Cata and Play.com

Placador

Fledgling Freddie
Joined
Jul 12, 2004
Messages
165
I just orded 2 Catacombs on play.com, they send me an e-mail that say that i have to send them a fax or e-mail with some information.
Anybody know the info they want?
 

Thegreatest

Fledgling Freddie
Joined
Jan 24, 2004
Messages
1,023
Placador said:
I just orded 2 Catacombs on play.com, they send me an e-mail that say that i have to send them a fax or e-mail with some information.
Anybody know the info they want?
doesnt it say on the mail what info they want? otherwise, copy/paste the mail here so we can check...They probably want to know more info about your bank details.
 

Dorimor1

Banned
Joined
Jan 22, 2005
Messages
2,579
Thegreatest said:
doesnt it say on the mail what info they want? otherwise, copy/paste the mail here so we can check...They probably want to know more info about your bank details.
you mean YOU want to know more info about his bank details :S
 

DocWolfe

Part of the furniture
Joined
Jan 3, 2005
Messages
2,855
are you sending to the address the card is registered at? at christmas they do this alot in highstreet shops, ask for confirmation of identity etc. because card theft is prevailent at that time of year. Dunno why they would ask you for details? Tried emailing them back?
 

Gibbo

Fledgling Freddie
Joined
Jan 7, 2004
Messages
790
I would be very wary of the email. Due to the amount of scams that there are around I doubt any company would send an email to someone asking you to email them back with details. Of course I don't what is in the email you got, if it says in it that you order Catacombs and we need more information then its probably genuine.

If I were you I would go onto play.com and go into your account details and check the progress of your order. Then find an email link on the play.com website and email them asking them if the email you received was from them.

And don't trust any links in an email either if you want to go check it out. Always go to your browser and type it in, not click on a link in the email.
 

Bugz

Fledgling Freddie
Joined
May 18, 2004
Messages
7,297
Dorimor1 said:
you mean YOU want to know more info about his bank details :S
I daut it.

My guess is his trying to be helpful?
 

Placador

Fledgling Freddie
Joined
Jul 12, 2004
Messages
165
E-mail say that

Thank you for your recent order with Play.com.

Due to some fraudulent activity in similar addresses to yours, we have
placed your account on hold and would ask that you fax your Card statement
to us showing your name and address so that we can approve your account
and process your order as quickly as possible.

Please fax this information along with the email login address of your
account to +44 (0)1223 395220 for the attention of Jeffrey Powell, or
email a scanned copy of your statement (preferably in jpeg format) to
jeffrey.powell@play.com

We apologise for the inconvenience caused to you in this matter and hope
that you understand the need for this security.



Kind Regards

Play

**************************************************************************
****
This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they
are addressed. Please notify the sender immediately by e-mail if you
have received this e-mail by mistake and delete this e-mail from your
system.
Any views or opinions presented in this email are solely those
of the author and do not necessarily represent those of the company.
Finally, the recipient should check this email and any attachments
for the presence of viruses. The company accepts no liability for
any damage caused by any virus transmitted by this email.

Play.com, PO Box 192, St Helier, Jersey JE4 8RP www.PLAY.com
**************************************************************************
****
 

Thegreatest

Fledgling Freddie
Joined
Jan 24, 2004
Messages
1,023
Dorimor1 said:
you mean YOU want to know more info about his bank details :S
What the fuck? You stupid or something? Djeez, I'm trying to help him out, if you dont have anything constructive to say, leave the topic alone instead of attacking people with false accusations.

Placedor, I have ordered from play.com before and when the order is above a certain amount they ask you to send them the Address where your credit card bills/account statements are being sent to. Thats just something they need to know before they can get the ammount you ordered for off your credit card.

But this mail is different, they ask you to fax/mail them on of your bank account statements, where they can verify the address on it. So just scan 1 of them and fax it or mail it to them.
 

Placador

Fledgling Freddie
Joined
Jul 12, 2004
Messages
165
I orded it on amazon, in 3-5 days i will get it :D
Thx anyway
 

Karatakus

Fledgling Freddie
Joined
May 7, 2004
Messages
43
Placador said:
Thank you for your recent order with Play.com.

Due to some fraudulent activity in similar addresses to yours, we have
placed your account on hold and would ask that you fax your Card statement
to us showing your name and address so that we can approve your account
and process your order as quickly as possible.

Please fax this information along with the email login address of your
account to +44 (0)1223 395220 for the attention of Jeffrey Powell, or
email a scanned copy of your statement (preferably in jpeg format) to
jeffrey.powell@play.com

We apologise for the inconvenience caused to you in this matter and hope
that you understand the need for this security.



Kind Regards

Play

**************************************************************************
****
This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they
are addressed. Please notify the sender immediately by e-mail if you
have received this e-mail by mistake and delete this e-mail from your
system.
Any views or opinions presented in this email are solely those
of the author and do not necessarily represent those of the company.
Finally, the recipient should check this email and any attachments
for the presence of viruses. The company accepts no liability for
any damage caused by any virus transmitted by this email.

Play.com, PO Box 192, St Helier, Jersey JE4 8RP www.PLAY.com
**************************************************************************
****
I wouldn't trust that mail tbh, and I'd contact play.com directly to enquire about its validity. Looks like a scam attempt to me, and I definately wouldn't mail or fax them a copy of my cc statement under any circumtances.
 

Rami

Can't get enough of FH
Joined
Dec 22, 2003
Messages
622
Advice: do not reply to that mail.
Looks very strange :twak:
 

Flimgoblin

It's my birthday today!
Joined
Dec 24, 2003
Messages
8,324
I'd not immediately assume it's a spoof (it doesn't ask for credit card numbers directly though I guess a scan of a statement might well give them the info they need) but I'd not reply to it immediately :)

I would phone play.com up about it first given the fax address is not the one listed on the site...

Contact details here:

http://www.play.com/play247.asp?pa=topnav&page=contact
 

chretien

Fledgling Freddie
Joined
Dec 24, 2003
Messages
1,079
01223 is a Cambridge number. IIRC, they have a payment processing office there and I remember someone on these boards bitching that they asked him to prove his identity when he made a large order. I think it's probably genuine (as the email address to contact is a @play.com address), but it won't hurt to check.
 

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