Bodhi
Once agreed with Scouse and a LibDem at same time
- Joined
- Dec 22, 2003
- Messages
- 9,288
About a year ago, I made the silly mistake of taking a job in a call centre doing Telesales. I must have been blinded by the commission or something. But anyway for the first 6 months it was good, I was making good commission and wasn't dreading work the next day. I also clearly made an impression, as I was moved to the next department up after 2 months.
Anyway that was where the problems started. Due to an admin error, I was deleted off the main HR system as someone told them I hadn't turned up for work one day (absolute balls but nm, HR live in a parallel dimension where normal rules do not apply). This was quickly sorted but meant that I wasn't paid any commission in my wages for about 4 months. They paid it to me duriung the next month, but as it counted as an emergency payment, they took it off me the next month. When they paid it to me again, I was taxed twice, leaving me about £100 out of pocket each time. Then about 5 months ago, came the worst bit. I had £750 taken off me cos of a system error. Only problem was, I couldn't prove it at the time. so it's money I still havent seen. Not long after that I cracked 2 ribs so was off for a month and a half, and now I've come back i'm in a new department (the original one I started in) and things aren;t much better.
We are completely at the mercy of the calls we get in, which would be fine if we weren't paid on conversion (i.e number of deals we get per call), the commission structure is still set up using the stick theory rather than the carrot and the system is still riddled with errors, all of which impact on my money. I'm at the end of me tether and ready to walk out, but I've got nowhere to go.
The only light at the end of the tunnel is that my boss has got me a days work shadowing with Desktop Support, so I can see what they do and see if it's the kinda job I'd like. I do want to get into IT, so I reckon it willb e good. It's just getting to Friday......
Sorry if that was a bit rambly, but talking to idiots all day has turned my head to mush. Anyone else doing a job they despise?
Anyway that was where the problems started. Due to an admin error, I was deleted off the main HR system as someone told them I hadn't turned up for work one day (absolute balls but nm, HR live in a parallel dimension where normal rules do not apply). This was quickly sorted but meant that I wasn't paid any commission in my wages for about 4 months. They paid it to me duriung the next month, but as it counted as an emergency payment, they took it off me the next month. When they paid it to me again, I was taxed twice, leaving me about £100 out of pocket each time. Then about 5 months ago, came the worst bit. I had £750 taken off me cos of a system error. Only problem was, I couldn't prove it at the time. so it's money I still havent seen. Not long after that I cracked 2 ribs so was off for a month and a half, and now I've come back i'm in a new department (the original one I started in) and things aren;t much better.
We are completely at the mercy of the calls we get in, which would be fine if we weren't paid on conversion (i.e number of deals we get per call), the commission structure is still set up using the stick theory rather than the carrot and the system is still riddled with errors, all of which impact on my money. I'm at the end of me tether and ready to walk out, but I've got nowhere to go.
The only light at the end of the tunnel is that my boss has got me a days work shadowing with Desktop Support, so I can see what they do and see if it's the kinda job I'd like. I do want to get into IT, so I reckon it willb e good. It's just getting to Friday......
Sorry if that was a bit rambly, but talking to idiots all day has turned my head to mush. Anyone else doing a job they despise?