Official complaint address @ GOA

[Cracked]

"For the record, we are aware of the lag issues and we are looking into them to try and determine the source. It doesn't appear to be server related however we are looking at all the potential areas both in our network and beyond it that could be causing this. As soon as we have more information we will let you know. In the meantime you can help yourself and us by making Pingplotter graphs of laggy connections so that we can narrow down our investigation and resolve the problem faster."

I want an official appology from u @ GoA, it is unbeliable that u still keep this quite. I hope you already have a bunch network consultants working on the problem, if not, why? I hope u realise how bad it is, just the other day 3 of my friends told me they are canceling too. That's a total of 11 accounts that i know from IRL friends. I can only imagine how many others are quitting because of this lag.

 

[Teslacoil]

Wanadoo no longer own Goa, we are now wholly owned by France Telecom so writing to Wanadoo is not going to help. All contact with us about issues affecting the game should be done through RightNow, it's what it's for. Every report gets read, acted on and responded to.

For the record, we are aware of the lag issues and we are looking into them to try and determine the source. It doesn't appear to be server related however we are looking at all the potential areas both in our network and beyond it that could be causing this. As soon as we have more information we will let you know. In the meantime you can help yourself and us by making Pingplotter graphs of laggy connections so that we can narrow down our investigation and resolve the problem faster.

anyone else think that it's a bot typing the above ? feel like i've gotten the same respons over and over and over again.

maybe time to hire some outside people to look in the matter ? since it's obvious that the staff at GoA at this present date can't find the source after 5-6 month's ? welll one thing is for sure if it was me doing this at my job i would get fired/warned but after 6 month's ? i've allready had my warnings and gotten fired, simple as that. one thing i can tell you i am helpfull for all the help ingame with encounters and ml's from GM's that are there for exactly that job and to recive complaint's about bugg's etc. but as it is , no one cares about buggs anymore untill this lag is resolved final! maybe ask Mythic to step in and sort the servers out ?

hope the GM's can take constructive criticism , and even take in all angry remarks ( or stated as whines / flames ) so that they can understand that we are in fact paying customers and not idiot's.

 

[Jayce]

If anyone wants someone to write to and complain then contact this man:


Thierry Breton
Chairman and Chief Executive Officer
France Telecom Headquarters
6 place d'Alleray - 75505 Paris Cedex 15
Tel : +33 1 44 44 22 22

If he was to recieve 1000+ letters I'm sure something would suddenly get fixed !


(name and address was found from the France Telecom public website)
(http://www.francetelecom.com/en/ra2003/att00019409/rapport_inst.pdf)
(http://www.francetelecom.com/en/ra2003/strategie/administration/index.html)

 

[RS|Phil]

For the record, we are aware of the lag issues and we are looking into them to try and determine the source. It doesn't appear to be server related however we are looking at all the potential areas both in our network and beyond it that could be causing this. As soon as we have more information we will let you know. In the meantime you can help yourself and us by making Pingplotter graphs of laggy connections so that we can narrow down our investigation and resolve the problem faster

Dom't take this the wrong way, as I'm sure you're a nice chap/chapess, but this is the biggest pile of shit I've ever seen in my entire life. And I used to work at London Zoo, so you can imagine some of the piles I've seen.

As has been said before it doesn't seem to be down to OT. The traces don't suggest that, and nor does server-wide lag. People coming in from different locations wouldn't be affected, so lag would be mostly determined by locality.

And it's not. Everyone lags : London, Dublin, Glasgow, Cardiff, Munich, Smolensk, Moscow, Mars... you name it, they lag. Bugger all to do with their route.

I'm actually pretty sure that if people wanted to do so they could start legal proceedings into the lack of service: there comes a point when you go past "acceptable service" and "acceptable downtime" and into the bounds of compensation. Problem is, no one can be arsed - they just quit the game instead.

And well, maybe I will too. :-/

 

[Ballard]

Unfortunately yes, it may be the time to quit. The game has been unplayable for the last couple of days. DAOC is a good game but this lag is killing it fast. Two more accounts being cancelled very soon.

 

[Alan]

You have two choices.

Do as asked and send in more ping plots (like you have for the last 3 months)

Quit playing... i stopped 3 months ago when EQ2 came out, and have to say reading these forums lately - seems like i chose the best time.

 

[Raven]

Wanadoo no longer own Goa, we are now wholly owned by France Telecom

Dont they also own Opentransit, the people you are blaming the lag on?

so writing to Wanadoo is not going to help. All contact with us about issues affecting the game should be done through RightNow, it's what it's for. Every report gets read, acted on and responded to.

That takes days, thats if you even bother to respond.

For the record, we are aware of the lag issues and we are looking into them to try and determine the source. It doesn't appear to be server related however we are looking at all the potential areas both in our network and beyond it that could be causing this. As soon as we have more information we will let you know. In the meantime you can help yourself and us by making Pingplotter graphs of laggy connections so that we can narrow down our investigation and resolve the problem faster.

You have been aware of the problems for months now, you have had loads of pingplotter graphs, yet you still seem no nearer to fixing the problems. Dont you think its about time you sorted your act and saved DAOC in Europe?

In case you hadnt noticed goa, WoW will be out within the next few weeks, i think you may want to actually do something now rather than sit on your arses for another 3 months.

 

[Dreamor]

You have to laugh though... them thinking that updating the code would resolve the lag. I mean, when you test code on a pants servers you will NEVER get anything other than... does it screw up the database... or not.

We have 6 test systems here that I manage, and lets say that we have over 100,000 users = huge database. I am just confused why they did not look at everything that could have been causing this problem rather than drop everything and say 1.71 would make things 'better'

We all know this is an un-official forum and that info from any source is taken with a pinch of salt, but lets admit this eh GOA... you cannot fix this? and do not have the knowledge to fix this internally. Let the big boys deal with this... hand the hosting to the brits!

 

[Slipurson]

i am sure GOA know about the lag and sure they are not foin anything to resolve it.. i mean why woyuld they it is only paying customers that are leaving .. and hey they dont need any money.... to you all that think they they dont do anything.. just keep it quiet and try to resolv this kind of matter urselfs... then u might know that there is a little more to it then your homecomputer and its modem/router...

still i sure hope that the lag will get fixed as it is getting quite annoying...

 

[Svartmetall]

Annoying? It's gotten to the point now where it's putting me off even logging in to DAOC because the game is just going to be ruined YET AGAIN by the fucking lag.

And when it gets to that point, you have to ask yourself...why stay?

...

 

[popa]

Requiel i remember u that take u 16 day too fix my problem on my subcription and secont time take 36 day 4 same problem if that is fast 4 sry man but i wanna pay u whit same " speed"

 

[popa]

Annoying? It's gotten to the point now where it's putting me off even logging in to DAOC because the game is just going to be ruined YET AGAIN by the fucking lag.

And when it gets to that point, you have to ask yourself...why stay?

...

i stay until 25 feb mourning get released and i wanna test it gamigo host the server , gamigo host other 3 mmo soo is a good company

 

[Jayce]

Dont they also own Opentransit, the people you are blaming the lag on?

Yes, FT own OT and Wanadoo and GoA.

 

[Jobil]

sounds like all the ppl i know are moving US as of today, ill just follow, baj baj GOA thanks for shite services
that's about 10-12 accounts being cancelled

 

[Shanaia]

sounds like all the ppl i know are moving US as of today, ill just follow, baj baj GOA thanks for shite services
that's about 10-12 accounts being cancelled

Lies Roga pwomised me that he wouldn't cancel.

See you in a couple of weeks Jobs .. remember you already went to the US once and came back

 

[Cyfr]

Vote with your feet

 

[IainC]

I'd like to clear up a few issues.
Firstly, there hasn't been a lag issue for several months.
There have been several different lag issues all caused by different things. From the NF beta, it was caused by routing in Opentransit. Once NF went live it was a combination of the OT lag and server lag in certain zones. The OT lag was solved with the assistance of you all, we showed OT the pingplots until they found the problem and fixed it. The server lag was cured with the code optimisations in 1.71. The lag over the last weekend was from a diffferent source - apparently a switch failed somewhere and caused problems. There will be more news about this on Friday.

We are concerned with issues like this. We'd be stupid not to be. When problems like this raise their heads, we put all available resources into finding the problem and fixing it. The problem with lag issues is that there are so many potential sources that narrowing down the cause is not at all easy. Many of the possible sources are also outside our network and not directly testable or fixable by us either. This is why when things like this happen we ask for pingplots and other information like that, this information allows us to narrow down the possible range dramatically and get on with fixing the problem much faster.

 

[Kelan]

Im glad lag is "fixed" finally but half of the complaints here are simply a result of a lack of information from yourselfs,and your inability to even contemplate giving us free time for being unable to play due to lag.Hell's bells a free day here or there certainly wouldnt hurt for the amount of frustration caused when attempting to play game with lag.

 

[scorge]

I'd like to clear up a few issues.
Firstly, there hasn't been a lag issue for several months.
There have been several different lag issues all caused by different things.

Umm lag is lag regardless if it is caused by differant things.

Probably better if you rephrased the above paragraph Req, its sounds like your contradicting yourself

First you say there hasn't been lag isssues, second sentance you say they has been lag issues :touch:

 

[Darzil]

No. He said there wasn't one issue, there were more than one.

Darzil

 

[LawBringer]

Lag is being caused by all you monkeys pinging the servers - thats my 2 cents

 

[LawBringer]

Lag is being caused by all you monkeys pinging the servers

 

[Kelan]

2 free days http://daoc.goa.com/en/ at last

 

[Kaod]

2 free days http://daoc.goa.com/en/ at last

I know never happy etc. etc.

Nice that they finally got around to making a decision on it, and thanks to Requiel and other GM's for passing on the community feedback, however it's really too little, too late. (No blame aimed at the GM's whatsoever here)