Taken from Marks blog in the comments section.
Posted at 8.17
http://onlinegamesareanichemarket.wo...-008/#comments
"Mark Jacobs, on September 8th, 2008 at 8:17 pm Said:
There is a fine line between what is acceptable and not acceptable in dealing with customers and potential customers. What is unacceptable for anyone to say when they represent a company is that the customers comments are “borderline sociopathic”.
That sort of comment, especially when delivered by a representative of a company (especially when that company caused the problems that led to the remark) is equally as bad as some of the comments made by a small percentage of the community. What made it worse was those comments were part of a message that he delivered to the community as both part of the company he represents (GOA) and by reflection, Mythic.
The bottom line is that those comments and frankly his entire update did nothing but further inflame a community that was already upset by what happened at GOA.
Oh, and the whole “I hope Ian won’t be made a scapegoat thing” is quite frankly, nonsense. Ian made those comments and for better or worse, he has to live with them. What he should have done is had the post taken down and apologized for writing it if he believed his comments were out of line.
BTW, I do not share the sentiment that some of the comments were “borderline sociopathic” that is a very, very strong term and one that should not be bandied about lightly."
Posted at 8.17
http://onlinegamesareanichemarket.wo...-008/#comments
"Mark Jacobs, on September 8th, 2008 at 8:17 pm Said:
There is a fine line between what is acceptable and not acceptable in dealing with customers and potential customers. What is unacceptable for anyone to say when they represent a company is that the customers comments are “borderline sociopathic”.
That sort of comment, especially when delivered by a representative of a company (especially when that company caused the problems that led to the remark) is equally as bad as some of the comments made by a small percentage of the community. What made it worse was those comments were part of a message that he delivered to the community as both part of the company he represents (GOA) and by reflection, Mythic.
The bottom line is that those comments and frankly his entire update did nothing but further inflame a community that was already upset by what happened at GOA.
Oh, and the whole “I hope Ian won’t be made a scapegoat thing” is quite frankly, nonsense. Ian made those comments and for better or worse, he has to live with them. What he should have done is had the post taken down and apologized for writing it if he believed his comments were out of line.
BTW, I do not share the sentiment that some of the comments were “borderline sociopathic” that is a very, very strong term and one that should not be bandied about lightly."