My accounts been closed by GoA :(

[Jenkz]

Originally posted by Generic Poster
The message GOA are giving is, your account details are your responsibility. If someone hacks your PC or a friend's PC which has your details... etc, it's not their problem and they won't go out of their way to return your account.


You make the mistake, you deal with it.

and THAT is the fundamental problem.

i have my account details here, someone could steal them from my house, my comp quite easily to be honest, and my comp is pretty damned secure, but it's still possible.

the fact that my account potentially could be completely lost because it has been logged into from different IPs over its life time is complete and utter nonsense.

the fact that GOA's CoC do not allow account sharing should NOT in anyway be associated with other issues.

it's like saying, your car was stolen, but because your mother was looking after your car-keys while she was shopping, got mugged and the keys were stolen off her, so you cannot claim your insurance.

you would STILL get your car back - even if your mother was in possession of the keys at the time. making out that it's WRONG to give your car keys to your mother, and you will never see your account again because you did, is complete nonsense.

im sorry, but GOA, your policy on this is a complete joke. I agree entirely with the account sharing issue, however i DO NOT agree, at all, with the fact you are letting this somewhat minor breach of your CoC means people cannot have their account recovered in the event of AN ILLEGAL ACTIVTY (hacking) meaning your account was trashed.

 

[old.Immortal]

I feel really sorry for Blaen.. and angry with GOA. Not like anything I or anyone else say here is gonna change anything, though. Having seconds thoughts if they deserve the money we pay them. Depressing.

 

[Generic Poster]

Originally posted by Jenkz
it's like saying, your car was stolen, but because your mother was looking after your car-keys while she was shopping, got mugged and the keys were stolen off her, so you cannot claim your insurance.

That's a completely different situation and is in no way relevant to what's happend here.

Insuring your car/property gives you the security of having the items or their worth returned in the event of an accident or theft. GOA makes no such guarentee.

If for instance, your mother took your car for a spin and caused a major pile up on the M25, your insurance company will only pay up if she was insured on the car.




A more likely example is having someone break into your house and urinating on your satalite decoder. Now will you phone up sky digital and bitch at them for the damage caused? Or will you head to Currys or where-ever you bought the decoder from, hope it's still under guarentee and get a new one?

Sky Digital only sell you the subs, they don't fix things for you


GOA sell subscriptions to use their servers. They are not responsible for the security of your PC or make any claims to that effect.

However, they do say that lending your account details is against the CoC and if you do so, you are on your own.


Now you're coming here and saying:
"So what if he broke the CoC, everyone does it and it's no big deal"

GOA are saying:
"We warned you of the consequences, now live with it"



So remind me, what is your argument?

 

[Brannor McThife]

We've been through this all before. Just accept it, and move on. Fine, I didn't lose all my stuff, but we don't really know if Blaen's account was hacked. For all we know, it was one of the people (IFF there are multiple people) he shared his password with.

We don't. The same way I didn't get told by GOA that it was kr0n, the same way they won't say anything about what happened.

It sucks, I know. Some stupid git ruined "Blaen", but I agree with Kemor, you were warned.

-G

 

[bonna]

the poor crafter that was making blaens armor ( breon )
was paid by me
6p
so his ok now.
brannor are u a eyes and ears , or just 1 big arse licker trying to be e&e?

 

[n00b 79]

Originally posted by Brannor McThife
We've been through this all before. Just accept it, and move on. Fine, I didn't lose all my stuff, but we don't really know if Blaen's account was hacked. For all we know, it was one of the people (IFF there are multiple people) he shared his password with.

We don't. The same way I didn't get told by GOA that it was kr0n, the same way they won't say anything about what happened.

It sucks, I know. Some stupid git ruined "Blaen", but I agree with Kemor, you were warned.

-G

i never had anything against you and still dont but.... stop licking Kemors ass :kissit:

 

[Brannor McThife]

Originally posted by Berge
... stop licking Kemors ass :kissit:

Well...Path chose to ask me to enquire with GOA about getting all his stuff back.

So I kinda got involved in this one. Licking Kemor's ass? Um...ok...wotever. Ever ask yourself what I get out of it? Considerring Kemor is only a server GM?

Nah...you keep that attitude, makes life more interesting, and gives me something to laugh at.

Hell, Kemor knew full well who it was that used my account, do you think he gave a damn about it or would tell me?

Annnnyyway. Kiss Bessi and keep the Fanboi comments coming.

-G

 

[Solid]

Path tragic news man, really sorry Heart goes out to ya.

Hoping it wont kill your existence in game but tbh I dont really see a way back unless they restore your chars, give you back all your realm points your epic armour and anything else they deem possible.

No way I woudl wanna start back into the game at such a huge disadvantage Lets hope GOA rethink their attitude about their customer base, regardless of the CoC, giving out account details and being hacked are separate things and atm it seems the victim is suffering more than the caught guilty party, and the company recieving said victim's money is being wholey unsympathetic to the extent of alienating much of its customer base with comments as afore mentioned.

Sad that they can get all technical about the CoC when it suits them, and noone can argue that they DO NOT whole heartedly enforce that CoC to the letter.

Anyone claiming they are consistent in their CoC rule enforcement is quite frankly mad as a hatter

 

[frogster]

Regardless of the value of the "e"items stealing is against the LAW.
Receiveing stolen items is against the LAW.
GOA quite clearly states on its precioussssss COC that hacking or encouraging other to hack is against the COC. If this isn't encouraging others to hack i dont know what is.
I , like many others no doubt, have logged onto my account in different locations, such is the nature of my job. Therefore different IP = obviously shared in GOA's eyes.
Nice to know if anything ever happened to my account, GOA's "tough shit the cat pissed on the dog" 's attitude would apply.
I wonder if Blaen had been a paying US customer whether Mythic would have taken a more reputable stance.
This whole incident has disgusted me.

 

[SoulFly Amarok]

they most likely would've.

 

[Jenkz]

Originally posted by Generic Poster
That's a completely different situation and is in no way relevant to what's happend here.

i think you'll actually find it's the EXACT same situation applied to real life where:

DAoC account+items = Car
DAoC account password = Car Key

the only difference is, as you say, a DAoC account is not insured, but never the less we are PAYING customers, and GOA have rules against hacking, GOA have rules against selling items out of game, but they chose to look over them just because Blaens account was used by someone else a long while ago.

IMO, even if his account was used, they are compleletly unrelated. NO BODY is completely secure from hacking - this actually could happen to any one of us, if we give our account password out or not. My POINT was that any of us who APPEAR to have shared accounts, due to traveling and using our accounts from different comps may be put in this very same boat.

His account and items were STOLEN, they should be replaced, NO MATTER who has the password - it was hacked, GOA informed blaen of that, but they said simply "because someone else

The way this should have been handled is:

1. Blaen given ALL his items and cash back.
2. Blaens account SUSPENDED for however long GOA deem fit for breaking the CoC

-------------------------------------------

The customer support shown from GOA to Blaen has been NOTHING more than appauling. Infact in their first email reply to him over this they accused him of trying to con GOA out of cash, and Blaen had fabricated the whole issue for that means.

Blaen is then not informed at all regarding the whereabouts of his items, he had to perform his own inquiries and obtained more information from the person who currently has SOME of his items - whom GOA interrogated.

Kemor then appears on this forum with some condecending attitude, making accusations of half of Blaens guild having access to his account. I personally would like to know what constitutes half of his guild, cause i can assure you nowhere NEAR 30 people in SotL at any one point had access to that account, try a number 10-15 times smaller maybe.

This above customer service, the message it is giving (basically endorsing hacking and endorsing item trades), and the threat it gives to my account, and others accounts (due to logging in to our accounts from different locations) is, as i said, appauling.

That Generic Poster, is my point. My anaolgy can be taken with a pinch of salt, but i was trying to explain what had happened here in more real-life terms.

 

[fatgit]

Can I just point out that GOA send your account details, including passes in a plaintext email.

This alone is a massive security risk. If someone hacks into your system they can read this and it will be YOUR fault, not theirs.

The fact that the account was shared has nothing to do with the issue, and GOA need to get their priorities straight. Someone hacking someone elses system and using those details to acces the account is illegal in LAW - nevermind the CoC.
Blaen is the victim of a crime, and GOA puts their CoC above that.

If it was my system that was hacked, I would talking to the police right now, as the person involved is a criminal, and should be treated as such (before Brannor McShite jumps in, I believe the same about his case)

GOA have probably lost quite a few customers over this, as several other people that know Blaen will not be renewing out of absolute disgust.
I am now reconsidering SI and renewing. I have a good firewall up, but by GOAs rules, if someone breaks into my house, steals my pc, reads the emails GOA sent me and access my account, it's a case of "fuck you, good day" from GOA.

 

[Brannor McThife]

Originally posted by fatgit
(before Brannor McShite jumps in,

Feel the love.

Originally posted by fatgit

but by GOAs rules, if someone breaks into my house, steals my pc, reads the emails GOA sent me and access my account, it's a case of "fuck you, good day" from GOA.

Quite correct. I've never agreed with those rules, and I did kick up a storm, just like you're doing now. Blaen only (hmm...only) lost his items and cash. He still has all his RP and skills, with SC here, who cares about the epic armour, I'm sure his guild can quickly PL another cleric bot up and get him any pieces of epic armour he needs from it.

Jenkz, you say 10-15? Well, that's more than the 0 it states in the EULA. If none of you had used his account, THEN, PERHAPS, GOA would go about helping him. But, using the stolen car example:

You report your car stolen, even though you did leave the keys in it, the cops catch the guy, and lock him up. But, during the investigation, the cops find out that you're part of a gang that robs banks. Then what? Both you and the car thief go to jail, and your car gets impounded.

Anyway, carry on with the thread. Vent some steam, I did when it was me, we all need to sometime.

-G

 

[Jenkz]

Originally posted by Brannor McThife

Jenkz, you say 10-15? Well, that's more than the 0 it states in the EULA. If none of you had used his account, THEN, PERHAPS, GOA would go about helping him. But, using the stolen car example:

You report your car stolen, even though you did leave the keys in it, the cops catch the guy, and lock him up. But, during the investigation, the cops find out that you're part of a gang that robs banks. Then what? Both you and the car thief go to jail, and your car gets impounded.

i said 10 to 15 TIMES less than what Kemor said, try 2 or 3 instead of 30. i was more making the point that Kemor really has no right coming on this forum slandering guild names with incorrect figures. what he made out there was half of sotl share Blaens account, and that is NOT true.

by your logic there, Blaens offence is as serious as the hacking and selling of his items, and thats nowhere near the case.

 

[old.Immortal]

The point here is that Blaen sharing his account and his account beeing hacked does not have any connection. Blaen might have asked his friend to keep a backup of the passwords for example.. and therefore, GOA should have handled it as two different issues, not ignoring it as one. Do whatever has to be done cause he let his friend play for a bit (whats that, warning or ban?), then handle the hackthang - find logs see whats missing, who's done it and all that. Would only be fair, I think.

But on the other hand, look from GOA's view.. they would need to hire quite alot of people if they were to deal with ALL issues of this kind.. yet no way to treat customers..

 

[infozwerg]

The point here is that Blaen sharing his account and his account beeing hacked does not have any connection.

Do you truly BELIEVE that? And if you do, on what grounds?

Why should i believe in something quite complicated like "some mysterious stranger broke into my computer with the intend to get my account information and delete my characters in some online game", when i can just have a simple "i shared my acc with ppl and one of them deleted my characters"?

my insurance wont pay if my TV was stolen after i gave out keys to my appartment to everyone in my fitness studio, wont they?

 

[Sarum TheBlack]

I think the assumption you are all making that IP's is all GOA has on this is a bad one. IP's mean nothing, and GOA full well knows this. They aren't going to tell anyone what they have, or the methods/logs etc they use to investigate this sort of thing, but I doubt all they have is something as circumstantial as a couple of changing IP's. Every install/account is tagged with a CD key for example... for those of you who log into multiple accounts (your own or otherwise) how many change the CD key to the one that matches the account (login doesn’t actually require this)? Do you know GOA doesn't log which install accesses which account? They keep chat logs too.. if Char X says he's actually Player Y, and has logged in with player Y's CD key, and from a static looking IP player Y usually uses, he's starting to look a lot like player Y isn't he? That's all speculation of course, but stop making assumptions about something you know very little about.

 

[Aeternus]

Think im gonna go and give away copies of the key to my apartment to everyone in my building... you know, so they can use my apartment when im away.

 

[Sarum TheBlack]

Originally posted by infozwerg


my insurance wont pay if my TV was stolen after i gave out keys to my appartment to everyone in my fitness studio, wont they?

Exactly... they'd call you a stupid fool and probably cancel any other insurance you had with them with no refunds.. or at least triple your premiums. Equally your car insurance wouldn't pay if you left your keys on a hook on the outside of your house. Insurance only pays if you took reasonable precautions to ensure the safety of the item yourself, and sharing the keys to it definitely doesn't come under that.

 

[fatgit]

regarding cd keys & IPs :

If that is the case, GOA have ALL the details of the person who ILLEGALLY (in law, not just the CoC) used the account.
Therefor, they are ignoring a criminal offence, and going after the victim instead.
Using a stolen password to access a computer system - be it files or something as simple as a game account, is still a crime.

Great PR GOA

 

[Sarum TheBlack]

Do we know the details were stolen? GOA haven't told us they were, and really they and the person who did it are the only people who know for sure.

 

[Coren]

Originally posted by infozwerg

my insurance wont pay if my TV was stolen after i gave out keys to my appartment to everyone in my fitness studio, wont they?

True, but the police would defintely NOT let the thief or the recipient of the TV keep it if they knew who did it.

 

[Jenkz]

path did not give his password out to anyone and everyone. to my knowledge it was to a few trusted friends, one of which was unfortunatley hacked. this does not constitute "leaving car his keys outside his house" or "giving his apartment keys to everyone at his gym"

insurance companies WOULD pay out if say, your friend or family had a spare set of keys to look after your flat while you were on holiday, and their house was burgled and your keys stolen.

GOA have not said on this forum that the account was hacked, but they passed that information onto Blaen, after they accused him of fabricating the whole thing ofc.

 

[Generic Poster]

Who is the hacker?

 

[Solid]

Interesting the Silence from GOA and in more particular from Kemor?

Oh Kemor where art thou????? !!!!111 (am I using the !!!11 correctly?)

Perhaps kemor actually meant that the company he works for do not have the abilities to investigate such acts of hacking and that they have no power to act on them and so tuff luck to their most loyal paying customers???

All I can say Kemor is get urself a PR rep like Sanya Thomas at Mythic, she may not be everyones best friend but she does her job damn well.

 

[Brannor McThife]

Um, Solid...a word to the wise.

Is it good to taunt your server GM in this way? I hope your record is clean.

-G

 

[Solid]

Impeccable, are you saying Kemor would victimise me? Oh gosh, what an interesting revelation?

Last I checked these were public boards

 

[Brannor McThife]

Not at all...just saying, let he who is sinless cast the first stone.

Anyway, another question...2 accounts closed, 5 suspended...any suspects? It's been the weekend, who didn't you see this weekend?

-G

 

[SilverHood]

path did not give his password out to anyone and everyone. to my knowledge it was to a few trusted friends, one of which was unfortunatley hacked. this does not constitute "leaving car his keys outside his house" or "giving his apartment keys to everyone at his gym

Right, give copies of your car key's to 3 mates. Someone breaks into his house, grabs the keys, and steal your car

will the insurance cover it?

 

[bone_idle]

My account got sorted 3 days later and it was something to do with the payment site (Bibit) they cancelled the aggreement for some unknown reason even to GoA. Funny thing was .. the aggreement was fully paid up until the 19th of January. Anyway GoA switched it back on and gave me 3 extra days free which is nice. So all sorted now.