches were not much late and they are using excatly same website on both US & EU

 

[Kami]

It wouldn't be any better with Mythic in control, at least we get some warning of patches etc. GOA need to sort their website but I'm genuinely happy with the service so far and response I've had from any tickets raised.

Not a fanboy of GOA by any means, but just saying Mythic aren't amazing, both companies are on a par with each other in terms of in game support. I'm quite glad GOA haven't started merging servers yet, they should leave it until after christmas with the new character transfers in place and see where the population goes, then boost that server with additional hardware before closing empty/near empty ones.

 

[Xandax]

I swear to god if this game was 100% perfect some people would still find a way to complain about that

Which doesn't mean people shouldn't complain when it isn't 100% perfect (or near that) either.

Complains can be legit even though you dislike them.

 

[gordro]

You all forgetting that the very basic support is missing in the EU.


Simple stuff, like I cancelled a quest, now I can't retake it. Please reset this for me.

Is ignored!!


Forget the bloody test servers, character copys and DVD players. How come GOA can't fix the simple stuff?

They won't even enter a dialouge with you, claming its being "investigated. And if necessary, they will escalate to their Quality Assurance Department"

How come their CRS's are not able to fulfill this very basic function? lets ignore the fact that their is no Quality Assurance Department. If their was then someone would have sorted my problems.



GOA can't do the basics. This isnt whining, this is stating a very sad truth, that a company set up with the aim of servicing a million or so accounts either do not have the staff numbers or knowledge of the game to do the job.

 

[Tiani]

What was bad with WoW? I always got pretty fast answers from CS,patches were not much late and they are using excatly same website on both US & EU

well for a start the class rep's were always active on the US forums but hardly posted anything on the EU forums, they got the real forums first, test server first, they got all the patchnotes and discussion with the developers first, they had patches weeks before we got them, hell they have completed half the new content before we even got it on EU servers.

 

[Tallen]

Which doesn't mean people shouldn't complain when it isn't 100% perfect (or near that) either.

Complains can be legit even though you dislike them.

Don't try and put words in my mouth

 

[MYstIC G]

yea I hate these games that ALWAYS ALWAYS seem to favour US players over the EU players

So start up an EU based game development company and do better and get your own back by launching in EU first?

Alternatively, decide that you have better things to do with your time than worry about when a game launches where? You only have one life after all.

 

[Xandax]

Don't try and put words in my mouth

I didn't. There is a thing called context and your post falls into such, and more then indicated that people should stop complaining.
Either that or it was off-topic.