Help Remote access

[Sydrik]

So my old dear lives about 40 miles away and while she isnt a complete computer moron she does ring about once a week for me to do something... flash player upgrade, help opening a file blah blah.

Explaining what is on her screen leaves me wanting to rip my toenails off and drip vinegar into the wound.

What is the easiest remote desktop thingy I can get for myself/her so I can just log in and do it for her.

Both running xp.

Please help, I'm running out of toenails and vinegar.

Much Love
Teh Syd..

 

[caLLous]

https://secure.logmein.com/products/free/

She installs something at her end and starts it and you just log into the website and add her computer and then you can log into it and take control.

 

[soze]

TeamViewer for me. Quick support at her end does not even need an install it just opens with an ID and password. Or you can install the Host which starts with windows so you can just log on when you like. Another reason I like it is the app you use to control can also run as a portable app with no install.

 

[ECA]

+1 on teamviewer.

 

[caLLous]

Probably +1 on teamviewer, I've heard reliably good things about it but have always had logmein set up so never tried it.

 

[old.Osy]

TeamViewer >> Logmein.

Logmein is mostly for personal computer, not remote support.

 

[Ch3tan]

teamviewer

 

[Vae]

I fifth Teamviewer as we use it at work to support about 200 shops worldwide.

Just install the host version on your mothers computer and it will run each time windows loads and you can log in at will without her having to do anything.

If she's unhappy giving you access anytime then just leave the quick support one on the desktop for her to run when she calls you to give you the user ID and password.

 

[Sydrik]

Cheers guys. Went with teamviewer, nice and simple to set up and can now remote access the 'rents pc.

That should save a lot of nail pulling...