Tears said:We have someone here that either knows fuck all about IT, or just doesn't engage their brain before speaking and comes out with the most stupid comments.
Jupitus said:That's harsh Tears - you're not that bad, are you?
TdC said:WINS? I remember that from being an MCSE! It's a monstrosity, or more precise, the exam questions are monstrosities
A little extreme no?old.Tohtori said:Timer on computers to put kiddie porn on after 10 minutes of use.
Superglue on all chairs seats and legs.
Call to the poulice.
Done.
Hansmoleman said:A little extreme no?
TdC said:it's more what they aren't doing that is stoking the fires of my rage
I work for a large company. We use things like "processes" because large companies get off on complicated systems to manage themselves. There exists such a construct for the management of incidents. I created such an incident ticket because several of my servers were having a problem, caused by someone else's server. In the incident I enclosed the exact nature of the problem, and what the other bloke had to do to solve it. I gave the incident a certain priority that would cause the proces to ensure the solve time would be 8 hours max. The incident has now been open for 8 days leading me to believe the following:
- the entire backoffice structure that is in place to manage the incident process has failed
- the helpdesk process has failed
- the proces monitoring proces has failed
- the operator of the server with the problem should be fired, because
- he hasn't resolved the issue within the maximum time allocated
- he hasn't escalated the problem to a higher authority
- he knows what he has to do because I have told him, but he doesn't know how to implement the change. ergo the level of skill he has is insufficient for the position he is in.
If you work in a garage as a mechanic, and ask another mechanic to hand you a screwdriver and he goes "screwdriver?" then you wonder why he's a mechanic no?
the wierd thing is that I've sat here and watched the system fail with a strange and wonderful sense of morbidity. I am now going to escalate to his manager. It's not my job to do that, but I can't take the incident/monitoring/helpdesk people and the operator not going their jobs any more
In true managerial style he's told me to help my coworker solve the issue.
SAS said:Really the boss should wonder up to said person and clip them around the ear (in a verbal way of course).