Aligro- Victim of Hacke

[**Aligro**]

Well it had to happen one day, i guess i just been biding my time. Anyways Saturday night was a very distressing night, i attempted to log on my account and found it allready logged in.. 30 mins later when i managed to get on i found to my dismay that everything was gone: 45plat, 1 full set MP inf gear + items, Some other MP items, a TOA item which i just paid 5P for, my malice axe, all my scrolls, 3 respec stones, and many many plats worth fo other items , they didnt dleete my chars for some reason..

Anyways i had no idea who did it and GOA seem to not be too bothered about it ( all they did was change my sub pass) all i am asking is that if anyone has any information whatsoever that could help me please email me at *** email address removed ***
I'm coming to the end of my paying period and i doubt i will be repaying if i dont get my things back which i have worked so hard over the last 2 years to builds up.. it would be a waste now to throw everything away but i have no will to play after losing so much stuff, so please if u know anything, or see anyone flaunting a wrathbound war sword (they aint too common) please lemme know...

Thanks, Aligro

 

[gunner440]

i seem to recall gregorian weilding one of those wrathbound swords

im sure it was him

 

[Xplo]

There should be death penalty's on hacking other ppls accounts

 

[Night]

that sucks hope it never happens to me :x

Was ur Malice Axe activated?

 

[Nugusta]

If it was activated hed still have it

 

[Night]

If it was unactivated he can still get a new one...if it was activated and the hacker destroyed it that would suck alot...

 

[Dicer]

Goa should give better service

Most of us can become victoms of a hack.
Goa has logs of everything , and should have backups of everything.
Not being able to track what has been done with a char is a bad service.
Not helping a long time customer restore his char is a bad service.
If we as customers will keep quiet about it Goa will continue with indeferent attitude.

this problem doeesnt concern albion it concerns all excalibur and all players on all servers.
If aligro as customer isnt terated fairly by GOA none of us will.
I would want to hear what Goa official respresentatives have to say about this.
And if this issue isnt resolved properly i think we should make it an issue with GOA and maybe organize a customer strike.


Dicer

 

[Boobz]

If you havent already, give Rightnow ALL the information you have. Times, dates, item names, char names etc. They should be able to track everything with enough variables to filter on, and you should DEMAND that they restore your stuff.

 

[burg]

Compared to US daoc customer support, GOA is like.. very very very very very bad?

 

[Asty]

Account hacking is so damn lame.. its pretty sad that some dont have anything better to do with their time than hack ppl's daoc accounts

Hope you get it sorted, but with goa you can never be sure.. might get chars back but not much joy if all items are gone, i'd probably quit daoc if that hapened to me.. :touch:

 

[Fellbeast]

Aye, GoA mentions on their Rightnow! tool that we should all be very careul, never give our passwords away, never keep a copy of login and password on our PC,bla bla bla... But what good is that if there own security ain't worth shit?

 

[Raven]

apparently cyclodia got all their items restored by goa after they said they had been hacked, so i dont see whay you shouldnt be able to.

 

[stighelmer]

i seem to recall gregorian weilding one of those wrathbound swords

im sure it was him

yes he is a shady character that gregorian dude :touch:

 

[sibanac]

Most of us can become victoms of a hack.
Goa has logs of everything , and should have backups of everything.
Not being able to track what has been done with a char is a bad service.
Not helping a long time customer restore his char is a bad service.
If we as customers will keep quiet about it Goa will continue with indeferent attitude.

this problem doeesnt concern albion it concerns all excalibur and all players on all servers.
If aligro as customer isnt terated fairly by GOA none of us will.
I would want to hear what Goa official respresentatives have to say about this.
And if this issue isnt resolved properly i think we should make it an issue with GOA and maybe organize a customer strike.


Dicer

a)peoples pc's arnt secure, this wouldnt be much off a problem if people finaly would learn not to store their passwords on their PC's/hotmail accounts.
b)People share their accounts

I am willing to bet that the above acounts for 99.999% off hacked accounts
both are the user his own fault and not goa.
GOA and Mythic (as right about any other mmorpg out there) said before they do not resotre stolen items unless they are lost due to their fault.

 

[Fellbeast]

I know, but just blame GoA. That's more fun

 

[**Aligro**]

yeah i posted all the possible details they could need. char names, server, time, date etc...

That Gregorian when did u see him with the sword? and has he never had it before or what?

It would be good if we could start petition cuz i guess yeh that if thats how they gonna treat me, they prolly gonna treat everyone else the same way.. and after paying loads of money in subscription and never neediong any assistance i think it's about time they pulled their fingers out

keep replying with any info please

thanks, Aligro

 

[Trubble]

a)peoples pc's arnt secure, this wouldnt be much off a problem if people finaly would learn not to store their passwords on their PC's/hotmail accounts.
b)People share their accounts

I am willing to bet that the above acounts for 99.999% off hacked accounts
both are the user his own fault and not goa.
GOA and Mythic (as right about any other mmorpg out there) said before they do not resotre stolen items unless they are lost due to their fault.

Obvious account hacking with emptying of the all valuables on a character clearly should lead to ban of the guy receiving the stuff, and restoration of the guy loosing the stuff.

And it shouldnt be that hard to implement. Datastorage for logfiles arent that expensive today. Its a basic design flaw that they dont have this log available imo.

 

[sibanac]

Obvious account hacking with emptying of the all valuables on a character clearly should lead to ban of the guy receiving the stuff, and restoration of the guy loosing the stuff.

And it shouldnt be that hard to implement. Datastorage for logfiles arent that expensive today. Its a basic design flaw that they dont have this log available imo.

The amount off bogus claims and research that would be needed to figure it out is huge,
Thats why most mmorpgs have a restore char but not equip policy.
hacked acounts are 99% of the time the fault of the account owner who doesnt care enough about his acount to take a few easy steps to secure it.

 

[Tay]

a)peoples pc's arnt secure, this wouldnt be much off a problem if people finaly would learn not to store their passwords on their PC's/hotmail accounts.
b)People share their accounts

I am willing to bet that the above acounts for 99.999% off hacked accounts
both are the user his own fault and not goa.
GOA and Mythic (as right about any other mmorpg out there) said before they do not resotre stolen items unless they are lost due to their fault.

I'm not so certain that GOA are without blame here, after all they cannot keep control of their own servers but they "claim" they have never had data compromised, bottom line is this "you cannot trust GOA" because they have never disclosed ANYTHING about the "hacks" on its own system..

I wonder what our response would have been if GOA had said that many account details had been compromised and many cc details were lost, serious loss of customers I would have thought.

I know for a fact that details on my accounts were changed, 1 had auto renew and the other did not, these were reversed after the supposed hack attempt, now if my cc details were never at risk why did somebody at GOA change them?

I dont doubt that many people may have lax security, I do not however feel that everybody that has been hacked is in this boat.

 

[sibanac]

I'm not so certain that GOA are without blame here, after all they cannot keep control of their own servers but they "claim" they have never had data compromised,

They admited data was posibly compromised, and they gave us all new passwords.

bottom line is this "you cannot trust GOA" because they have never disclosed ANYTHING about the "hacks" on its own system..

Thats a verry normal buisness practice, one i dont fully agree with but common practice.

I wonder what our response would have been if GOA had said that many account details had been compromised and many cc details were lost, serious loss of customers I would have thought.

I know for a fact that details on my accounts were changed, 1 had auto renew and the other did not, these were reversed after the supposed hack attempt, now if my cc details were never at risk why did somebody at GOA change them?

I dont doubt that many people may have lax security, I do not however feel that everybody that has been hacked is in this boat.

Autorenew has nothing to do with your real cc info, autorenew is just some field in goa database while CC info is stored by another company. sure these are linked but having all data on the goa servers would still not let you get any CC data

 

[[NO]Magmatic]

The amount off bogus claims and research that would be needed to figure it out is huge,
Thats why most mmorpgs have a restore char but not equip policy.
hacked acounts are 99% of the time the fault of the account owner who doesnt care enough about his acount to take a few easy steps to secure it.

99% of the case where money gets stolen, it gets transfered to an another account, for some reason GOA is unwilling (or unable) to easely check these transfers...

The logs are there, the tools are most likely also there or shouldnt be 'too hard to make' ...

I've had the same thing happen, although not as much cash as this, I did conclude it was my own fault (a few old guildies had access, didnt change password after guild split, so most likely someone that didnt like me anymore)...

But GOA at first didnt even want to look at my case... After some bitching, they did decide to look into it (or so they told me), and apparently 'couldnt find any trades' (sure, cash vanishes) and would investigate it further...

Its not a question of the faults made by the person which gets ripped, its more a fact that it seems, atm, that ripping someone off has no consequence... I, for example, never wanted my items or my cash restored (as it was my own fault), but I sure as hell want the person that stole it to get punished... If a person gets caught for doing this, the magic words he'd have to use is : he gave me his game login password... And he's in the clear...

I dont expect to ever hear from GOA again even though they told me they'd look into it more... I also dont expect the person to get punished... Which is a sad case...

But GOA should be more willing to help in this, if a person logs in your account that never logs in that account, and suddenly transfers all your cash + items to another account in a one-way trade... You can bet your arse on it that you didnt agree on that trade...

Anyways, I'm not impressed by the customer support...

 

[[NO]Magmatic]

If anything, you should be able to request the trade log of your character, its your char, so you should have a right to see which trades where done at certain times...

 

[Trubble]

If anything, you should be able to request the trade log of your character, its your char, so you should have a right to see which trades where done at certain times...

Yup, if GOA wont use the info they have in their logs, they should at least allow the owning player to use it.

It still strikes me as odd that they are so unwilling to do anything about account hacking. I have thought that they were afraid that if they do it one case, they have to do it in ALL cases. But this is Europe, not USA. Most european contries (all but UK?) have "Bonus Pater" in their legal systems, which can be used as argumentation to sort out the "stupid" cases. So helping people who clearly got hurt by account hackers, doesnt force GOA to enter all kinds if petty strifes there may exists between players.

Most likely GOA are following the rules and procedures Mythic have set, to ensure "compability" in the service between the two companies, so we all have to suffer the US legal traditions in this.

 

[Fellbeast]

OK, let's look at it this way:

Yes, GoA could enhance it security policy, and yes, this could be done quite cheaply.

But would it help?

Probably a bit, but if the DaoC players do not take sufficient steps in making their accounts secure (by simple things such as not storing their passwords on their PC, by not sharing their account with a friend,...), these extra security measures will amount to nothing at all.

In short, all the posts with a different view on this matter, had some good points in it, but there's no 100% functional solution.

I think this debate could go on for ages and we would never come to a decent conclusion...

 

[Fellbeast]

And I jsut noticed that my previous post was a lot of text and that I actually ended up saying nothing

 

[Tay]

They admited data was posibly compromised, and they gave us all new passwords.

So we have another avenue for hacked accounts then....we know for a fact and they have admitted that somebody "might" have got in, as far as I am concerned GOA will always be a prime candidate for hacked accounts, why? because hey have had several security issues.

Autorenew has nothing to do with your real cc info, autorenew is just some field in goa database while CC info is stored by another company. sure these are linked but having all data on the goa servers would still not let you get any CC data

I'm afraid I would not presume to understand how they manage my CC data, therefore I would not be in position to speculate either way what they can see and what they cant. Nor would I expect anybody outside of GOA to know thier policies.

 

[Tay]

If anything, you should be able to request the trade log of your character, its your char, so you should have a right to see which trades where done at certain times...

This should be a function within the char screen, when in game you should be able to call up a log of the last 50 trades or summat, there is nothing worse than zoning then somebody says "oi I gave you 500 gold to give to my lvl6 mincer but you only gave me 499!!!!"

Thats originally what I thought the Journal was for, so that you could make comments in it regarding quests etc etc.

 

[sibanac]

So we have another avenue for hacked accounts then....we know for a fact and they have admitted that somebody "might" have got in, as far as

Goa admited it on their site, there is no Might about it.

I am concerned GOA will always be a prime candidate for hacked accounts, why? because hey have had several security issues.

I get 200+ hits on my firewall each day from trojans and worms, most of these computers are trival to get access on.
When security is concerned a random user is the biggest risk always

I'm afraid I would not presume to understand how they manage my CC data, therefore I would not be in position to speculate either way what they can see and what they cant. Nor would I expect anybody outside of GOA to know thier policies.

GOA uses an outside company to handle all cc transactions. (cant remember the name of it atm, but you can see it when you change/enter your cc info)
This is standart practice for online transactions with most companies.
This is done for costs reasons and security
This was stated after the hacking incident on the daoc/toa website.

 

[[NO]Magmatic]

I dont fear abuse of my CC actually, because of the simple reason that CC transactions are insured by most (if not all) CC companies... Perhaps you wont get back $15 additionally charged to your CC, but you could lose that amount from your wallet too, but if you get charged $1500+ you'd most likely get all or most of it back...

What I do not approve is the way that GOA handles (from what I read), not just mine, but all account hacked problems... Your security, or lack of, does not justify GOA to 'not look into it'... If I give several friends my account, it still doesnt justify GOA to not look into all my cash disappearing...

Because for the simple fact that doing something wrong (by accident or on purpose) does not justify another wrong doing... Its like running a red light, and because of it you get beaten up by someone... Sure running the red light wasnt allowed, but it doesnt justify being beating up for...

 

[Asha]

giving a "friend" your pass and then having said "friend" rip you off is _NOT_ being hacked. it's being stupid, and it's your responsibility to avoid that, not GOAs who actually say you aren't allowed to share accounts.
your analogy is wrong because it's not cause and effect. It's more like you ran a red light, taking a chance and got smacked into by another car. Yes, it's your fault you got hit by the car because you did not follow the law put there for your own benefit. I choose to give my account details to some people, I wouldn't whine if I got ripped off because I have taken that chance. Getting hacked is something entirely different.