Anyone recently taken out an Orange contract?

[nath]

Presumably desperately trying to avoid a fine .

 

[leviathane]

tempted to take this offer up and be a sheep an get the ilookatme.

 

[nath]

Don't do it! Get a Hero!

 

[inactionman]

Other people have phoned, and the answer was "what legal team meeting?". I'll try again tomorrow.

 

[Fweddy]

I'm happy with Orange, but I'm still tempted to ring up and cancel just to see if I can.

 

[rynnor]

Just cancel in writing - they cannot legally stop you since they have effectively torn up the old contract and are now offering you a new one with worse terms with no benefit (consideration in legalese) to you.

They will say all sorts of nonsense on the phone unless you record the call or at least tell them you are recording the call

Just send it recorded delivery - thats always regarded as an extremely serious approach and should cut straight through the nonsense.

Good Luck

Edit: On the letter put at the top that you have CC'd OFCOM

 

[inactionman]

Writing a letter to them now. Copy in the spoilers, how's it look?

Spoiler

Compliance Team
Orange plc
Astral House
Sendhouse Road
Lingfield Way
Darlington
County Durham
DL1 4YG

Dear Sir or Madam,

Account Number: xx

I are writing to you to formally inform you that I do not agree to the changes in the terms and conditions of my mobile phone contract which I currently have with yourselves. I have tried to communicate this via your Customer Service helpline; however they informed me that I could not do this despite this being my right under:

• Section 4.3 of the current Terms and Conditions
• Article 20, Section 4 of the Universal Service Directive
• A body of existing case law relating to the voiding of contract where terms are materially and adversely changed, and are not agreed by both parties

As a consequence of these changes I wish to immediately have a Port Authorisation Code issued to me, and exit my contact with yourselves without any further financial obligation.

Yours sincerely,

 

[old.Tohtori]

I'd change the you-bits to the company name, less aggressive that way.

Kinda like; "I'm writing to you to formally inform that I do not agree to the changes in the terms and conditions of my mobile phone contract which I currently have with Orange."

If it's you based, it becomes personal and might end up in the Q filing cabinet.

 

[taB]

I R WRITING

msg too short mumbo jumbo carry on carry on nothing to see here

 

[leviathane]

i got told the adress to send to was

orange customer services
PO Box 10
Patchway
Bristol
BS32 4BQ

 

[inactionman]

Made those changes, also added a sentance on never intending to be an Orange customer again, based on my and other customers experiences.

That's the address the retentions people gave me via text, it's there legal team. If it needs to go elsewhere, they can put it in the internal post!

 

[inactionman]

Here you go, letter as sent if anyone wants to use it as a template.

Spoiler

Compliance Team
Orange plc
Astral House
Sendhouse Road, Lingfield Way
Darlington, County Durham
DL1 4YG

Dear Sir or Madam,

Account Number: xx

I am writing to you to formally inform Orange that I do not agree to the recently communicated changes in the Terms and Conditions of my mobile phone contract which I currently have with Orange. I have tried to convey this via Orange’s Customer Service helpline; however the Customer Services Representative informed me that I could not do this despite my explaining that this was my right under:

• Section 4.3 of the current agreed Terms and Conditions
• Article 20, Section 4 of the Universal Service Directive
• The Communications Act 2003
• A body of existing case law relating to the voiding of a contract where terms are materially and adversely changed, and the new terms are not agreed by both parties
• A public statement by a spokesperson for Orange, namely that in an article in “Mobile News” on the 29th July

As a consequence of these material and adverse changes I wish to immediately have a Port Authorisation Code issued to me, and to exit my contact with Orange without any further financial obligation. I am also sending a copy of this letter to OFCOM.

Considering the attitude of Orange Customer Service Representatives regarding this matter, and the experiences I have been informed of regarding other Orange Customers in this matter, I intend never to be an Orange Customer again.

Yours sincerely,

 

[old.Tohtori]

"Considering the attitude of Orange Customer Service Representatives regarding this matter"

Nicely done, now it's not on your head, but they'll take it out on the individuals in the service department if any

 

[leviathane]

just gave the orange csr a ring, did so in a polite manner. The chap was understanding said i was able to do so and that was that. PAC code being sent job done.

 

[Tom]

Playing Devil's Advocate here, why aren't Orange insisting on the return of their handsets?

 

[GReaper]

Playing Devil's Advocate here, why aren't Orange insisting on the return of their handsets?

They aren't part of the contract (I'm sure someone else can find the specific regulations for it).

 

[inactionman]

It's explicitly mentioned in the contract that handsets are not part of the contract. The contract you have with the company you bought the handset/contract through may say otherwise; however Orange have stated that they'll pay the commision in full, so they are waiving that.

 

[Chilly]

orange could lose some serious fucking money over this. might be worth shorting them before their next financial results day

 

[nath]

As for for your stuff being on the SD - have you done anything to accomplish that or does android just work that way now? I've read that for some sort of bullshit copy protection reasons you can only install Android apps to the built in memory.

Answer me Chilly, this I command of you!

 

[leviathane]

Playing Devil's Advocate here, why aren't Orange insisting on the return of their handsets?

this would be why Tom;

14.1 your Device is not a part of your Contract
Your Device and Accessories are acquired by you outside the terms of your Contract.

 

[Tom]

Ah, I see.

 

[Bahumat]

WHat is the Port Authorisation Code pls?

 

[leviathane]

what is needed if you want to keep your number when going to a new network. Quote this to your new provider.

 

[Bahumat]

Thanks leviathane

 

[leviathane]

so glad was able to get outta my contract had another year left on it, and my handset is complete shite

 

[Bahumat]

I'd love to get out my contract, but the only other phone I could think of getting is the iPhone and you only get 500 texts on their contracts. No way do I want a £70 contract for unlimited texts

 

[leviathane]

ye spoke the the chap at o2 today about getting an ip00n, asked about the tariffs and if possible to shave some minutes of in favour of more texts. Said o2 can't touch the tariffs as that's what apple supply them with or something like that.

 

[nath]

ye spoke the the chap at o2 today about getting an ip00n, asked about the tariffs and if possible to shave some minutes of in favour of more texts. Said o2 can't touch the tariffs as that's what apple supply them with or something like that.

Heh, that sounds like a giant bag of bollocks if you ask me. Go for the Hero on t-mobile, unlimited texts and net for about 36.50.

 

[Bahumat]

Do you have a link, cant find it on their site

 

[nath]

Ah, that'll be because they call it the "G2 Touch" on T-Mobile.

Combi Phone Tariff - T-Mobile