Dead Pixel ?

[xRedfieldx]

Hi, i just bought a new 19" ACER tft.
When ive set it up theres a green pixel permanently there on the screen. ACER say this is a dead pixel and is fine, and will not exchange it as your allowed upto 5 dead pixels.

Anyone else bought a monitor with a "dead pixel" on it, and have you been able to exchange it?

 

[Thorwyn]

You´re snookered.
Companies do indeed have a tolerance range of 5 dead pixels. That´s the reason why you should ALWAYS demand them to show you the monitor in action in your hardware store and if it doesn´t have any dead pixels, you tell them that you want EXACTLY this monitor. If they refuse to plug in the monitor, go to another store.

 

[Influenza]

Hi, i just bought a new 19" ACER tft.
When ive set it up theres a green pixel permanently there on the screen. ACER say this is a dead pixel and is fine, and will not exchange it as your allowed upto 5 dead pixels.

Anyone else bought a monitor with a "dead pixel" on it, and have you been able to exchange it?

Did you buy it online? if so you have 7 days to contact the company and tell them you dont want it anymore , you can then send it back to them and get a full refund.

http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html

 

[Darzil]

It's why I buy TFT's in shops, regardless of the additional cost. It's worth it to me to let me see whether there are any dead pixels.

Darzil

 

[xRedfieldx]

Yeah it was online.
Why should i say i want a refund? Because the guy at ACER was a total nob he wouldnt put me through to anyone who can help me further, said "thats not gonna happen" i asked his name he said "thats not gonna happen, but lets call me shaun" i said i want one without dead pixels he said "thats not gonna happen" and put the phone down!

Last time i ever buy from ACER

 

[Mojo]

Hi, i just bought a new 19" ACER tft.
When ive set it up theres a green pixel permanently there on the screen. ACER say this is a dead pixel and is fine, and will not exchange it as your allowed upto 5 dead pixels.

Anyone else bought a monitor with a "dead pixel" on it, and have you been able to exchange it?

Yeah it's normal, i have 1 on my lappy that sits where the task bar is so it's no bother, pain in the ass if its right in the middle of the viewing area tho.

 

[Boni]

Jeez, 5 dead pixel limit, whatever next!

Tell them the specifications quote a resoltion of 1280x1024 not 1280x1024-1 and that you have bought an item that clearly doesnt fit the specification they claim. Im sure thats a breach of your consumer rights (assuming you live in the UK), and you should quote the trading descriptions act at them to see how quick they cough up a replacement or cash refund in accordance with teh law.

 

[xRedfieldx]

Thanks for all the above advice, filling in the online returns form now fingers crossed.

 

[Thorwyn]

Im sure thats a breach of your consumer rights

no, it´s not

 

[Mojo]

Jeez, 5 dead pixel limit, whatever next!

Tell them the specifications quote a resoltion of 1280x1024 not 1280x1024-1 and that you have bought an item that clearly doesnt fit the specification they claim. Im sure thats a breach of your consumer rights (assuming you live in the UK), and you should quote the trading descriptions act at them to see how quick they cough up a replacement or cash refund in accordance with teh law.

They have been shafting people with HDD Descriptions for years, why not LCD's?

 

[Boni]

no, it´s not

Perhaps you could elbarate why not? The act says that the item must match its specification, even giving an example, and this monitor is clearly not.

 

[Darzil]

Perhaps you could elbarate why not? The act says that the item must match its specification, even giving an example, and this monitor is clearly not.

It's because in the small print, there are a certain number of dead pixels allowed.

However, for any on-line purchase there is a 7 day cooling off period where companies have to allow you to return goods (at your own shipping cost, and a small admin charge may be made) if you change your mind about buying them, regardless of whether or not they work to specification.

Darzil

 

[Boni]

They have been shafting people with HDD Descriptions for years, why not LCD's?

Lots of shops shaft lots of people.... That doesnt mean they are right or wont give in when confronted by a consumer that knows their rights (or is just noisy enough). Every time I buy a game in 'Game' they give me some shit about not giving a refund if the game needs taking back, and I have to remind them that if the game is faulty or breaches the trade description act then they must by LAW (they always go rather quiet then).

Dunno whats up with HDD descriptions either, but if quotations about performance arent backed up with a margin for error (say the monitor was listed as 1280x1204 +/-5 pixels when you bought it), then clearly they are at a fault the same as if they sold you a 60ft plank of wood that was only 59ft long when it turned up.

 

[Boni]

It's because in the small print, there are a certain number of dead pixels allowed.

If thats true, then I guess trading standards act cant help them. Nerf dead pixels!

Well its been informative to know, I bought a new monitor last week, never saw any mention of 'dead pixels' while scanning the specs of monitors (and looking back still cant see any), didnt get any and im happy with my buy, but I can see why people would rather buy after seeing their monitor IRL ..

 

[Mojo]

Dunno whats up with HDD descriptions either.

1gig advertised HHD Space is actually 1000mb, not 1024 as it should be.

And sure they could sell LCD's without any errors then we would still be paying 1k for a 15" so quit ur bitching.

 

[Boni]

Ah kewl yeah, lot of misconceptions about exact size of memory / hdd space etc around, I see your point.

And sure they could sell LCD's without any errors then we would still be paying 1k for a 15" so quit ur bitching.

Doesnt seem like rocket science to me. I know firms like LG do extensive tests on many parameters, im guessing ACER might be saving themselves and their consumer money by not testing monitors as well. But I would really biatch if I had 4 dead pixels in the middle of my screen.

 

[Afran]

My new monitor only has one dead pixel on it, but tbh, can barely see it and to see it you have to have a white background and look really closely

 

[Mojo]

Ah kewl yeah, lot of misconceptions about exact size of memory / hdd space etc around, I see your point.



Doesnt seem like rocket science to me. I know firms like LG do extensive tests on many parameters, im guessing ACER might be saving themselves and their consumer money by not testing monitors as well. But I would really biatch if I had 4 dead pixels in the middle of my screen.

So would I but it wouldn't be a surprise to me if i got myself a cheap one, if i spent good money on a top end product i would expect it to be perfect too. But you do get what you pay for, like everything else.

 

[Darzil]

My new monitor only has one dead pixel on it, but tbh, can barely see it and to see it you have to have a white background and look really closely

Yeah, it's the real issue with dead pixels. A dead one in a fairly neutral colour near the edge of the screen isn't a big deal. A dead one in a nasty colour near the centre of the screen is a pain.

Darzil

 

[Galadry]

Pixel is the name of our cat, and the thread title gave me a scare for a second before I realised!!

 

[tollstore]

You dont have to give them any reason for returning the goods if you contact company within 7 days - Under distance selling rules the consumer has a 7 day cooling off period. this link may be useful if they refuse.
http://www.oft.gov.uk/Business/Legal/DSR/default.htm

 

[Bahumat]

They have been shafting people with HDD Descriptions for years, why not LCD's?

We all know 1gb is actually 1024 mb's. But when selling HDD's they used 1000mb because it was an easier number to work with. This was never a problem cause 24mb is nothing, however we have huge hdd's since then so that 24x insane size of today's hdd's = alot of space thats not actually there.

 

[Adrianicus]

We also had a work monitor with 1 dead pixel and they threw the 5 pixel rule at us.

They refused to change the monitor full stop.

So annoying but its something I can live with.

 

[Mojo]

We all know 1gb is actually 1024 mb's. But when selling HDD's they used 1000mb because it was an easier number to work with. This was never a problem cause 24mb is nothing, however we have huge hdd's since then so that 24x insane size of today's hdd's = alot of space thats not actually there.

No not all people do know in fact i would say less than 3% of computer owners would know it, techies/hobbyists will, but most people do not. Having said they don't know the difference anyway so it's a moot point. And as for it being an easier number to work with well, I think thats a crap reason and not one that I subscribe to.

 

[Windwalka1]

Yeah it was online.
Why should i say i want a refund? Because the guy at ACER was a total nob he wouldnt put me through to anyone who can help me further, said "thats not gonna happen" i asked his name he said "thats not gonna happen, but lets call me shaun" i said i want one without dead pixels he said "thats not gonna happen" and put the phone down!

Last time i ever buy from ACER

Phone again and record it. if the next guy does that you can send that in to management and they shud a) give you a new screen for the guy being a twat. b) bcause its a legality if ur not happy within 2 weeks (UK) u can take it back. c) the muppet will get fired because iirc most call centers record phone calls and they can find out who it was... but well next time ask his name first...

BEST TIP: if u buy from a store and they give you shit. just say "under the consumer rights act 26 you have to give the consumer a full refund if he/she isnt happy with the product" (important say "the consumer" not "me") and well theyll either get their manager and he'll come out and apologise or theyll just take it back n give u a new 1..

P.S. i have no clue what the consumer rights act 26 is...and well im close to alot of lawyers.. and that line never fails for me...if someone finds it out and replys on here it'll make me laugh

 

[Windwalka1]

and well if that fails... u have another right saying that if u werent told about the fault (yes this counts for even 1 faulty pixel) hence bypassing the 5 pixel rule in their small print... you have a right to full refund from the person you bought it from... not the manufacturer or anyone else...so basically the "5 pixel rule" counts for F*** all..

ive had a bad day and i want to screw some big companies over..so this is my first effort to help my fellow gamer out... now off to smash some windows and steal some cars...

 

[Coolan]

i work in retail myself and when selling any displays i always inform the customer of where they stand with dead pixels, but that being said i love it even more when they come in complaining making up crap about consumer rights.

 

[xRedfieldx]

i work in retail myself and when selling any displays i always inform the customer of where they stand with dead pixels, but that being said i love it even more when they come in complaining making up crap about consumer rights.

Got my refund accepted, but i have to pay for my own courier.

 

[confused]

somebody may have said it, but if its green, it's not a dead pixel, it's just lazy, try massageing the screen with a cloth and have a multiple colour changeing screen saver running. Can't guarentuee it'll work though

 

[Jeros]

Makes me feel happier with my aging CRT moniter, sure it takes up half the desk but at least i wont have any pixels die on me.

then ill get a hernia moving it :<