Hiya, some may remember me from before, I ran the daoc-moviesite http://baf.mine.nu and played mid/prydwen and hib/excalibur since beta. I had planned to not come back in any form to this game, but something has made me wonder if it's even possible to quit or get any refund for stolen money from such companies as this one.
To get some background you have to read the Rightnow info where it all began.
It begins from the bottom and up, included is accountinfo on how it looked before this began and how it looks now, "Status: Closed" hasn't changed which I guess is good (?) but nonetheless there's an extended month given to me.
Like any other time when you renew your subscription there's a mail from GOA that explains that your account is renewed and you have been billed accordingly, this time my bankaccount was simply deducted 12 Euros and nothing more was said, account still closed, no subscription and after asking what was going on I was given a free month because of a technical error and when I asked if I could get reimbursed they explained they don't reimburse customers unless there's been a technical error . Crystal clear, huh? The entire Mensasociety of France is apparently employed by this company.
I also tried getting in touch with a GM but same silenttreatment as from Rightnow.
So why take it to this board then, you might ask. Well, I'd like to see if anyone else has had this problem and if I can get out of this "Blood in, Blood out"-situation without expecting my bankaccount to be continously deducted for something I didn't buy or if the only solution is to contact the authorities. Sure, 12 Euro is nothing, it's really not about that even tho the money could have gone to other things, it's the privacy and principal of the thing. Is this company so moneyhungry and deaf to it's customers (this one a faithful one since day 1) that they're ready to screw over people whenever they can?
Regards,
sauna
To get some background you have to read the Rightnow info where it all began.
It begins from the bottom and up, included is accountinfo on how it looked before this began and how it looks now, "Status: Closed" hasn't changed which I guess is good (?) but nonetheless there's an extended month given to me.
Like any other time when you renew your subscription there's a mail from GOA that explains that your account is renewed and you have been billed accordingly, this time my bankaccount was simply deducted 12 Euros and nothing more was said, account still closed, no subscription and after asking what was going on I was given a free month because of a technical error and when I asked if I could get reimbursed they explained they don't reimburse customers unless there's been a technical error . Crystal clear, huh? The entire Mensasociety of France is apparently employed by this company.
I also tried getting in touch with a GM but same silenttreatment as from Rightnow.
So why take it to this board then, you might ask. Well, I'd like to see if anyone else has had this problem and if I can get out of this "Blood in, Blood out"-situation without expecting my bankaccount to be continously deducted for something I didn't buy or if the only solution is to contact the authorities. Sure, 12 Euro is nothing, it's really not about that even tho the money could have gone to other things, it's the privacy and principal of the thing. Is this company so moneyhungry and deaf to it's customers (this one a faithful one since day 1) that they're ready to screw over people whenever they can?
Regards,
sauna