New lag?

[Nerve]

Tell me Requiel then please, how can you be dependent on them without having any contact/insurance? What if their 'roads' will be closed for a year without them fixing it? That would mean the end of your game, that can't be the case can it?

Come look at the stores in Antwerp(Belgium) who went bankrupt because of the horrendous traffic works on the center boulevards and you'll realise it is actually the case...

 

[aaaaaaa]

My advice to you is to go following a course about how the internet works etc (CCNA might be a start) and try to understand it before you start blaming your ISP either GOA about your connection problems every time you're getting huge lag spikes when playing DAOC. As they've mentioned these problems are NOT always related directly to them but could as well be 1 of the companies between it, like Open Transit, LEVEL 3, etc.

 

[Thorwyn]

So basically, if OT decides to cut off their network from the rest of Europe, GoA can still merrily claim that everything´s ok with their servers and the lag must be somewhere between GoA and the customers. It´s nothing in their influence area, it´s some 3rd party thing.. that´s just how the internet works *shrug* go educate yourself if you don´t believe this.
Oh.. but since the servers are working fine, they can - of course - still charge their customers for their service.

As they've mentioned these problems are NOT always related directly to them but could as well be 1 of the companies between it, like Open Transit, LEVEL 3, etc.

True. Very true. BUT!
If MANY people are complaining about constant problems, then there´s obviously something wrong. Sitting back and caliming "not our cup of tea" won´t solve the problem. That´s where the company needs to take action and try to solve the thing. The thing is, we´re not talking about sponaneous lag on some people´s machines, we´re talking about a significant ammount of people experiencing the same lag. Of couse, monocausalistic accusitions aren´t helpful. But neither is the three monkey solution.

 

[aaaaaaa]

If you think that troubleshooting only takes 5 seconds or that all problems could be prevented easily then perhaps you should enlighten us with your solutions

_________________________

http://cisco.netacad.net for all answers to your questions about CCNA etc.

 

[Thorwyn]

If you think that troubleshooting only takes 5 seconds or that all problems could be prevented easily then perhaps you should enlighten us with your solutions

Where exactly did I write any word about how long it takes to solve the problem?
However long it may take, repeating the "not our fault"-explanation like retarded parrots will certainly not decrease the time to solve the problems, don´t you agree?

Of course I can´t offer a solution to prevent problems. But then, I`m not running a business, offering a service that I can´t keep up.

 

[aaaaaaa]

Where exactly did I write any word about how long it takes to solve the problem?
However long it may take, repeating the "not our fault"-explanation like retarded parrots will certainly not decrease the time to solve the problems, don´t you agree?

Of course I can´t offer a solution to prevent problems. But then, I`m not running a business, offering a service that I can´t keep up.

FYI these companies have their networks, servers, routers, switshes, etc. monitored 24h/24h and 7d/7d either by themselves or by an external company specialised in these things. So as soon as there is some sort of anomaly the've taken note of it and sent a technician to solve it, EVEN before GOA ,your ISP or anyone else is telling them they got a problem that should get solved.

Telindus is one of these companoe specialised in that kind of things: http://www.telindus.com

 

[Brunore]

Its shite, whenever I port to NF i got LD.

Every time.

There is nothing wrong with any aspect of my pc OR net connection until it gets to your provider, then the problems with packet loss start.

I really cannot get my head around your support, attitude and lack of interest.

I'm a network manager, I look after networks all day both internal and external links to my works network and if something is wrong then I find out why and get it fixed.

How about stopping with the sarcastic comments on a message board and find out whats wrong?

Why I am here you may ask, well my network runs just fine.

 

[IainC]

Its shite, whenever I port to NF i got LD.

Every time.

There is nothing wrong with any aspect of my pc OR net connection until it gets to your provider, then the problems with packet loss start.

I really cannot get my head around your support, attitude and lack of interest.

I'm a network manager, I look after networks all day both internal and external links to my works network and if something is wrong then I find out why and get it fixed.

How about stopping with the sarcastic comments on a message board and find out whats wrong?

Why I am here you may ask, well my network runs just fine.

If you go LD every time you port in NF then you have an issue with your network card. It's a known issue and is easily solved by going to the properties window for your card and turning off the option for 'Hardware Checksumming' or 'Checksum Offload'. There are quite a few posts about it on the tech forum.

 

[Thorwyn]

FYI these companies have their networks, servers, routers, switshes, etc. monitored 24h/24h and 7d/7d either by themselves or by an external company specialised in these things. So as soon as there is some sort of anomaly the've taken note of it and sent a technician to solve it, EVEN before GOA ,your ISP or anyone else is telling them they got a problem that should get solved.

You´re still missing the point of my posts dude.
I´m not riding the "Goa, you incompetent fookers, fix this lag, n00bs" bandwagon. I see the problems and I see that they can´t do anything "directly". I`m just pissed off about the ignorance and the didactic drivel that´s coming from GoA towards their customers. If Requel is tired of posting the same shit over and over again on this boards, he should stop posting. Nobody is forcing them to post here (as they never failed to let us know). It took GoA months to even consider the pre-NF lag as an issue of significant importance. And if people wouldn´t have kept complaining here (despite the mighty resistance of all GoA´s burly protectors), we would probably still be unable to run from Stygia to 4.10 without getting killed 4 times due to lagging into some muppets.
If customers are complaining, I`m expecting the company´s representative to at least take them serious, listen to their complains and reply in a decent manner, not slap an "educate yourself" into their face and claim that everything is working fine and all problems are out of their reach. As I said, we´re not talking about punctual problems, we´re facing some large(r) scaled issues and that´s where I`m expecting some more than a /shrug.
I know, it´s sometimes hard to stand all the BS that´s coming from the folks who´re posting here, there´s lots of spam, lots of incompetent flaming and babbling. But tbh, those folks are customers too and if GoA can´t stand the heat, they´ve chosen the wrong job.
So again, I`m not demanding the lag to be fixed asap by some Tech heads. I`m just expecting GoA to notice the problems and give their customers a feeling of being listened to.

That clearer now?

 

[IainC]

You´re still missing the point of my posts dude.
I´m not riding the "Goa, you incompetent fookers, fix this lag, n00bs" bandwagon. I see the problems and I see that they can´t do anything "directly". I`m just pissed off about the ignorance and the didactic drivel that´s coming from GoA towards their customers. If Requel is tired of posting the same shit over and over again on this boards, he should stop posting. Nobody is forcing them to post here (as they never failed to let us know). It took GoA months to even consider the pre-NF lag as an issue of significant importance. And if people wouldn´t have kept complaining here (despite the mighty resistance of all GoA´s burly protectors), we would probably still be unable to run from Stygia to 4.10 without getting killed 4 times due to lagging into some muppets.
If customers are complaining, I`m expecting the company´s representative to at least take them serious, listen to their complains and reply in a decent manner, not slap an "educate yourself" into their face and claim that everything is working fine and all problems are out of their reach. As I said, we´re not talking about punctual problems, we´re facing some large(r) scaled issues and that´s where I`m expecting some more than a /shrug.
I know, it´s sometimes hard to stand all the BS that´s coming from the folks who´re posting here, there´s lots of spam, lots of incompetent flaming and babbling. But tbh, those folks are customers too and if GoA can´t stand the heat, they´ve chosen the wrong job.
So again, I`m not demanding the lag to be fixed asap by some Tech heads. I`m just expecting GoA to notice the problems and give their customers a feeling of being listened to.

That clearer now?

In a thousand other posts, I have repeatedly said that if you have lag problems, pingplot it and send us the results via RightNow. We do take notice of reports and we do forward evidence of problems onwards. Unfortunately that's about as far as we can go. My initial posts in this thread were to explain the way that the internet works and why you and all your friends may very well be experiencing lag without there being a problem with our network. As I've said (repeatedly) we are only responsible for that part of your connection to us. We will forward problems with other networks to those providers but that's really the limit of what we can realistically do.
After I'd explained it I then had to re-explain it with analogies and then explain why we (or any other company) cannot possibly take responsibility for every aspect of your connection. After making the same points multiple times and not getting anywhere, I suggested that, if the various posters didn't believe my explanations they were more than welcome to do their own research to determine the truth for themselves as they clearly weren't prepared to take my word (or that of several others who work in the internet industry) for how the system works.

Lag is an issue for any provider of an online service and we do take reports seriously. It will never be possible to guarantee a lag-free service no matter how good the network that we (or our customers) are running as there are so many other variables involved in the connection chain. As we have customers connecting from all over Europe (and beyond in some cases) going through an enormous number of possible route/hub combinations that change regularly, there is no realistic way for us to monitor these conditions ourselves and so we must rely on reports from customers. Which is what I've said in every other lag thread and implied in this one by supplying the server IPs when peopel were asking where to Pingplot to.

 

[Bahumat]

1 thing im unsure on. lets say i send in my traceroute ping plot whatever its called and it shows im getting a higher than normal amount of lag

what happens from here?

We do take notice of reports and we do forward evidence of problems onwards. Unfortunately that's about as far as we can go

what happens with the evidence? i know you need these traceroutes but whtas happening with all the data your receiving

 

[Flimgoblin]

bahumat - if the pingplot show's its a GOA thing they'll investigate and fix

if it's an ISP X problem or some big backbone problem they'll say "oi ISP X" or "oi big backbone provider Y" "ye've got a problem here!" and then ISP X or big backbone provider will hunt it down and fix it.

Speed of hunting and fixing is a variable thing.

 

[Bahumat]

bahumat - if the pingplot show's its a GOA thing they'll investigate and fix

if it's an ISP X problem or some big backbone problem they'll say "oi ISP X" or "oi big backbone provider Y" "ye've got a problem here!" and then ISP X or big backbone provider will hunt it down and fix it.

Speed of hunting and fixing is a variable thing.

lol i did not know the ping plot gang speak in ye'olde english

what tools do they use to hunt? spears, nets or intellect?

nah im just messing but thanks for the explanation

 

[Bloodhunter]

its GOAs new thing, what was alot of right before NF release? aaaaand after



















LAG!!!!!

 

[nick]

The problem is actually KPN's. As soon as traffic jumps off the KPN backbones the lag goes up exponentially.