Bahumat
FH is my second home
- Joined
- Jun 22, 2004
- Messages
- 16,788
see, i warned ya!
> A lady died in January 2006, and Citibank billed her credit card
> service charges in February and March. As the customer was in no
> position to pay up, Citibank added late fees and interest.
>
> A family member then placed a call to the bank.
>
> Here's the telephone exchange:
>
>
> Family Member - "I am calling to tell you she died in January.
>
>
> Citibank - "The account was never closed and the late fees and charges
> still apply."
>
>
> Family Member - "Maybe, you should turn it over to collections."
>
>
> Citibank - "Since it is two months past due, it already has been."
>
>
> Family Member - "So, what will they do when they find out she is
> dead?"
>
>
> Citibank - "Either report her account to frauds division or report her
> to the credit bureau, maybe both!"
>
>
> Family Member - "Do you think God will be mad at her?" !!)
>
>
> Citibank - "Excuse me?"
>
>
> Family Member - "Did you just get what I was telling you? The part
> about her being dead?"
>
>
> Citibank -"Sir, you'll have to speak to my supervisor."
>
>
> The supervisor then gets on the phone.
>
>
> Family Member - "I'm calling to tell you she died in January."
>
>
> Citibank - "The account was never closed. And late fees and charges
> still apply." (This must be a phrase taught by the bank!)
>
>
> Family Member - "You mean you want to collect from her estate?"
>
>
> Citibank - (Stammering) "Are you her lawyer?"
>
>
> Family Member - "No, I'm her great nephew."? (Lawyer information
> given)
>
>
> Citibank - "Could you fax us a certificate of death?"
>
>
> Family Member - "Sure." (Fax number is given)
>
>
> After they get the fax:
>
>
> Citibank - "Our system just isn't set up for death. I don't know what
> more I can do to help."
>
>
> Family Member - "Well, if you figure it out, great! If not, you could
> just keep billing her. I don't think she will care."
>
>
> Citibank - "Well, the late fees and charges do still apply."
>
>
> Family Member - "Would you like her new billing address?"
>
>
> Citibank - "That might help."
>
>
> Family Member - "Odessa Memorial Cemetery, Highway 129, Plot Number
> 69."
>
>
> Citibank - "Sir, that's a cemetery!"
>
>
> Family Member - "What do you do with dead people on your planet?
>
>
> A lady died in January 2006, and Citibank billed her credit card
> service charges in February and March. As the customer was in no
> position to pay up, Citibank added late fees and interest.
>
> A family member then placed a call to the bank.
>
> Here's the telephone exchange:
>
>
> Family Member - "I am calling to tell you she died in January.
>
>
> Citibank - "The account was never closed and the late fees and charges
> still apply."
>
>
> Family Member - "Maybe, you should turn it over to collections."
>
>
> Citibank - "Since it is two months past due, it already has been."
>
>
> Family Member - "So, what will they do when they find out she is
> dead?"
>
>
> Citibank - "Either report her account to frauds division or report her
> to the credit bureau, maybe both!"
>
>
> Family Member - "Do you think God will be mad at her?" !!)
>
>
> Citibank - "Excuse me?"
>
>
> Family Member - "Did you just get what I was telling you? The part
> about her being dead?"
>
>
> Citibank -"Sir, you'll have to speak to my supervisor."
>
>
> The supervisor then gets on the phone.
>
>
> Family Member - "I'm calling to tell you she died in January."
>
>
> Citibank - "The account was never closed. And late fees and charges
> still apply." (This must be a phrase taught by the bank!)
>
>
> Family Member - "You mean you want to collect from her estate?"
>
>
> Citibank - (Stammering) "Are you her lawyer?"
>
>
> Family Member - "No, I'm her great nephew."? (Lawyer information
> given)
>
>
> Citibank - "Could you fax us a certificate of death?"
>
>
> Family Member - "Sure." (Fax number is given)
>
>
> After they get the fax:
>
>
> Citibank - "Our system just isn't set up for death. I don't know what
> more I can do to help."
>
>
> Family Member - "Well, if you figure it out, great! If not, you could
> just keep billing her. I don't think she will care."
>
>
> Citibank - "Well, the late fees and charges do still apply."
>
>
> Family Member - "Would you like her new billing address?"
>
>
> Citibank - "That might help."
>
>
> Family Member - "Odessa Memorial Cemetery, Highway 129, Plot Number
> 69."
>
>
> Citibank - "Sir, that's a cemetery!"
>
>
> Family Member - "What do you do with dead people on your planet?
>
>