Polite Petition to Goa for Improvement in Service

[Esselinithia]

Satelite broadband access uses very different technolgy than comsats that route real phone traffic, etc. go and spend a day near the nice stations, they relay a lot of phone lines to satelites, etc. a lot of satelite communication based technologies (Inmarsat phones, GPS, TV for commercial and well know examples) work well. Many ISPs here uses microwave links. If you tink the broadcast data for your digital satelite channel won't get to the satelite or won't get to most subscriber if there is some slight cloud then you either very lame or a paid liar. And a woman who sells her mouth isn't better than one who sells her body.

 

[Esselinithia]

One more thing to add, about the harsh judgement, I think many people can have oppinion, and can decide what they can present as fact. Most poeple know, even if they choose a different phone company, they tend to use lines provided by the national telco, and see no choice. I think GOA GMs are entitled to say their concerns about alternatives, and I think for an FT owned firm the alternatives are limited by ownership. And as GMs, who have their jobs announced, they have well know reasons to protect FT interests. Many GMs do laughable things, but most support persons do it, and you know it is their job and accept it. Your problem won't be about persons but about the corporate policy they have to follow. I doubt if any GM has any say in that.

Imagine a GOA GM who is mostly a community person, without any IT degree communicating a group with both 12 years old kids and IT specialists who have similar problems, and have a corporate policy that isn't the best but the GM has to defend it, since he should believe in the service, and he should make you believe in it, posting that FT owns opentransit and goa and they have wanadoo in their addy at the goa.com site meant the whole company look bad, and they have to defend it, and they don't have to think about alternatives. They don't want to get into a battle where you say: Cable TV companies have their backbones, and they route net traffic on it. Because their bosses expect them to prove only FT is the alternative, and you expect them to be look for alternatives. Not a position a community person likes.

His job is to be friendly and helpfull, yet he is tired of this problem and it looks endless. Routing, distribution, etc. all far beyound the capabilities of a GM yet all shit lands on him, and nothing that would help him or make him happy. This is why I said, even if LD problem isn't that often for me now, I will check and investigate routing data to help. As I said it is acceptable.

What is very different if someone jumps on people who have problems instead of helping, and many of her posts are false. Why? First: I think a community is here because it is the essence of the game and we can help each other. Do you want a community that just jumps on the people who have problems and noone helps each other? Secound: DaOC doesn't sell as good in EU as it should, so there are problems, if we denny their existence, it won't solve them. If we identify problems that can be solved and find ways to solve them and report on rightnow, then we can help the game grow. Third: Nothing helps the game better than honest oppinions, people don't like if you denny the existence of problems, but they love to see that you care to solve them. GOA.COM isn't a publisher, and most of the people have experience in other areas, and they need to learn and adapt.

About OpenTransit: Don't get me wrong, I don't think GOA should swith since it would be expensive and pointless, I have yet to see any ISP without problems, and changing a devil you know for an unknown one isn't the best choice to say the least. And goa has better chances to infulence FT than to influence spiritlink.

The question is: Where they made mistakes? Where they have chances to correct them? Where they can work on the game. Denying alternatives and lieing will be the first thing your competitors will use as proof against your service. Truth: There are many routers, lines, etc in france that doesn't touch any of the problematic routers (say Spiritlink has french nodes), but GOA has no real alternatives. So even if you know a real good one stop looking, since FT will use FT infrastructure.

Your alternatives are to have servers (or proxies) in different part of FT network and hope for better routing since it doesn't hurt FT interests.

My other point the same person replied to was simple. There are many cases, when even if you can prove what you made you lose something is related to a bug, with screenshots, logs, etc. and even if their server side logs, prior rightnow reports, etc support you, they cannot help you, since it is beyound their powers to do so.

I know such stories and know my such problem, and know why they cannot help. I know that some people ask, if they cannot log in at all with SI client due to bug, will they get free days. I also add: What happens if they lose things with this inactivity. Being offline for a day is bad, being offline on the day when there is the only ML4 raid in month is worse, can GOA compensate for problems? Yes many people have various problems with SI client, some of them cannot log in. But what about users who have TOA yet they aren't at home and the computer they can use now can only support SI, they paid more are they less important? Should GOA give many free days, protect interests, etc for people who claim this affect them? Can they do it without people abusing it?

GOA.COM needs a solid policy for it. No need to jump on people by starting to trow insults on first communication because they see problems and try to fix them instead of denying them. If you deny problems and you lie to support your oppinion, and hurt people you hurt the game at all. You either don't see it clearly, or you have personal interests that hurt the game, hurt the community, and make you be offensive liar who hurt the game and hurt majority of players. In that case it doesn't matter who pays you, if it is FT, BT or maybe Blizzard who laughs how GOA will look bad for you, you sold yourself and your good name, and more.

I doubt if anyone here haven't heard about digital broadcats with satelites, yes the equipment is too expensive for home use, but it can be cheaper than an international leased line if you have to build it yourself.

If you try others look bad or stupid yet anyone catch you on your lies, you make a bad name for yourself, and people might say, it isn't a series of unbeliveable mistakes but you sold more than your soul. They can also say you shouldn't be truested, etc. And this time it isn't about corporare policy, but it is a reputation you earn for yourself.

Yes, the petition isn't good, there are many more real problems than the ones voiced here. Yet no point saying not possible to have phone support for MMORPG since some people might open the manual for another game and post the phone number for it. If people lie in defense of a service and get caught that sheds VERY Bad light on both the people involved and on the service.

Think the GMs are fed up, by me pointing to the main GOA site (and they say goa still exists but they are now owned by FT so they should have a site for this company and brand, wonder what the site is if not goa.com), pointing to ownership, pointing to support numbers, pointing out problems with recommending french stores, etc. they can say what the company wants them to say, till the truth gets out.

Most GMs cannot solve these problems, but can make you happy and ignore them, pointing them out can make their work harder. Accepting these problems and fixing them, can make most people forget about them, yet others fix it.

DaOC doesn't get distributed in many places? Write a review about NF and post it many places, when the people with game stores notice it, they will try to order it and will get nice DaOC packs with everything, including NF. You can also list stores that sell daoc and ship to your place, and also can list which cards they accept. Also GOA staff can do the later. But if you don't try to fix it it won't get fixed.

 

[Xalin]

Yoda thinks assume much you do.

 

[Flimgoblin]

on the "just change providers" - if you're trying to deliver a package to someone and the courier company sucks you can change courier company.

If the entirety of the country turns into a muddy swamp with terrible storms stopping any flights then you can't do an awful lot. That's more akin to opentransit problems.

Plot your pings, it's fun, and a bzillion times more effective than ranting here about how you have a right to act like a spoiled brat (though kudos to vasconcelos for at least doing the ping plotting as well as the ranting )

 

[[GOA]Erivoss]

Think the GMs are fed up, by me pointing to the main GOA site (and they say goa still exists but they are now owned by FT so they should have a site for this company and brand, wonder what the site is if not goa.com), pointing to ownership, pointing to support numbers, pointing out problems with recommending french stores, etc. they can say what the company wants them to say, till the truth gets out.

LOL www.goa.com is NOT the "main" goa site, at least not the branch which deals with DAoC (and DAoC is goa's main activity). Once upon a time (before DAoC) this used to be our page, now it isn't.

The "main" goa website is: http://camelot-europe.goa.com/ and the community website is: http://daoc.goa.com/

The www.goa.com is an old and out of date page that will eventually get changed but tbh we're a little busy with fixing 1.70, preparing the next version (no won't tell you what & when it is) and working on a thousand other problems (like OT for example).

One thing you are right on though: we are fed up and I for one won't be replying to this thread anymore. Next time please try and research how things work in FRANCE before you start telling us what to do.. mkay?

 

[old.Whoodoo]

One thing you are right on though: we are fed up and I for one won't be replying to this thread anymore. Next time please try and research how things work in FRANCE before you start telling us what to do.. mkay?

OMGWTFPWND!

Yoda thinks assume much you do.

It gets better

Yes, as the saying goes, assumption is the mother of all fuck ups and makes an ass of u and me!

Time to close this one before he re-writes war and peace DAoC style?

 

[Thorwyn]

 

[Esselinithia]

This means: Goa. as a brand isn't used for game channel for FT anymore, and while daoc is the main activity all other activities of goa.com stopped, so the "at least not the branch which deals with DAoC (and DAoC is goa's main activity). " is the only activity or other branches have no defense? Also your claim here that the site is pre-daoc stuff and so outdated conflicts with the fact that the site claims experience gathered with daoc, EU laws governing both phone networks, etc can be checked as well.

 

[IainC]

This means: Goa. as a brand isn't used for game channel for FT anymore, and while daoc is the main activity all other activities of goa.com stopped, so the "at least not the branch which deals with DAoC (and DAoC is goa's main activity). " is the only activity or other branches have no defense? Also your claim here that the site is pre-daoc stuff and so outdated conflicts with the fact that the site claims experience gathered with daoc, EU laws governing both phone networks, etc can be checked as well.

There is no conspiracy honestly!
This is the potted history for those who care:
Goa was originally a games channel for Wanadoo (which is an ISP and a portal service just like MSN, AOL ro whatever). Wanadoo was partly owned by FT. FT also happens to also own OT which is the owner of all the internet backbone and infrastructure kit in France.
Recently (this year), FT bought out the remainder of Wanadoo and split Goa off as a separate entity. This means we are no longer a subsidiary of Wanadoo but a subsidiary of FT.
The old website which you seem fixated by is an out-of-date site from a couple of years ago (after the launch of DAoC but well before the FT buyout). The new official Goa site is the one that Erivoss has already pointed out and is also linked from my sig.
For the record, neither myself nor the other GMs feel the need to defend OT particularly. They are a separate company who happen to be part of the same gigantic group as Goa. There is no 'brand loyalty' at work here, the issue is simply one of choice - or lack of it. We can change providers if we so wished, we could sign up with AOL dialup if we wanted to, however our network traffic would still be routed through OT hubs no matter who our service contract was with because OT are the only internet infrastructure providers in France.

 

[Marc]

lol@this thread.

I feel sorry for the GOA GMs, having to put up with all these whiny little kiddies. Go ask your parents what "its out of our hands. Its a problem with OT" means.

 

[Svartmetall]

lol

 

[Weylander]

They won't change a thing. Goa(gis ya cash and fuck off)management couldn't give a hoot as long as the cash is comin in from you and your BBS, if it does change someone will find something to complain about anyway.

 

[Kaireem]

you also have to consider theres alot more players who dont read FH and are perfectly happy with the game

population that read FH is perhaps: 25%
population of FH unhappy with GOA support: 50%
total population unhappy with goa: 12.5%

that makes you the wee minority, like the old saying goes, you can please all of the people some of the time, and some of the people all of the time but you cant please all of the people all of the time

so lets say there's 10.000 daoc players, so that would make 2.500 people that read FH if we go by your numbers, so still going by your numbers that would make a stunning 1.250 people unhappy with goa support.
I wouldn't call 1250 people a minority...

 

[Flimgoblin]

They won't change a thing. Goa(gis ya cash and fuck off)management couldn't give a hoot as long as the cash is comin in from you and your BBS, if it does change someone will find something to complain about anyway.

have you read anything in this thread?

 

[Esselinithia]

From what I see in traceroute data, there are spiritlink routers in france, probably having a contract with spiritlink and using their infrastructure would be hard, since they have international lines. Many international lines (say overseas links) are owned by companies very different from OT, and they have their own network infrastructure. But probably it would very expensive to get a dedicated line from them, and if you seen the mtr data I gathered, their own french nodes (different from OT nodes) have some lag problems as well. Checked many ISPs with transatlantic lines, etc. and such infrastructure and their network map shows they have routers and network in france, yet probably their services aren't the best for a company like goa (too expensive, and would result in problems with bandwidth utilization, etc). But saying they aren't here when both traceroute maps, many such providers own infrastructure maps, etc says otherwise isn't the best.

 

[Esselinithia]

have you read anything in this thread?

He probably have, anyone who who reads the topic sees: Customer support for other MMORPGs and other games, proven, checking a few tracroute data to see which international backbon e providers have presence in france is easy. After any such check, lies, etc. seen from GOA and friends... Their nice explanation about no wireless digital links are reliable proven wrong. If they verify a few facts and see a few lies, they can question where the main goa site is, which isn't for daoc branch only, even if it is their main product... After a point many will say, they won't change a thing, and change to another MMO game.

 

[Elewyth]

Xalin > j00 ALL

he makes me laugh, wish he worked for me.. what a fun day it would be!!

 

[Gamah]

He probably have, anyone who who reads the topic sees: Customer support for other MMORPGs and other games, proven, checking a few tracroute data to see which international backbon e providers have presence in france is easy. After any such check, lies, etc. seen from GOA and friends... Their nice explanation about no wireless digital links are reliable proven wrong. If they verify a few facts and see a few lies, they can question where the main goa site is, which isn't for daoc branch only, even if it is their main product... After a point many will say, they won't change a thing, and change to another MMO game.

Why do you continue to argue points you have been proved wrong on..true making on an idiot :touch:

 

[Elewyth]

He probably have, anyone who who reads the topic sees: Customer support for other MMORPGs and other games, proven, checking a few tracroute data to see which international backbon e providers have presence in france is easy. After any such check, lies, etc. seen from GOA and friends... Their nice explanation about no wireless digital links are reliable proven wrong. If they verify a few facts and see a few lies, they can question where the main goa site is, which isn't for daoc branch only, even if it is their main product... After a point many will say, they won't change a thing, and change to another MMO game.

im going to say to you what all the GM's are probably thinking right now (no pun intended!) but arent allowed to say.. shut the fuck up and go complain somewhere else... none of your posts have proven anything but your inability to make a valid point.. you've been proven soo wrong on soo many occaisions but still you post crap.. go away... we dont want to listen to this shit anymore...

 

[old.Whoodoo]

Yoda: "Feel the GOA pwnage!"
Esselinithia: "But master, I want to be GOA too."
Yoda: "Then learn to listen young padawan!"
Esselinithia: "Sorry, I wasnt listening.."
Yoda: "Much whine you have, whine or do not, there is no complaining."
Esselinithia: "Pardon, I had a cotton bud stuck in my ear.."
Yoda: "Sod off you must, much anger in you I feel."
Esselinithia: "Sod off, but I just got here."
Yoda: "Whines lead to anger, anger leads to Freddyshouse, Freddyshouse leads to suffering, suffering leads to long paragraphs.."
Esselinithia: "STFU n00b!"
Yoda: "A GOA you will not become young forumite, seek elsewhere your training!"
Esselinithia: "But master, I need the job!"
Yoda: "Sod off, or feel my wobbly light thing you will hmmm..."
Esselinithia: "But where else will I whine?"
Yoda: "I hear Jabba the Hutt has opening he does."
Esselinithia: "But I cant complete my training till I have whopped GOAs ass on these forums."
Yoda: "Frikken hint you will take, sod off!"









Sorry, bored at work!

 

[Thorwyn]

and change to another MMO game.

Bye... good riddance.
There are enough people around who made a religion out of complaining and who´re bragging with their hemi-semi-demi-tech-knowledge.... just like you.

There is a problem, they are aware of it, they are working on it, that´s all you need to know, kthx.

 

[Tio McShire]

LOL

there is only one thing that makes companies take notice and that is drop in revenue... until this is a problem they will tell their goa employees to say just what people want to hear on boards like this.

people will always moan, wether goa ever get around to getting some decent customer service skills or not.

getting back to the actual point of this thread...
i like the idea of petitions and change and evolution but it is wasted on a service that is your choice to play. and at the end of the day.. they are run by the fucking french

 

[Esselinithia]

Why do you continue to argue points you have been proved wrong on..true making on an idiot :touch:

I think spiritlink backbone routers in france can proven if you check them by IP and whois them, Atari publishes MMORPGs and if I call their support line I find the MMORPG has phone support, they say no reliable satelite based digital links exist, you can check yourself that they DO exist. And spiritlink is just used for the reason it is in some tarceroute data that has some lag. Yes the router of an international backbone provider who has its own router in france is partly responsible for lag for many users. And know what is funny? Their own support adresses the question. From 3 points 3 has very solid proof, 4th only has goa website.

 

[Esselinithia]

There is a problem, they are aware of it, they are working on it, that´s all you need to know, kthx.

I doubt if they work on it. If they would, at problamatic patch day, they would have mirrors quickly when they noticed the problem, etc. they arepointing fingers and trying to show it is a problem for others to solve and forwarding them, and defending themselves with lame excuses.

 

[Esselinithia]

LOL

there is only one thing that makes companies take notice and that is drop in revenue... until this is a problem they will tell their goa employees to say just what people want to hear on boards like this.

people will always moan, wether goa ever get around to getting some decent customer service skills or not.

getting back to the actual point of this thread...
i like the idea of petitions and change and evolution but it is wasted on a service that is your choice to play. and at the end of the day.. they are run by the fucking french

I doubt if GOA cares much about revennue, if it would care it would sell the game elsewhere, their job is simple: If you have MMORPGs and need huge downloads you want to buy a better net access, and it can be used to advertise their net packages. GOA employees know one thing: If you move from DaOC to another MMORPG you will still need DSL or cable. While most big international backbone providers have a presencein france, only FT and its subsidiaries have a backbone your ISPs can use to have ADSL service on FT phone lines. The main reason for GOA.COM is to sell you better net access. If DaOC EU would grow, it would make more money, but it wouldn't be noticeable at FT levels, yet the stakes would be much higher. More to lose to WoW, SWG, EQ2, Horizons, etc. and big rises and big drops aren't that good. They either deal with having an unknown brand owned by them getting bad name. Goa and their fanboys won't listen because they don't have to.

 

[Esselinithia]

im going to say to you what all the GM's are probably thinking right now (no pun intended!) but arent allowed to say.. shut the fuck up and go complain somewhere else... none of your posts have proven anything but your inability to make a valid point.. you've been proven soo wrong on soo many occaisions but still you post crap.. go away... we dont want to listen to this shit anymore...

Say miss flamesonly who cannot say anything about the services with phone support, the routers for international backbone providers in france, reliable digitial broadcasting with TV, microwave links used in many cases (say at major sporting events) and they are still reliable and transmit digital data, etc. when you will show you can do something not related to throwing insults?

 

[Jobil]

im astounded at the time some ppl have....

 

[Tio McShire]

im going to say to you what all the GM's are probably thinking right now (no pun intended!) but arent allowed to say.. shut the fuck up and go complain somewhere else... none of your posts have proven anything but your inability to make a valid point.. you've been proven soo wrong on soo many occaisions but still you post crap.. go away... we dont want to listen to this shit anymore...

Old.Elewyth you talk as much crap as anyone else.
If you don't want to listen (read) then do as you constantly preach and don't read it in the first place.

 

[Flimgoblin]

/hands out the tinfoil hats.

 

[Araudry]

just wanted to say something about lag
its weird even on prydwen we dont even pass 2k ppl at prime time and i get insane lag and a lot of ld
i have adsl and never happened before
but since NF cant believe this lag but its getting better days after days
hope i wont ld anymore soon


but imo GoA do a great job and i doubt any other companies can do better atm except mythic ofc so stop whining on goa for once ffs ;p