Y
yaesu
Guest
Ok here goes,
I think it is about time Game’s consumers/clients/subscribers (or whatever you like to think that we actually are) were treated with a more respect and consideration.
When you subscribe to a product or a service from a company (whether you pay or not) you expect to receive a good level of customer care, don’t you? Do you expect to be treated like rubbish? NO, you don’t, or course you don’t. You expect to receive the goods/service you subscribed to, you insist on being treated fairly and you expect that any query you may have to be thoroughly investigated properly and steps taken to ensure you are satisfied with the outcome.
To this end I would like to see Game implement a customer grievance procedure whereby you can report a particular issue or even report a moderator or anyone else that holds office for Game, then receive a receipt/acknowledgement and an assurance that your issue is being investigated/considered and then a report sent to you with the outcome and an indication of Game’s course of action/remedy as to how they intend ensuring that their customer/client is going to be satisfied and made happy. This should be in private, not in public.
For any company, good customer service is paramount, without this a company cannot thrive and build its customer-base on which to develop its products and services offered.
Game need to look at how its forums are operated and indeed how they are moderated.
The present system is operated by individuals who seem to think that they are “God like”, above recourse and not answerable to anyone except their self and their self appointed “God”, you know who I mean. They are wrong, they are now answerable to Game Plc. It’s a different ball game!
Of course there are exceptions, there are some mature and sensible moderators on here, but generally I believe the majority of moderators on here too be too young, too inexperienced and don’t understand fully the role that they play within the grand scheme of things (i.e. the GAME corporation) and don’t appreciate the size of their operation. (Customer care courses would help)
If the directors of Game were in full possession of the facts, if they fully appreciated how their forums were being operated and the manner in which most of their moderators act I have no doubt that they would close them down immediately.
Things have to change, like it or not.
Now is a time for a fresh start.
So with recent events in mind its time for reform, time for change and time to rebuild.
Its time for us forum users to be treated with respect and courtesy.
A moderator, is supposed to be here to serve us, the consumer, and ensure we can use the service without hindrance or malice and not for self-gain, free subs or an opportunity to boost their egos. The moderators should ensure that forum subscribers can use the service free from racial comments, foul language and only punish those who abuse the service after carrying out an investigation and proving guilt on behalf of the subscriber. After all, no-one likes to be accused of something they have not done.
The customer is “King” and a decision to chastise a customer needs to be made very carefully with much thought and consideration, not just on a “whim”. It should be done in private and not aired for all to see. If a moderator makes a mistake he should immediately apologise and put things right, plain and simple!
If the Exec and non-Exec Directors at Game find they are loosing customers because of the actions of an ill trained moderator, they will not be impressed will they? (Especially if it’s a Game employee). Game Plc will be bought into disrepute and the only course of action they can take is to close the forums down, perhaps for a short while, perhaps for good. It is a decision that is easy for them to make and they will not loose any sleep over it.
I recently received appalling customer care from a Game employee who really should have known better. I believe he is about to move onto pastures new.
I have decided not to renew my subscription, (and I know of others) not because of the half empty servers, but because of the treatment I received for the person in question AND because of all the bad language used on here.
It simply is not the way to attract new subscribers; every other post contains an “F” word.
Add being humiliated by the Game Manager, Customer Services and Community (as was) I have decided enough is enough, which is a shame as I was an early subscriber and have been playing on BW for a number of years.
I know the younger members of this forum are probably going to “rip” this post apart, in doing so it will demonstrate that they don’t understand what I am saying…they will when they grow up (I hope!)
Not one of the moderators is god, even if you think they are.
So please only respond if you have something worthwhile or constructive to say.
Thanks for taking the time to read this long post.
Ps. this is not a "dig" at all Game empoyees or Game in general and i do not wish to incite any anti-Game sentiment. I have raised specific points and I would appreciate it if you can try and keep the thread to the issues raised, Thanks
I think it is about time Game’s consumers/clients/subscribers (or whatever you like to think that we actually are) were treated with a more respect and consideration.
When you subscribe to a product or a service from a company (whether you pay or not) you expect to receive a good level of customer care, don’t you? Do you expect to be treated like rubbish? NO, you don’t, or course you don’t. You expect to receive the goods/service you subscribed to, you insist on being treated fairly and you expect that any query you may have to be thoroughly investigated properly and steps taken to ensure you are satisfied with the outcome.
To this end I would like to see Game implement a customer grievance procedure whereby you can report a particular issue or even report a moderator or anyone else that holds office for Game, then receive a receipt/acknowledgement and an assurance that your issue is being investigated/considered and then a report sent to you with the outcome and an indication of Game’s course of action/remedy as to how they intend ensuring that their customer/client is going to be satisfied and made happy. This should be in private, not in public.
For any company, good customer service is paramount, without this a company cannot thrive and build its customer-base on which to develop its products and services offered.
Game need to look at how its forums are operated and indeed how they are moderated.
The present system is operated by individuals who seem to think that they are “God like”, above recourse and not answerable to anyone except their self and their self appointed “God”, you know who I mean. They are wrong, they are now answerable to Game Plc. It’s a different ball game!
Of course there are exceptions, there are some mature and sensible moderators on here, but generally I believe the majority of moderators on here too be too young, too inexperienced and don’t understand fully the role that they play within the grand scheme of things (i.e. the GAME corporation) and don’t appreciate the size of their operation. (Customer care courses would help)
If the directors of Game were in full possession of the facts, if they fully appreciated how their forums were being operated and the manner in which most of their moderators act I have no doubt that they would close them down immediately.
Things have to change, like it or not.
Now is a time for a fresh start.
So with recent events in mind its time for reform, time for change and time to rebuild.
Its time for us forum users to be treated with respect and courtesy.
A moderator, is supposed to be here to serve us, the consumer, and ensure we can use the service without hindrance or malice and not for self-gain, free subs or an opportunity to boost their egos. The moderators should ensure that forum subscribers can use the service free from racial comments, foul language and only punish those who abuse the service after carrying out an investigation and proving guilt on behalf of the subscriber. After all, no-one likes to be accused of something they have not done.
The customer is “King” and a decision to chastise a customer needs to be made very carefully with much thought and consideration, not just on a “whim”. It should be done in private and not aired for all to see. If a moderator makes a mistake he should immediately apologise and put things right, plain and simple!
If the Exec and non-Exec Directors at Game find they are loosing customers because of the actions of an ill trained moderator, they will not be impressed will they? (Especially if it’s a Game employee). Game Plc will be bought into disrepute and the only course of action they can take is to close the forums down, perhaps for a short while, perhaps for good. It is a decision that is easy for them to make and they will not loose any sleep over it.
I recently received appalling customer care from a Game employee who really should have known better. I believe he is about to move onto pastures new.
I have decided not to renew my subscription, (and I know of others) not because of the half empty servers, but because of the treatment I received for the person in question AND because of all the bad language used on here.
It simply is not the way to attract new subscribers; every other post contains an “F” word.
Add being humiliated by the Game Manager, Customer Services and Community (as was) I have decided enough is enough, which is a shame as I was an early subscriber and have been playing on BW for a number of years.
I know the younger members of this forum are probably going to “rip” this post apart, in doing so it will demonstrate that they don’t understand what I am saying…they will when they grow up (I hope!)
Not one of the moderators is god, even if you think they are.
So please only respond if you have something worthwhile or constructive to say.
Thanks for taking the time to read this long post.
Ps. this is not a "dig" at all Game empoyees or Game in general and i do not wish to incite any anti-Game sentiment. I have raised specific points and I would appreciate it if you can try and keep the thread to the issues raised, Thanks
