BTO Adsl 500..

[old.charliealpha]

Ok, I've had enough of this shit. Has anyone else had a shitty conn the past few days? I attempted a traceroute from my house to BW Clan Arena 1 and this is what I got:

Date: 01/11/2001 (Thursday), 19:21:09
Nodes: 17
Node Data
Node Net Reg IP Address      Location           Node Name
   1   -   - xxx.xxx.xxx.xxx  Brighton        
   2   1   - 217.32.82.129   Unknown		?
   3   1   - 217.32.82.234   Unknown		?
   4   2   - 62.7.251.193    Unknown		?
   5   3   - 172.16.109.122  Unknown            ?
   6   3   - 172.16.100.34   Unknown            ?
   7   3   - 172.16.93.210   Unknown            ?
   8   3   - 172.16.93.66    Unknown            ?
   9   4   - 213.120.207.221 Unknown		?
  10   4   1 62.6.197.2      Aylesbury Vale	core2-gig2-1.bletchley.ukcore.bt.net
  11   4   1 62.6.196.249    Ealing		core2-pos13-0.ealing.ukcore.bt.net
  12   4   1 194.74.65.21    Sutton		core2-pos10-0.telehouse.ukcore.bt.net
  13   5   2 195.66.225.30   Greenwich		gige2-0-llb-x-lx.he15.core.rtr.uk.xo.net
  14   6   2 194.143.163.210 Unknown		gb0-0-0-llb-x-many.he2.core.rtr.uk.xo.net
  15   6   2 195.224.254.169 Unknown		fe-0-0-hdm-he2-he5.he16.core.rtr.uk.xo.net
  16   6   - 194.143.162.234 Unknown
  17   7   - 213.221.174.4   Southwark

 Packet Data
Node High Low  Avg  Tot  Lost
   1    0    0    0    1    0
   2   29   27   28    2    0
   3   31   18   24    2    0
   4   74   30   52    2    0
   5   32   17   24    2    0
   6   18   18   18    1    0
   7   18   18   18    1    0
   8   18   18   18    1    0
   9  153  153  153    1    0  <- bit of a jump there!
  10  114  114  114    1    0
  11  113  113  113    1    0
  12  154  154  154    1    0
  13  125  125  125    1    0
  14  139  139  139    1    0
  15  146  146  146    1    0
  16  175  175  175    1    0
  17 ---- ---- ----    2    2

Now i've sent a mail to broadband.repair@bt.com and complained so I suggest you do the same..fuckers arent getting away with this one. I've reported from the ISP I work for so I'm hoping for a quick response.

Any thoughts?

 

[Wij]

Haven't even been able to connect to mine. Probably going to cancel it and try Nildram or something.

 

[old.Trigger]

Seems to be all over the place, due to OS upgrades on routers etc.


Even Nilly users etc are repoting probs

 

[old.Smeg]

Surely there must be something u poor fooks can do about this crap from BT?

If NTL pissed me around like this - I would stop the direct debit due to failure of supply.

As they market the product as perfect for gamers - this is a false statement and they are breaching advertising standards.

By the sounds of it a high percentage of DSL users are pissed off at the moment - if its due to server OS upgrades - I would have thought Cable gamers would have been hit too - we havent (not by the feedback from my thread anyway)

I dont care if I have a 12 month contract - they are breaching the contract as your pings are knackered - this is why you bought in the first place - BT are defaulting the service.uke:

 

[old.charliealpha]

This is the excuse I got from BT:

BTopenworld Support

Reference Number: MI

Please quote the above reference number in any future correspondence to the helpdesk

Dear Mr Murphy,

Thank you for providing the trace routes and outlining the problems you are experiencing via your BTopenworld connection.

Firstly please accept my apologies for the delay in responding to your e-mail. We normally aim to respond within 24 hours however we have had a very large influx of e-mail which has caused the delay.

We are aware that a number of customers are being affected by Ping Spikes and Packet Loss caused by the Home Gateway. We have previously addressed this issue on the 34Mb Home Gateways that were the only type that were available when the ADSL service was launched.

However a new product was launched earlier in the year that increased this capacity to 155Mb and we are currently working on a programme to upgrade the 34Mb Home Gateways to 155Mb ones.The architecture of the 155Mb Home Gateway is significantly different to that of the 34Mb one, and an issue has been identified which is causing the packet loss and ping spiking. It is believed that the problem is caused by a higher than anticipated ‘churn’ of users on the Home Gateway that in turn is causing a higher processor load.

The first stage to improving this issue is to upgrade the Operating System on the Home Gateway router which incorporates enhanced functionality to overcome the issue of ‘churn’ which should in turn lower the loading of the Home Gateway.

This new Operating System is in place already on the 34Mb Home Gateways and is currently undergoing final testing with our network supplier on the 155Mb Home Gateways prior to deployment on our live system. We anticipate that the testing should be completed in the next couple of weeks and we will be deploying the new Operating System shortly after that.

Once the new Operating System has been deployed we will continue to monitor the performance of the Home Gateway to ensure that the problem has been resolved or investigate other options further.

I do hope this is of some assistance to you.

If you have any further problems or enquiries, please do not hesitate to contact us on the following:

Email: support@btopenworld.com

Thank you once again for your valued enquiry.

Regards

BT Openworld - Technical Support Helpdesk.

This electronic message contains information from BTopenworld, which may be privileged and confidential. The information is intended for use only by the individuals or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is strictly prohibited. If you have received this message in error, please notify me by telephone immediately.

BTopenworld is the mass market internet access division of British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no: 1800000

 

[natrat]

nice to see a reply with some actual information, at least.

 

[old.Smeg]

Well you have it in WRITING THEY HAVE A PROBLEM and are therefore delivering substandard service - they say it will be several weeks for the service to be brought to the level they actually sold it in the first place.

Ask them as you now have factual evidence from BT for a refund until the service is at the level your contract said you were buying.

A few hours or a day is expected but you DSL users have had this shit for weeks and it looks to continue for weeks.

GET SOME CASH BACK

 

[SoWat]

That email is sent out by BTOpenworld no matter what the subject of your email is! As a test I sent a complaint about the colour of my USB modem, and got that same email again.

 

[old.Smeg]

Wtf? they send a letter saying "thanx for the traceroute"?
When your mail just complained about the colour of your modem?

LOLOLOLOL I said LOLOLOLOL

No wonder BT say they get back to you within 24hrs - if its automated response hahahahahaha idiotsuke:

 

[old.charliealpha]

Originally posted by SoWat
That email is sent out by BTOpenworld no matter what the subject of your email is! As a test I sent a complaint about the colour of my USB modem, and got that same email again.

ok so you have a reply outlining the 34mb - 155mb upgrades? can you post it here? if it is automated then I'll need to know if I'm to try and get some money back. Same goes for all BTO customers, you shouldnt have to pay anything for this crap.

I'll keep yers posted.

 

[SoWat]

Well as i said, it's identical to yours (apart from the name and firsty line).

Here it is:

Reference Number: *******

Please quote the above reference number in any future correspondence to the helpdesk

Dear Mr ******,

Thank you for your enquiry.

Firstly please accept my apologies for the delay in responding to your e-mail. We normally aim to respond within 24 hours however we have had a very large influx of e-mail which has caused the delay.

We are aware that a number of customers are being affected by Ping Spikes and Packet Loss caused by the Home Gateway. We have previously addressed this issue on the 34Mb Home Gateways that were the only type that were available when the ADSL service was launched.

However a new product was launched earlier in the year that increased this capacity to 155Mb and we are currently working on a programme to upgrade the 34Mb Home Gateways to 155Mb ones.The architecture of the 155Mb Home Gateway is significantly different to that of the 34Mb one, and an issue has been identified which is causing the packet loss and ping spiking. It is believed that the problem is caused by a higher than anticipated ‘churn’ of users on the Home Gateway that in turn is causing a higher processor load.

The first stage to improving this issue is to upgrade the Operating System on the Home Gateway router which incorporates enhanced functionality to overcome the issue of ‘churn’ which should in turn lower the loading of the Home Gateway.

This new Operating System is in place already on the 34Mb Home Gateways and is currently undergoing final testing with our network supplier on the 155Mb Home Gateways prior to deployment on our live system. We anticipate that the testing should be completed in the next couple of weeks and we will be deploying the new Operating System shortly after that.

Once the new Operating System has been deployed we will continue to monitor the performance of the Home Gateway to ensure that the problem has been resolved or investigate other options further.

If you have any further problems or enquiries, please do not hesitate to contact us on the following:

Email: support@btopenworld.com

Thank you once again for your valued enquiry.

Regards

BT Openworld - Technical Support Helpdesk.

This electronic message contains information from BTopenworld, which may be privileged and confidential. The information is intended for use only by the individuals or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is strictly prohibited. If you have received this message in error, please notify me by telephone immediately.

BTopenworld is the mass market internet access division of British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no: 1800000

 

[Mech-Ryu]

To BTopenworld people
Is your ping in the mourning on a weekday at what you expect like 30-60 or is it above what you expect.
On a weekend is your ping a piece of crap all day..
This has been like this for a week and half for me..
Just want to know if it's me or everyone else.
A couple of weeks it says why....

 

[Rubber Bullets]

Hi Evil,

Yup same as you, weekday mornings and early PM very good ping. Worst 6pm - midnight. (300-400 or even worse)

Great for me who works 9-5 mon-fri

Ah well, we'll see what happens in the next couple of weeks

s

 

[raw.]

Originally posted by natrat
nice to see a reply with some actual information, at least.

Ive spoke with you on irc nat about my demon adsl... and when i email traceroutes etc to demon .. i to this day have only ever had 1 reply to the 30 + i have sent. As nat says at least your being told whats going on i dont even get that.

This is Demon ADSL > BW on an average day.

 

[Wij]

ouch :/

 

[*Kornholio*]

Yeah, i got the same email reply... BTO sux0rs

 

[old.charliealpha]

Ok so my advice to BTO customers is the same as what I have done:

I have mailed the email and a letter of complaint and a complete traceroute report to BTO. I refuse to pay them a penny until they sort their problems out and in the meantime I am looking to convert to cable.

 

[Mech-Ryu]

Well its sort of better now, im getting pings of 50-90, which is ok I suppose, but I wil have to wait and see if the problem gets worse later into the night. I rekon it happens after 6pm, this is when the internet becomes free to BT users.

 

[Summo]

Yea... SurfTime dial-up peeps like me.

When I get home your bandwidth is mine, Ryu!

Rooooaaaaaararrrrr!!!!!@~~~~~~!

 

[Mech-Ryu]

Well my ping hasn't rised all that much but still not what you pay for, its about 60-110 now.
Retarded BT should sort them selves out

 

[SoWat]

Well they seemed to have sorted something out last night, as I saw charliealpha had a nice steady ping during all his games.

A lot of others have reported an improvement too, unfortunately I wasn't one of them with pings swinging between 35-235 and massive packetloss. I never thought I'd see 200 ping again

 

[Wij]

/me breaks out the modem

 

[raw.]

I was playing a clan game last night, 4v4 TDM.. we'd just made a nice 20 frag come back to be 4 frags behind 1 minute before the timelimit.. and what happend ?? THE DEMON AFFECT!

I timed out and we finished off 2 frags behind at the end

I rang demon and asked why my connection was dead..

Tech support: Were sorry one of our main routers just stopped working and as of yet have no idea why, engineers have been called out to look at it we'll let you know when its fixed etc.

Well it came back on an hour later...

Its now about 14 hours since it died and ive still not been told it works

 

[old.charliealpha]

yeah, I had marked improvements last night, still a shed load of packet loss but the pings were fairly steady.

still going to cancel and go NTL tho.