Billing/Bonuses

[Everz]

Hello everyone,

Two weeks ago, a serious event occurred which resulted in the unintended billing of some of our customers. For this and any difficulties the event caused, we are truly sorry and today we wish to explain what happened, and to make a renewed commitment to your trust and security. We have taken this very seriously. In our 15 year history, trust has been the foundation of our relationship with the gaming community and we intend to rebuild that trust.

Between March 18 and April 7, our payment gateway, experienced a processing flaw that was beyond the scope of our control. Instead of being submitted for processing once, some transactions were submitted multiple times, resulting in some people being charged multiple times. On April 8, we determined what had happened and acted with urgency to arrange for bulk reversal of all erroneous charges. The majority of players saw the refund within 2-3 business days. Some banks did not post refunds until a few days later, a delay that was contingent on the banking institution. We worked quickly to inform affected players of the situation and understand the frustration this waiting period may have caused.

As a result of this event, we significantly increased customer service staffing who have been working with all impacted subscribers to waive any overdraft fees. The majority of the banks have waived these fees as they recognize the unusual nature of this event. In the rare cases that the banks have not reversed the charges, EA is covering the fee.

Once the corrective action was completed, we turned our attention to analyzing the problem in more detail. We determined the root cause, developed a definitive fix and implemented monitoring precautions that will allow us to prevent similar situations from reoccurring. These steps have been in place since April 13 with no further issues.

To be clear, at no point during this event was there a security breach or was subscriber account information compromised.

As of today, we believe we have resolved the issue. However, we remain committed to assisting anyone who has been financially affected in ways we are not aware. For any players still in need of assistance, please contact our Billing Support department by calling 650-628-1001 begin_of_the_skype_highlighting**************650-628-1001******end_of_the_skype_highlighting from 10:00 AM EDT - 10:00 PM EDT, 7 days a week. For those outside of the U.S. who do not wish to make an international call, please create an in-game appeal; for instructions on how to file an appeal click here.

Over the past 15 years we have always strived to do what's best for our players. We are truly sorry, and want to work to make things right and restore our relationship. We hope you will accept this small token of our appreciation for your continued commitment to our games:

For starters all players will earn 100% bonus experience, bounty and realm points when killing enemies and monsters for two weeks. As well, during this time we'll be hard at work designing and implementing a special NPC. This NPC will allow each of your characters to select two of the following items:

* Bottomless Black Dye
* Bottomless Crimson Dye (Albion), Hunter Green Dye (Hibernia), and Royal Blue Dye (Midgard)
* A selection of rare mounts: The Fire Steed, Clockwork Steed, and Storm Steed
* Choose from any of these pets - Clockwork Cat, a Mini-Dragon, and a pet of your realm.
* Vegas Round Table Trophy
* The Old Dragon Head Trophies of Smoldering Golestandt (Albion), Frozen Gjalpinulva (Midgard), and Glimmering Culldurach (Hibernia)

Please accept this gesture as a step towards rebuilding our relationship. From all of us at Mythic, we thank you for your time, your commitment, and your trust that helps us to make great games year after year.

Thank you,
Jeff Hickman
Studio Executive Producer, Mythic Entertainment

Thanks Mythic for making RPs even more easier. /close. :|. Time for 500k nights again, well done on making the challenge of this game go right out the window, idiots.

 

[Everz]

Just to give a viewing, a majority on 70k/hr atm with only killing 50 or so, these are in a group.

Mythic /facepalm again.

 

[Yeke]

Thats great to know that my account that was inactive and will remain so will have access to all those things.......

Rather have the £27 that wasn't refunded back, yeah create an ingame appeal... oh wait.

 

[BloodOmen]

Lol, its only for 2 weeks everz chill man

 

[Everz]

Lol, its only for 2 weeks everz chill man

I just find it a piss take that they mess with rp bonuses. May aswell just slap that instant rr10 bot in, there know there dying to do it.

 

[Killder]

Thank god they didn't offer Bottomless Lime Green Dyes - that would put many an Alchemist out of business.

 

[CorNokZ]

A steed for all my chars, all three dragon heads(eventho it means fuck all), Vegas round table trophy(!?) and some bottomless dye

Seems alright to me

 

[ileks]

Logged in my friar for a couple of runs in the lab. You get 4-5k rps for killing one person now o0 I can remember thinking getting 5k in a night was quite good

 

[Raven]

Happy with that tbh. That's all I wanted to hear from Mythic. Not fussed about the bonuses to be honest, I have no intention of playing until I can play my EU hero anyway.

 

[Everz]

43k in 30 minutes later ...

 

[Ixnay]

43k in 30 minutes later ...

Yeah well Babybana can do that in a night, so stfu!

 

[mikke]

Where is the super special NPC? I want itemz!

 

[Rulke]

yay for double Rps!

 

[hibblet]

hehe nice rp`s + bonus it was pepess

 

[Wazkyr]

Is the exp bonus active on EU servers?

Cant really use the RP bonus when they wont transfer us, yet another way to dismiss the EU community imo. Gonna be fun to run into even more RR12s on my RR2 shaman

 

[Influenza]

Is the exp bonus active on EU servers?

Cant really use the RP bonus when they wont transfer us, yet another way to dismiss the EU community imo. Gonna be fun to run into even more RR12s on my RR2 shaman

Ive been exping my bot on ywain and i cant see any increase in exp tbh , not sure if its either bugged or not active yet.

 

[Bahumat]

haha nice one Rulke!

 

[Punishment]

90k in 3h on skald yay xD

 

[aika]

thats' retarded, I got like 25k for doing nothing...

 

[Metalwolf]

oh nice Mythic again, we were not transfered to US server yet, so 0 bonus for us /clap

and please, dont try give those bonus on EU server, cos our pop is .... better i dont say it

 

[aika]

oh nice Mythic again, we were not transfered to US server yet, so 0 bonus for us /clap

and please, dont try give those bonus on EU server, cos our pop is .... better i dont say it

There's a bonus on EU as well, I was getting like ~4k rp per solo kill at rr10

 

[Stalkz]

ive yet to notice an xp bonus at all on Ywain or on Dyvet... cant comment on RP bonus as ive not killed anything cos i suck

 

[Metalwolf]

well no bonus if u are rr1, i think

anyway if bonus are on EU servers too, /clap mythic again for no doing transfers, we have a uber rvr, if we are enough to form a fg i ll pm mythic ... to bring us some enemies!!

 

[Downanael]

yay for double Rps!

This just screams of wrongness

RP's used to be hard to get goddamn!

 

[Punishment]

This just screams of wrongness

RP's used to be hard to get goddamn!

Yea i just killed on a skald a semi afk rr10 cabby and rr2 bot waiting for absorbacrom to pop to ding rr4 on skald , got o0ver 6k for cabby and 4k for bot

Epic , logged with 122k rps

 

[Wazkyr]

Yea i just killed on a skald a semi afk rr10 cabby and rr2 bot waiting for absorbacrom to pop to ding rr4 on skald , got o0ver 6k for cabby and 4k for bot

Epic , logged with 122k rps

We dont want all your "i got this many rps doing nothing" stories, some of us dont have us chars
qq

 

[Rulke]

This just screams of wrongness

RP's used to be hard to get goddamn!

Finding pepesss alone isnt easy

Not quite as hard as this was though:
(Spoilerified to avoid stretching the forum)

Spoiler

 

[Metalwolf]

We dont want all your "i got this many rps doing nothing" stories, some of us dont have us chars
qq

this dont happen if we had our chars transfered, how it should has been 1 month ago /clap mythic

 

[Soulja_IA_]

We dont want all your "i got this many rps doing nothing" stories, some of us dont have us chars
qq

Think you find Punishment is talking about EU Server and not US as he made a Skald just recently.

The Bonuses are for ALL Servers EU & US.


Soulja

 

[Puppet]

I got 4 deathblows on my druid in partial epic-gear, made 15k duo'ing with Ethilds

I couldn't notice an XP-bonus, but not many reason to go XP at the moment anyhow.