GOA will host WAR in the EU

Whisperess

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I have just one question for the whiners and doomsayers.

If you're so bloody upset with how GOA handled Daoc, why on earth are you still playing it here?

Don't like how they run things? sod off to the US servers or other games then; but for the love [insert diety of choice here] - don't be such drama queens about it.
 

Ryuno

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I'm really gutted that EU and US players can't play together.
 

Daedalus

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Server centers spread around Europe (France and/or Netherlands and/or UK and/or Sweden) would be a good idea though.
 

cHodAX

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Requiel said:
We can't announce how support will work for WAR at the moment as that is still a matter that needs to be discussed between ourselves and Mythic. In the same way Mythic haven't announced their support systems either as it's too early to do so. What Mark Jacobs says however is that EU and US support will be identical in quality and scope, the details of how that support will be offered are to be announced closer to the live release.


Fair enough, will just wait and see what they say closer to the time.
 

Hawkwind

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Puppet said:
I can ping the listed IP (193.252.123.33) with 30 ms. from Holland. What do u get on ping'ing it ?

Just came back online and its below 200 mS again. The ping I was getting at the time I did the pingplot was the same as shown - 800-1100 mS. Every time I get a problem its in Opentransit. I don't whether they give higher priority to traffic in Europe but its wierd.

Last time it was this bad was due a submarine cable in the med that had ruptured after an earthquake.
 

Jupitus

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Hawkwind said:
Last time it was this bad was due a submarine cable in the med that had ruptured after an earthquake.

... 90% of the whiners in this thread would blame GOA for that too :p

Seriously though folks, and speaking as a support manager myself, you need to take on board some basic facts:

1) It is clear from the comments made by Mark Jacobs that Mythic are well aware of the areas in which the European community feel they have been let down by GOA on things like ingame support.

2) Any business, believe it or not, wants their products to be successful and recognises that to achieve that customer satisfaction is paramount.

Put these 2 together with Mark Jacobs' comments about 'identical levels of support' and I think it is pretty damned clear that they are focusing alot of effort on making sure the levels of support are as good as possible. I am not saying it will necessarily be ingame support... there are many other models which exist outside of that which may be used and it is only right that they should plan their support very very carefully.
 

Corran

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Jupitus said:
... 90% of the whiners in this thread would blame GOA for that too :p

Seriously though folks, and speaking as a support manager myself, you need to take on board some basic facts:

1) It is clear from the comments made by Mark Jacobs that Mythic are well aware of the areas in which the European community feel they have been let down by GOA on things like ingame support.

2) Any business, believe it or not, wants their products to be successful and recognises that to achieve that customer satisfaction is paramount.

Put these 2 together with Mark Jacobs' comments about 'identical levels of support' and I think it is pretty damned clear that they are focusing alot of effort on making sure the levels of support are as good as possible. I am not saying it will necessarily be ingame support... there are many other models which exist outside of that which may be used and it is only right that they should plan their support very very carefully.

Of course. Mythic may think "fuck it, lets have no support for the game. Release it then forget about it" which wouldnt be hard for any company to equal :p
 

Straef

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Tears said:
One thing that will sway it will be ingame CSR, lets hope that the powers to be at GoA implement/use that in WAR
I haven't been too impressed by their CSR, as I haven't seen any GM's online for many months now (other than the ocasional appearance when contacted by some E&E person), and even when I did ocasionally noticed them, some years ago, they weren't on quite as often as they should've been.
I do, however, think the RightNow service has improved somewhat, tho it's still slow compared to the time it takes to get a response on the US servers.
Ryuno said:
I'm really gutted that EU and US players can't play together.
I won't be feeling bad for not getting to play with Americans, tho I wouldn't mind being able to choose from some US/EU servers on the loging screen or so, just in case.
 

Etzel

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Whilst I am atm very unconvinced at GOA's ability to host this game properly a couple of points need to be clarified imo.

1) Advertising - Yes UK advertising especially was appalling, but I remember a PC Mag review at release that basically said "yeah it's the same game Mythic released xx months ago" and they marked the score down just because it wasn't new. When WO hits it will be global marketing, they will be promoting a NEW product, possibly taking some of Mythics advertising and customising it (and we know GOA's marketing people can do some good art when needed)

2) Patches - I'm 100% convinced they will patch on time, I might be wrong but i'd guess DAoC was never designed to be translated making it a pig to translate. WO will be built with ease of translation as a primary feature.

3) Mythic should host the game theirself in Europe - Well ofc we'd like that but in reality it was never going to happen. GOA by now should have a slick translation team capable of multi languages, they have a distribution network, they have a datacentre, they have knowledge of European law/employment law. In short they have everything Myhic dont have, if Mythic wanted to host theirself i'm fairly sure they'd either have to have a split release date or a delayed release. To build the GOA network again from scratch isn't an easy or cheap job.
 

Straef

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Hmmm, marketing... I remember trying to find Darkness Rising in some Dutch stores, and after checking pretty much every media store in my town, aswell as the nearest city's centre, I never did. Funnily enough, I ran into the expansion while on vacation in Italy, in the first (and only) media store I visited.
Anyway, what I mean is that it wouldn't hurt to actually run into some advertisements or game cards (whatever the things are called that they use in some other MMORPG's), just so I don't get the impression that I'm the only person in the Netherlands left playing the game, and from what I've heard it hasn't been too much better in any of the other countries.
For starters, it would be nice to actually be able to buy the game, without having to search for hours or ordering it over the internet.
I believe that just seeing WO appearing in stores, along with people around me noticing its existence like they did with WoW and the likes, but never with DAoC, and the game remaining there for more than a week (the way some MMORPG's are still lying around in stores, over a year after their release), as that's the reason I didn't start playing DAoC until about half a year after its release: I didn't know where to get it, or whether it was still on sale.
The moment I see WO appear in shops, along with people at least discussing it ('hey, reckon it's any good?' 'will you be playing it' and the likes) I'll at least get a better impression of the game, and a higher esteem of GOA in general.
 

Pirkel

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TBH I think GOA will do fine.

All they have to do is hire all the specialists that so regulary post on Freddyshouse and they will turn things around in days... did I say days? Sorry I meant to say hours... if it even takes them that long. It's all so easy!

I think I'm gonna apply at GOA and see if they currently have any openings for forumtrolls.
 

RS|Phil

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GOA will probably do a fine job in the EU - been ok so far.

Having said that let's just look at the main question and that is this :

If WAR will be operating based on a simultaneous release, including all expansions and languages, then why play in the EU at all? I've played a few games trans-Atlantically over the years and I can tell there's no noticeable lag despite the distance and if all the EU players went to the US servers we'd have our own night-life making the servers just a better place to be anyway.
No more non-primetime. Hell, I reckon they'd probably put night CSR in if they looked at the late night population and saw it was high.

Not having a go at GOA here but like I said, what incentive is there to play on GOA's servers ? Zip. Nada. None.

The US ones are just as good, if not better. There's your answer.
 

Pirkel

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RS|Phil said:
If WAR will be operating based on a simultaneous release, including all expansions and languages, then why play in the EU at all? I've played a few games trans-Atlantically over the years and I can tell there's no noticeable lag despite the distance and if all the EU players went to the US servers we'd have our own night-life making the servers just a better place to be anyway.
No more non-primetime. Hell, I reckon they'd probably put night CSR in if they looked at the late night population and saw it was high.

Aren't you contradicting yourself there?

NOT having a simultaneous release would be a better reason to play in the US then having one ... the different languages will only be offered by GOA if you play the US version you can only play it in English... or well on English language servers anyway.

Timezone is another issue one that really put me off when I played US servers ... recently in DAOC but earlier in UO and SWG as well.
 

RS|Phil

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Pirkel said:
Aren't you contradicting yourself there?

NOT having a simultaneous release would be a better reason to play in the US then having one ... the different languages will only be offered by GOA if you play the US version you can only play it in English... or well on English language servers anyway.

Timezone is another issue one that really put me off when I played US servers ... recently in DAOC but earlier in UO and SWG as well.

How am I? My point is there's no difference except historically the US servers are plain better.
 

Pirkel

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RS|Phil said:
How am I? My point is there's no difference except historically the US servers are plain better.

Nevermind must have read your post wrong then.

Looks to me like you say "Because there is now a simultaneous release in the US and Europe it's even better to play the US"...

Where to me it would make more sense to say "because the US gets patches earlier it's better to play in the US".

I love how you build such a strong case for the US servers being plain better though! <3
 

RS|Phil

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Pirkel said:
Nevermind must have read your post wrong then.

Looks to me like you say "Because there is now a simultaneous release in the US and Europe it's even better to play the US"...

Where to me it would make more sense to say "because the US gets patches earlier it's better to play in the US".

I love how you build such a strong case for the US servers being plain better though! <3

I see. Well, that's not what I meant especially as I'm assuming that this discussion is based around the English language set servers. There are obviously reasons to go with GOA if your native tongue is supported.

I didn't feel I really needed to explain why, and I suspect if you gave it a few moments thought you'd realise you already know the reasons. There's really no need to be petty with me. :)
 

Wild

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The job GoA has done over the last 4 yrs for me has been fine. OT not their fault etc in game support would of been nice but in the last 4 yrs i suspose i would have used it maybe once or twice max and rightnow i found great.

only trouble i have is the total balls up of the pryd Database.

charaters equipment lost -- sure its a shame but im sure it wont happen again
will take time to restore -- i understand this takes time but i reported in October and items were restored only 2 weeks ago .. 7 MONTHS

the funny thing im a bit of a sucker and ill live with that 7 months unable to play a main charater and play an alt on another acc.

now here is the sick part.

"in order for us to restore you charaters items you need to keep your account open" im sorry but im guessing GOA thought that they had us by the balls and we would carry on paying monthly coz we want to get our items restored and it would just be tough titty! well they was right tbh i paid as im sure lots of other people did

and the " we are working as fast as we can " LOL 7 months of subs payment i made just in the hope that maybe just maybe ill log on the next day and find my stuff back..

so conpensation, free 7 months subs ? NO a refund ? NO i got 50p and items restored and now playing a game that the market value of items is screwed
oh and GOA got 7 months subs payment for a account i couldnt use..


all this BS .. GOA did the best they could . no they didnt they totally screwed us over.

ill be playing on US and ill be trying my hardest to get all my pals there too

GOA :kissit:
 

old.Whoodoo

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Cant we all just wait and see, poor old Mark, Req and Erivoss are getting so much of an ear bashing about all this I bet they wished they hadnt bothered telling such a bunch of selfish inbreds.

Now chill out and get back to rvring like...!
 

Pirkel

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Wild said:
The job GoA has done over the last 4 yrs for me has been fine. OT not their fault etc in game support would of been nice but in the last 4 yrs i suspose i would have used it maybe once or twice max and rightnow i found great.

only trouble i have is the total balls up of the pryd Database.

charaters equipment lost -- sure its a shame but im sure it wont happen again
will take time to restore -- i understand this takes time but i reported in October and items were restored only 2 weeks ago .. 7 MONTHS

the funny thing im a bit of a sucker and ill live with that 7 months unable to play a main charater and play an alt on another acc.

now here is the sick part.

"in order for us to restore you charaters items you need to keep your account open" im sorry but im guessing GOA thought that they had us by the balls and we would carry on paying monthly coz we want to get our items restored and it would just be tough titty! well they was right tbh i paid as im sure lots of other people did

and the " we are working as fast as we can " LOL 7 months of subs payment i made just in the hope that maybe just maybe ill log on the next day and find my stuff back..

so conpensation, free 7 months subs ? NO a refund ? NO i got 50p and items restored and now playing a game that the market value of items is screwed
oh and GOA got 7 months subs payment for a account i couldnt use..


all this BS .. GOA did the best they could . no they didnt they totally screwed us over.

ill be playing on US and ill be trying my hardest to get all my pals there too

GOA :kissit:

Crist 7 months I feel for you mate :(

BUT. This has been discussed so many times already.

No-one forced you to keep your account open all that time. They said from the start that they'd send you a message when they came round to restoring your shit and only then did you need to open your account. So that quote "in order for us to restore you charaters items you need to keep your account open" is complete and utter bolocks. You chose to keep your account open can't blame that on them or demand those subs back really :(
 
X

xGenocidex

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lol goa shouldnt be allowed to host anything else after the shit job they did with daoc :l
 

Kinag

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xGenocidex said:
lol goa shouldnt be allowed to host anything else after the shit job they did with daoc :l

You're still playing aren't you?

Can't be that bad then..
 

Shike

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Requiel said:
We can't announce how support will work for WAR at the moment as that is still a matter that needs to be discussed between ourselves and Mythic. In the same way Mythic haven't announced their support systems either as it's too early to do so. What Mark Jacobs says however is that EU and US support will be identical in quality and scope, the details of how that support will be offered are to be announced closer to the live release.

thats good news :)
 

Demon2k3

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Can everybody be so spoiled? I've not had much lag problems with daoc at all. Yes it has been laggy at times and the database crash hit hard.

But it's over a year until the release is, can't you give req mark and those an break instead and wait how the end result looks, it's an great game concept.

But people are so damn spoiled nowaday that they have to get as they want and even when they get it they whine.

(i know i'm generalizing, but those who read page after page of whine knows what i mean)
 

Thorwyn

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Can everybody be so spoiled? I've not had much lag problems with daoc at all. Yes it has been laggy at times and the database crash hit hard.

Maybe if you had had lag problems, you´d think differently?

The truth is - as always - somewhere in the middle. If you buy a product, you expect to at least be able to play it. The game might be shite, the community might be crap, that´s all secondary stuff. But the ability to play it is the minimal requirement, be it a singleplayer game or - even worse - a MMO. I agree, that many people here are (overre-)acting like the 12 Euros/month are making them some kind of shareholders of the company. But a decent sized percentage of the customers simply want to be able to play the game and there´s nothing wrong with the expectation and it´s certainly not a sign of being spoiled when you do so.
 

Morchaoron

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lael what a bunch of whiners, i played a few mmorpgs on US servers and it was more crappier then the european ones because: higher average ping (i hate 100+), crappy timezones and more stupid kids in general (eurotrash lol lol etc)....
 

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