Love good support

[Mizdi]

Must love good support and customer care!

------------------------------------------------------------------------
------------------------------------------------------------------------

Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.

We will assume your issue has been resolved if we do not hear from you within 48 hours.

Thank you for allowing us to be of service to you.
------------------------------------------------------------------------
Subject
Not tradeable items
------------------------------------------------------------------------
Discussion Thread
Response (CS) 11/25/2003 11:09 AM
------------------------------------------------------------------------
Hello,


We have the same policy for everybody.

If you wanted to cancell your subscription you can go on the following link :

Title: How to cancel my subscription?
URL: xxx

Yours sincerely,
------------------------------------------------------------------------

European Dark Age of Camelot Customer Support
------------------------------------------------------------------------

Customer (X) 11/24/2003 06:05 PM
Hi again

Read your response and think again.
Able to trade a NON tradable item? and you wont help me put it back to the right char? (support)

Im not asking any of you to bring down the moon or/and make peace on earth.

Sorry to hear this, and a not positive response to this will end my subscription.
Now its up to you to keep me as a customer.

Regards
------------------------------------------------------------------------

Response (CS) 11/24/2003 04:18 PM
Hello,


We are sorry but we never give back an item which is non tradable from a character to another.




Yours sincerely,
---------------------------------------------
European Dark Age of Camelot Customer Support
------------------------------------------------------------------------

Customer (X) 11/22/2003 03:51 AM

Found out that i traded a not tradable item (Ancient Copper Necklace) from my minstrel (lvl 50) to an alt char (lvl 20). This should not be possible in the first place. Now i cant trade it back to minstrel.
What do i do to undo that trade? or i need help from GOA with this problem?

Prydwen/Albion
X: Minstrel lvl 50
Y: Paladin lvl 20

/regards


If your issue remains unresolved, please update this question here.
------------------------------------------------------------------------
------------------------------------------------------------------------


//Ioda Minstrel

 

[iceforge]

LOL!

WTF? That is one of the most stupid things I've ever seen... /nerf goa... makes no sense to me :S

 

[old.Jeriraa]

Imho you asked for it... they answered in the same tone you wrote your reply.

Do you have any idea how much bullshit like yours they have to read every day? Keep it polite if you want a polite answer.

Actually I got a /respec realm once when I asked them to reset the points from 1 realm ability wich I had mixed up with another. First they told me, like you, that they never do reset or modify anything.

 

[~Mobius~]

Don't blame them, you know the item is non tradeable so why be rude?

 

[SoulFly Amarok]

Originally posted by ~Mobius~
Don't blame them, you know the item is non tradeable so why be rude?

Actually the ancient copper necklace turned untradable out from nowhere, no info whatsoever about it turning so in any patch notes. This goes for the hib 4x10% resist necklace, too.

I have 2 of these on my lvl 20 mule char, with my palas epic and such.

= zzz.

 

[painman]

so, see u mizdi

 

[cHodAX]

Agreed with Soulfly, it wasn't common knowlege that they were making it untradable. Many people have been stung by this 'feature' of 1.63.

As for the support feedback, well they owe me £24 for a billing error when the billing system turned auto-renew back on for a closed account. Of course they won't admit it was their fault and they are keeping the money. In the U.K. we call that FRAUD.

 

[valcyr]

I think GOA is a bunsh of steet hippies that was forced into an office and get awarded with drugs if they can piss of the customers.

Mythic do their support sooo much better. They even have a working in-game support.

Imo, GOA should have a staff cleanup, fire the hippies and hire someone that has a clue. They are doing buissness aren't they? I know Mythic is, if not there wouldn't be any buffbots.

 

[Cinwin]

Originally posted by cHodAX
As for the support feedback, well they owe me £24 for a billing error when the billing system turned auto-renew back on for a closed account.

If this is actually true, contact your CC company and they will, after you fill out a form or two, refund you the money. Its your money not GoA's

Originally posted by valcyr
Imo, GOA should have a staff cleanup, fire the hippies and hire someone that has a clue. They are doing buissness aren't they? I know Mythic is, if not there wouldn't be any buffbots.

Buffbots - from a business point of view - is perhaps one of the best things that could have happened to them. Think about it - about half the population now has 2 accounts - thats twice the income from the same person. Kerching!! Mythic wont stop this, and have the viewpoint that its ok, so why should GoA be any different ?

 

[Arcos]

there is just a huge flow of negative shit to GOA/mythic

i think i really might quit

but still it is is so hard..
A friend of mine who plays this game to had a similir billing error..
he was billed 8x times for two accounts... tbh... GOA/mythic are messing up bigtime...



gogogo!!

very good work Mythic and GOA

 

[valcyr]

Originally posted by Cinwin
If this is actually true, contact your CC company and they will, after you fill out a form or two, refund you the money. Its your money not GoA's



Buffbots - from a business point of view - is perhaps one of the best things that could have happened to them. Think about it - about half the population now has 2 accounts - thats twice the income from the same person. Kerching!! Mythic wont stop this, and have the viewpoint that its ok, so why should GoA be any different ?

Im saying that GOA should get their head out of their ass and get some buisseness sense like Mythic. They don't get any more money by just being jack asses!

 

[cHodAX]

If I can quit anyone can I have paid for 3 accounts for 7 months and before that I had 2 accounts for almost a year. GOA can't afford to lose customers like me, I was hooked to this game badly but GOA's piss poor support has helped break my addiction.

 

[hrodelbert]

you're quitting? :<

 

[Brannor McThife]

Pfft...emailed subscription@goa.com more than 24 hours ago for my passwords...thinked they'd actually give a damn about getting my money...noooo.

<twiddle>

Oh but wait...I'm not actually back...or am I...or did I actually ever leave...



-G

 

[cHodAX]

Originally posted by hrodelbert
you're quitting? :<

Check your private messages big fella

 

[punchy]

Most direct method of obtaining crap support is to be sarcastic/rude whatever. No support professional is going to prioritse your request, but they MIGHT just feel like fucking with you in order to break up the monotony of their day.

For a similar experience with service personnel, try being rude with the next waiter to serve you at a restaurant, this will help you develop an immunity to "man-paste" in your soup ;0

 

[red_dog]

Originally posted by punchy
Most direct method of obtaining crap support is to be sarcastic/rude whatever. No support professional is going to prioritse your request, but they MIGHT just feel like fucking with you in order to break up the monotony of their day.

For a similar experience with service personnel, try being rude with the next waiter to serve you at a restaurant, this will help you develop an immunity to "man-paste" in your soup ;0

Amen to that punchy, but I wonder how many more times you'll have to say it before people get the message? Thought it was common sense meself...

 

[Mizdi]

hehe, lots take this too seriously.

Cant see "the rude" in my request. But did point out a few things after their response.

Their first response made me laught tho

"no, we wont help you"


the example above where some of you said: be rude to a waiter and you get crap service, is true

But.. go to a pub and ask for a beer.
if the response would be "no". Would you leave the pub without beer?
Or would you ask again?

still cant see that i did more than ask for that beer, and got a plain "no" back.

 

[Mizdi]

Love examples

Go to Burger King and order a Whopper Meal.
You pay for the burger.
1 min later you get a donut & coffee.

When you say you order a whopper, they say: "cant help you". then they move on to next customer.

Cant see anyone with common sense would be happy and eat their donut.

im sure most ppl on BW would use Rocketlaunchers and Airsupport to get their Whopper.

 

[cHodAX]

Originally posted by Mizdi

im sure most ppl on BW would use Rocketlaunchers and Airsupport to get their Whopper.

Fanboi's who would eat any old crap GOA feed them

 

[~Mobius~]

Originally posted by SoulFly Amarok
Actually the ancient copper necklace turned untradable out from nowhere, no info whatsoever about it turning so in any patch notes. This goes for the hib 4x10% resist necklace, too.

I have 2 of these on my lvl 20 mule char, with my palas epic and such.

= zzz.

Ok, thats lame.