from your IT department...

Thorwyn

FH is my second home
Joined
Dec 22, 2003
Messages
4,752
Just received this via email an found it rather funny, so I made a (sloppy) translation:

Important message from your IT department:


If someone from the IT Dep. is coming to your office, log out from your computer and go have a coffee. We´re able to memorize 700 passwords, no problem.


If your computer needs to be moved from one office to the other, make sure it´s hidden under a pile of postcards, pictures, toys, dryed flowres and other stuff. We don´t have a life and love to dig in other peoples junk.


If you´re receiving an email from your IT department, delete it immediately. They´re probably just testing the mailserver.


If a member of the IT staff is having lunch, snow him with your computer problems and expect him to answer immediately. The only purpose of existence of the IT staff is to serve you and they´re exclusively thinking about fixing computers.


If you meet a IT staffmember somewhere outside of his office, ask him something about computers. He´s probably just looking for people who´re not using Email or telephones.


If the Xerox is broken, call the IT department. After all, there´s electronics in a Xerox too, isn´t there?


If you´re having problems with your modem dialup at home, call the IT department. They´re able to fix telephone problems from the distance.


If your private computer is broken, bring it to the IT department and put it on a chair or desk. Don´t leave your name, phonenumber and most important no description of the problem. IT people love solving riddles.


If a member of the IT department is on the phoen, trying to guide you through some process on your computer, read a newspaper or do something else. They don´t want you to listen, they love hearing their own voice.


If the printer doesn´t print, send the printjob 20 more times. Print jobs sometimes tend to dissapear in the void.


If the pritner still doesn´t print, send the printjob to the other 68 printers in the office. One of them WILL print out.


Online help is for whimps.


Don´t hesitate to fix or upgrade drivers and other software on your own if you feel like it and if you think that you´re a computer geek. We love solving problems at 3 AM.


Never say thank you! IT staff love their job and they´re getting payed for it.


If they´re asking you whether you´ve installed new software on your computer, always LIE! It´s nobodys business what´s on your computer.


If the cable of your mouse threatens to push over the coffee mug, lift your monitor and fix the cable with it. Mousecables are designed to survive a 20kg monitor resting on them.


If the SPACE key is broken, blame the mail program.


Bread crumps, Coffee and sticky stains of Cola drastically increase the functionality of your keyboard.


If you´re receving a message from your computer, saying "Are you sure", immediately click YES. Hell.. if you weren´t sure, you wouldn´t have done it, right?


Don´t hesitate to say things like: "I don´t know jack shit about this computer crap". It doesn´t bother the IT staff at all if you call their work "crap".

If the toner of your printer is empty, call the IT department. Changing the toner is a complex and dangerous issue and requires professional technical support.


If there´s something wrong with your computer, ask your secretary to call the IT department. They love comtemplating problems with a third person who doesn´t know what the problem is all about.


If you´re sending an email with a 30 MB attachment, make sure set them on high priority and send a CC to every member of the office. The space on our mailserver is unlimited.


Never divide large print batches into smaller ones. God doesn´t allow anybody else but YOU to print.


If your son is studying IT, let him go to your office every weekend, so he can work on the fast PCs in the off
ice. We wil lbe there to fix the problem when his illegal copy of Visual Basic 6 crashes the servers.

If you bring your private PC to the IT department, tell them how important it is to fix it quickly, so your kids can play Doom or DAoC again. They got plenty of time and will start immediately.
 

Jeremiah

Fledgling Freddie
Joined
Aug 10, 2004
Messages
1,131
Thorwyn[B&Q] said:
If the printer doesn´t print, send the printjob 20 more times. Print jobs sometimes tend to dissapear in the void.

This nearly made me choke on my lunch hehe :D

Great Email :)
 

[SS]Gamblor

Fledgling Freddie
Joined
Feb 1, 2004
Messages
1,293
Most of these i've had to go through .. but some stick out more than others.


1. Call the IT supoprt section if you break a heel on your shoe , remember these guys /ugly women have no social contact so even doing this will make them feel important.

2. loose your car keys on a sunday evening at the end of the shift, No problem, ring us and let us know and we will spend 3 hours looking around a badly light car park with you , and no .. we won't be angry at all that you left the keys on your friends desk.


That should be added to the original post ( i've gotten a few of these calls in my time , but as i was raised on B.O.F.H manual i'll write it more like it should be. ... what actualy happens is somewhere in between the 2.

1. a broken heel on your shoe ? right or left ? left .. hmmm sorry can't help only have glue for Right foot shoes, try paging people who have glue for left foot shoes over the tan-oy .

2. Ok what's the make modle and reg of your car ? Hmm ok , and how much is it worth ? no it's not a personal question , i need this in case it's been robbed, i'm filling out a insurace form ... ok we will be down in about 30 mins , go grab a coffee or something .

/rings a dodgey/pikey mate .. yeah a decent car going up here .. nahh the muppet lost his keys , left them on a friends desk ... sure i'll meet you out there.
 

Naffets

Can't get enough of FH
Joined
Nov 25, 2004
Messages
1,913
Jeremiah said:
This nearly made me choke on my lunch hehe :D

Great Email :)

I work in an IT support department

I've had a customer call before now (Ages ago now) who was having printer problems, i took him to Printers and Faxes and i said "What do you see?" He replied with "Epson C62 (Copy 92)" or something simular. I asked why he didn't work out it wasn't going to work after the first 91 copies :D

I also had one customer who misread setup.mlf as setup.milf, then said that obviously he was thinking of something else lol. The funniest one though, the lady who called and said that it was hard to control the cursor on screen with the footpedal, she had the mouse upside down under her desk.....
 

Himse

FH is my second home
Joined
Jan 31, 2004
Messages
2,179
Naffets said:
I work in an IT support department

I've had a customer call before now (Ages ago now) who was having printer problems, i took him to Printers and Faxes and i said "What do you see?" He replied with "Epson C62 (Copy 92)" or something simular. I asked why he didn't work out it wasn't going to work after the first 91 copies :D

I also had one customer who misread setup.mlf as setup.milf, then said that obviously he was thinking of something else lol. The funniest one though, the lady who called and said that it was hard to control the cursor on screen with the footpedal, she had the mouse upside down under her desk.....

lol ;) last bit is awesome and why NS keep changing servers? :p
 

Chronictank

FH is my second home
Joined
Jan 21, 2004
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10,133
lol brilliant
worst part is most of them are spot on, one i will always remember happened to me was when i was on a call out in computer room.
This guy grabs my arm and goes "help my computer is dying"
Me "sorry? your computer is dying?"
Him: "Yes hurry, a virus is killing my computer"
Me: "Ok ill come take a look"
Him: "Quick before its too late, the virus is killing it"
I walk over and the screen was flashing, turns out the monitor cable had come loose making the screen flash and he thought it was a virus "killing" his PC :D
 

Ezteq

Queen of OT
Joined
Jan 4, 2004
Messages
13,457
Bread crumps, Coffee and sticky stains of Cola drastically increase the functionality of your keyboard.


rofl they must have seen my old keyboard, i was having a sanger and playing daoc ages ago and a big glob of mayo fell out and oozed in the keys, bf was l;ike w00t when he got home i told him i was surfin elph pr0n lol.
 

Dakkath

Can't get enough of FH
Joined
Dec 24, 2003
Messages
1,291
An oldie but a goodie (yes there really are people this stupid)

This is from the taped conversation leading up to dismissal:
"WordPerfect Technical Desk, may I help you?"
"Yes, well, I'm having trouble with WordPerfect."
"What sort of trouble?"
"Well, I was just typing along, and all of a sudden the words went away."
"Went away?"
"They disappeared."
"Hmm. So what does your screen look like now?"
"Nothing."
"Nothing?"
"It's blank; it won't accept anything when I type."
"Are you still in WordPerfect, or did you get out?"
"How do I tell?"
"Can you see the C: prompt on the screen?"
"What's a sea-prompt?"
"Never mind. Can you move the cursor around on the screen?"
"There isn't any cursor: I told you, it won't accept anything I type!"
"Does your monitor have a power indicator?"
"What's a monitor?"
"It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on?"
"I don't know."
"Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?"
"Yes, I think so."
"Great. Follow the cord to the plug, and tell me if it's plugged into the wall."
".......Yes, it is."
"When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?"
"No."
"Well, there are. I need you to look back there again and find the other cable."
"....... Okay, here it is."
"Follow it for me, and tell me if it's plugged securely into the back of your computer."
"I can't reach it."
"Uh huh. Well, can you see if it is?"
"No."
"Even if you maybe put your knee on something and lean way over?"
"Oh, it's not because I don't have the right angle-it's because it's dark."
"Dark?"
"Yes-the office light is off, and the only light I have is coming in through the window"
"Well, turn on the office light then."
"I can't."
"No? Why not?"
"Because there's a power outage."
"A power... A power outage? Aha, Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in?"
"Well, yes, I keep them in the closet."
"Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."
"Really? Is it that bad?"
"Yes, I'm afraid it is."
"Well, all right then, I suppose. What do I tell them?"
"Tell them you're too fucking stupid to own a computer."
 

Naffets

Can't get enough of FH
Joined
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Messages
1,913
Dakkath said:
An oldie but a goodie (yes there really are people this stupid)

"Well, all right then, I suppose. What do I tell them?"
"Tell them you're too fucking stupid to own a computer."

I so wish i could do that at work

Then again im training staff now instead of taking calls so i dont even have the chance
 

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