Oh. My. God.
I order an external firewire 300gb maxtor hd and a dsl504 modem/router from scan over christmas at some point. They were shut for 2 weeks over christmas so I wasn't surprised to have no reply or confirmation until last Friday. I realised on Saturday afternoon that I'd forgotten to order a firewire card so I sent them an email asking if it would be at all possible to add the card to the order.
I received a nice reply from Bob (an office monkey at scan, I presume) on Tuesday, saying that the firewire card was currently out of stock and did they want me to hold the order until the card became available. No, said I, please continue with the original order and forget I said anything about the firewire card. OK, I thought, I'll just run into town and get one at Jessops or somewhere.
I then receive an email about 30 minutes later saying, and I [quote]:
Now, anyone that's ordered from scan before will know that they send out 4 emails during the course of the order: #1 for confirmation, #2 for "we have your money suck0r!!", #3 for them picking the order and #4 for the dispatch confirmation. I received the first and second emails on the day of the confusion with the hard drive, and I didn't receive any emails after that. So I stupidly assumed that everything is fine and I'd get my hd and modem as soon as i received the 3rd and 4th emails.
I get back from work yesterday to see a little yellow card on the doormat from Initial City Link, telling me they tried to deliver earlier blah blah BLAH. I think "fuck" because it means a trek 10 miles out of town to pick it up from their depot. I go back to work for the night and set about staying awake to receive the order from city link today.
Sitting here, waiting for my shiny new modem and router to arrive, I have a sudden thought. So I ring scan:
"Does the hard drive come with a firewire cable?" I enquire feably. The lady (don't be Carrie, for your own good don't be Carrie) asks me for my order number (why? "Do you ship this model with a cable?" seems like a pretty straight forward question) and puts me on hold so she can find out. Some shatty musac and a couple of squealing modem tones later, the lady comes back and says "What hard drive? The only item on the order is a D-Link DSL504 modem/router."
Me: "There was some confusion a couple of days ago with a firewire card, but I was led to believe that the original order would be sent out." A slight lie, seeing as they never fuckin replied. "What am I supposed to do now, just order another one?"
Lady: "Yes... *silence*"
Me: "*silence*"
Lady: "*silence*"
Me: "Right." *hang up"
I haven't been that pissed off in a VERY long time (I'm thinking 10 years ago when my brother threw my fantastic lego creation against a wall). So after I hung up the phone I started writing this. I'm about to write scan a heated email and see how much they apologise. I never asked them to take the hard drive off the order in the first place, so it's their fuckup that it's not included with the order. It's that simple, isn't it..?
And to top it off, they haven't even processed my switch refund yet so I can't even fucking buy another one until payday.
I'm so annoyed! The phone call was about an hour ago and I'm still shaking with rage. I know my rage is amplified by the fact that I'm tired from working 17 hours yesterday and not really sleeping yet, but still...
I'm sorry for the excessive rant, I just sat down and this came out. Maybe I need a column about getting pissed off with asshat online retailers.
Bye then.
I order an external firewire 300gb maxtor hd and a dsl504 modem/router from scan over christmas at some point. They were shut for 2 weeks over christmas so I wasn't surprised to have no reply or confirmation until last Friday. I realised on Saturday afternoon that I'd forgotten to order a firewire card so I sent them an email asking if it would be at all possible to add the card to the order.
I received a nice reply from Bob (an office monkey at scan, I presume) on Tuesday, saying that the firewire card was currently out of stock and did they want me to hold the order until the card became available. No, said I, please continue with the original order and forget I said anything about the firewire card. OK, I thought, I'll just run into town and get one at Jessops or somewhere.
I then receive an email about 30 minutes later saying, and I [quote]:
"No!" I screamed. "What's going on?!" I screamed. So I replied again, telling them politely to stop being silly and just proceed with the original order as requested. No reply.
Now, anyone that's ordered from scan before will know that they send out 4 emails during the course of the order: #1 for confirmation, #2 for "we have your money suck0r!!", #3 for them picking the order and #4 for the dispatch confirmation. I received the first and second emails on the day of the confusion with the hard drive, and I didn't receive any emails after that. So I stupidly assumed that everything is fine and I'd get my hd and modem as soon as i received the 3rd and 4th emails.
I get back from work yesterday to see a little yellow card on the doormat from Initial City Link, telling me they tried to deliver earlier blah blah BLAH. I think "fuck" because it means a trek 10 miles out of town to pick it up from their depot. I go back to work for the night and set about staying awake to receive the order from city link today.
Sitting here, waiting for my shiny new modem and router to arrive, I have a sudden thought. So I ring scan:
"Does the hard drive come with a firewire cable?" I enquire feably. The lady (don't be Carrie, for your own good don't be Carrie) asks me for my order number (why? "Do you ship this model with a cable?" seems like a pretty straight forward question) and puts me on hold so she can find out. Some shatty musac and a couple of squealing modem tones later, the lady comes back and says "What hard drive? The only item on the order is a D-Link DSL504 modem/router."
Me: "There was some confusion a couple of days ago with a firewire card, but I was led to believe that the original order would be sent out." A slight lie, seeing as they never fuckin replied. "What am I supposed to do now, just order another one?"
Lady: "Yes... *silence*"
Me: "*silence*"
Lady: "*silence*"
Me: "Right." *hang up"
I haven't been that pissed off in a VERY long time (I'm thinking 10 years ago when my brother threw my fantastic lego creation against a wall). So after I hung up the phone I started writing this. I'm about to write scan a heated email and see how much they apologise. I never asked them to take the hard drive off the order in the first place, so it's their fuckup that it's not included with the order. It's that simple, isn't it..?
And to top it off, they haven't even processed my switch refund yet so I can't even fucking buy another one until payday.
I'm so annoyed! The phone call was about an hour ago and I'm still shaking with rage. I know my rage is amplified by the fact that I'm tired from working 17 hours yesterday and not really sleeping yet, but still...
I'm sorry for the excessive rant, I just sat down and this came out. Maybe I need a column about getting pissed off with asshat online retailers.
Bye then.
