It's weird how they're not being helpful at all. It's Tsohost (used to be Vidahost) so not exactly a small outfit. I signed up in (I think) 2008 to a hosting package and have been grandfathered onto other packages at least twice but this issue is only this year. My internet was properly unreliable for the first 10 or so years since I signed up and it never complained. Now, it connects but refuses to list directories if I have a new IP until I've had it whitelisted. They've enabled SSH for my account so maybe I can talk them into letting me connect via SFTP.The bigger problem is them still using FTP which is probably why they are being so anal about who can access it.