Albion E&E's
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leviathane
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yes becuase puppet never plays does he LOLRaven said:not had any active E&Es for well over a year on hib....get used to it
Corran
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Aeoric said:
If i remember right the GM's work a shift pattern. First one in at 7am (maybe 8am) and the last one leaves at 11pm CET. I know the finish time is correct however the start time is fuzzy. During this time they constantly reviewing the rightnows, so assuming you 1) Send it to the correct section and 2) You put a good title on it, they will see it pretty quick and may be able to fix it.
The only thing we pay for is the use of the server 24/7. They never have stated that they have ingame support 24hrs a day and you continue to pay knowing this is the case. if you have a problem with that then there are other options that you could have selected at the start.
And E&E should not have access to anything as they will be hammered with requests etc. When i was speaking to Requiel on the phone many months ago he actually told me about the case of the German GM whom told his "friends" about him working for GoA now. That led to it spreading, people spamming him with requests to fix things when he was playing his characters which then led to him deleting EVERY toon he played and having to start again with no one knowing who he was. This could end up on the sort of thing that a E&E would end up havign to do if you gave them any GM powers.
..
Another thing to think off. /tell E&E - X encounter is buggered. Reset it please.
E&E is 30minutes away, or in rvr etc etc. How can you expect him to reset an encounter without being able to 1) see the problem, 2) know the person is telling the truth.
Can just imagine someone doing an encounter and a person that hates them getting an E&E to reset it. Getting said person killed then stealing the encounter.
And as all bugs are difference any one command cant fix them all..... i totally screwed up GoV encounter once (comical but annoying) and it took GM some time to work out what went wrong... and Apocolypse encounter... believe me, that has caused fuck load of problems in the past that a simple command wont fix.
Golena
Fledgling Freddie
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Kinetix said:160 ppl miss a ML and GMs dont know about it? lol thats like a bomb going off in washington and the president of US not knowing about it
The president only finds out about it because people tell him. If all the presidents advisors just sat about going.. ooh he's the president he'll know then how exactly is he going to know about it?
I'm sure the GM's have better things to be doing with their time than going on every ML raid run by someone who can't be bothered to report the issues they encounter.
Don't complain at the GM's, complain at the person that organised yet another raid knowing it was bugged and hadn't asked for it to be fixed despite having 6 weeks to do so, or go back to kindergarden and get a clue.
Varna said:
I missed that the first time around, would love to have seen that or a video thereof
Obviously not ideal to have around all the time but would throw something into
the mix...
Perhaps spawning a dragon when more than 300 people are in one zone might be fun during a relic raid (dragon would be aggressive, not aligned to any realm).
Wish they would just open Gorre to all players not just E&E so we have a chance to test certain characters + specs also.
And maybe have the new patch installed on Gorre aswell (like pendragon(sp?)) on the US server so you can test certain things prior to them being launched on the "real" servers.
And maybe have the new patch installed on Gorre aswell (like pendragon(sp?)) on the US server so you can test certain things prior to them being launched on the "real" servers.
psyco
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Golena said:
its a pritty major flaw if they dont know about what else do they do when there on shift? im not saying they should attend every ml, but they should actully attempt to maintain something without us holding there hands
Golena said:
i realize that you quoted kinetix but i have something to say on the matter
im not complaning
zuez didn't know if would have still been bugged when he organized it considering he organized it 4 or more weeks ago, he probbly asumed admins actully did some work
finnally, if i had a £1 for every time you told someone to group up, or something of that nature i would be a gazillionair(i know its a made up word)
please for christ sake come up with a new line
it serves no perpouse and is a completely mundane insult, please please come up with something new PLEASE!!
Esselinithia
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First of all: We remember what happened about a year ago, yes, the big Prydwen crash. What happened?
People reported a few bugs, they were just little problems, as usual, and noone cared.
Then new bugs came, got reported, and GOA just said, you shouldn't pull this mob that way. And also the other problem was present in the early days too. (Yes, but they were fixed after that... And they weren't common for quite some time, and the source of a similar bug is new)
Then item duplication problems were reported, along with some lost items... After some wait for RN reply, it was mentioned here...
Soon Prydwen crashed.
If E&E who has no full access to the platform can reset encounters, how the GMs will know about the bugs? How can they check, if it is isolated or the whole platform is falling appart. E&E are Eyes and Earns, they are here to report things to the GMs directly.
They play the game, and they play with us, so they can detect the problems without anyone using RN. They are veterans and have access to some private boards, so they might know what looks like a big problem, and what looks like a well known minor bug. At least they are supposed to have this ability. With this they can be usefull.
Yet, less players and more GMs means: E&E doesn't have to check which bugs are important, GMs should have more time for checking most reports. The question is: why don't we know anything about this bug?
The GMs expect that the new patch will fix it? They don't care? It looks like a complex bug and they are investigating it, and hope they can prevent some bigger problems? They don't know about it?
People reported a few bugs, they were just little problems, as usual, and noone cared.
Then new bugs came, got reported, and GOA just said, you shouldn't pull this mob that way. And also the other problem was present in the early days too. (Yes, but they were fixed after that... And they weren't common for quite some time, and the source of a similar bug is new)
Then item duplication problems were reported, along with some lost items... After some wait for RN reply, it was mentioned here...
Soon Prydwen crashed.
If E&E who has no full access to the platform can reset encounters, how the GMs will know about the bugs? How can they check, if it is isolated or the whole platform is falling appart. E&E are Eyes and Earns, they are here to report things to the GMs directly.
They play the game, and they play with us, so they can detect the problems without anyone using RN. They are veterans and have access to some private boards, so they might know what looks like a big problem, and what looks like a well known minor bug. At least they are supposed to have this ability. With this they can be usefull.
Yet, less players and more GMs means: E&E doesn't have to check which bugs are important, GMs should have more time for checking most reports. The question is: why don't we know anything about this bug?
The GMs expect that the new patch will fix it? They don't care? It looks like a complex bug and they are investigating it, and hope they can prevent some bigger problems? They don't know about it?
How so? Unlike in your example, the roof doesn't come crashing down at GOA headquarters if 160 Albs fail at an ML, nor does NORAD call their phone off the hook.Kinetix said:160 ppl miss a ML and GMs dont know about it? lol thats like a bomb going off in washington and the president of US not knowing about it
Kinetix
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Golena said:
1rst of all if i would go to kindergarden i would have to put up with kids like you wich i dont, so get a clue yourself.
2nd They have better things to do then watch out for the good game play of players? are you listening to yourself? You make no sense at all.
As some1 said in this thread most of the time GMs are online is in working hours 9-18:00 when most players are on after that time. i dont know why/what the GMs are busy, to but if theyr job isnt to resolve problems in game WHEN THEY ARE HAPPENING NOT AFTER i dont know how is this game going to work well.
Get this into your thick head, im not pointing the thinger on GMs im just saying that the way things are set with RIGHT NOW and being online in work hours is not they way it should be done.
And as for Katorii if GMs would make a periodic visit to most MLs this wouldnt happen, and since GMS can port around it dosent take that much time.
Kinetix
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Belomar said:
You might think that way but some ppl who have hard time to pay theyr subscriptions dont think that they should be paying for a service and not being hable to enjoy it.
Think for a bit, imagine that you have little time for playing and when you get a little time to make the ml and you find out you cant do it cause a simple mob wont show up how does one feel about that?
I know i aint asking much, if you look at Guild wars were you dont have a monthly fee to pay you get LESS bugs then DAOC and if you get....well you arnt paying well you cant expect much.
Belomar said:
Viable suggestion to an alternative for RightNow?
Corran said:
I didn't suggest in-game support 24-7 as realistic, but that there is in-game support during peak hours - well I would think that it should be the absolute minimum for a persistant game such as this.
You say
Corran said:
Actually we pay for the service, slight difference, but more importantly the service should entail some level of online/in-game support when there is a problem with that service - during peak hours.
They clearly pay people to do this, as you say - they work shifts, why aren't the weekends covered at least as much as they are during the week ?
Perhaps the thousands of subscriptions they have had in the past/still have don't cover the cost of a few (not necessarily qualified) people to sit and sift through problems via RightNow over a regular schedule covering the full week ?
Given that GOA don't do the majority of the work with development (done by Mythic), they simply rake in cash - I find it hard to swallow that they are providing an adequate service.
This is not to say that the CSRs/GMs don't do a good job when they are on, they simply appear not to be on or responsive at a peak time.
Am I highlighting one example - yes I am. Sorry - but working in banking shows me a stark contrast in what is and isn't an acceptable level of service. This isn't banking, but still - expect faults to be highlighted, and we expect them to be dealt with in a reasonable amount of time.
Corran
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psyco said:
That means giving them even more power then a simple "macro" and goes into giving them full GM access. Better give them the ability to be immune from damage as well so they can go right into the encounter and make sure that it isnt just something the players doing wrong... as you can see giving them one ability will mean they need most gm abilities to be able to "fix" the problem how it should be. Will cause alot of trouble all round and i can see reports flying in from people accusing them of abusing features.
Kinetix said:I dont know if you still play the game but fyi i havent seen a GM on after 18:00 for months.
And as for E&E i dont know were they are...missing maybe?
Just because you dont see them doesnt mean that they are not on. And they dont need to be ingame to fix all the problems. They will look at the report, figure out what up with it then go ingame if needed (assumption but logical to me). Maybe they are wrong not letting their presence be felt but that not what this discussion started about
Golena
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Kinetix said:
So your a GM and you "port" to katorii. How do you tell it's bugged..
Please give an explanation of how you would identify this as a bugged encounter within 5 minutes if you were a GM.
Now there's 91 ML steps over 2 servers, that's 182 ML steps. Spending 5 minutes on each one would take a GM 15 hours or 2 full working days simply porting about checking ML steps on one realm.. that's 6 working days or over a week to check them all for the english cluster (there's 3 realms, so 6 places the encounter will be up), not including camlann.. oops we're now upto a week and a half. You want to pay someone a full time wage to simply port about and check ML encounters once every 1.5 weeks so a raid leader can avoid spending 2 minutes using the system they've put in place to inform them that an encounter is bugged.
That's assuming you can tell me how to tell if Katorii is bugged within a 5 minute time frame.. I look forward to your answer.
I guess you failed to think through "not much time" when you started flaming tho?
Demon2k3
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Golena said:
This is clearly not doable for a human involving such work. But let's say the check out a bugged encounter everyweek for maybe 5-10 minutes wich they know are reported or has been reported as bugged before. And do a few regular checks after they fix it.
Golena
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Aeoric said:
The alternative was the E&E system and during it's early days it actually worked very well, in fact you could almost always get hold of a GM to fix an issue via it within peak time hours.
Aeoric said:
Agree that some form of ingame support should be available, I'd be happy if it was contact someone that knew how to get hold of them and have them show up within 10 mins like how the system used to work.
Aeoric said:
According to many people in this game your bank should be hiring someone to periodicly look at your account and check it's all ok tho. The difference in how a bank works is you deal with people that come to you with an issue. Most of the people sounding off here have made no attempt to contact the "bank" but feel they have a valid point.
Imagine if someone was making the point that an ATM machine ate their card, they yelled at the ATM machine for 30 minutes and then went to the pub to tell their best mate that the ATM ate their card. 6 weeks later they went into the bank and shouted that the service provided was crap because the bank hadn't worked out the ATM had eaten their card and supplied them with a new one... Would you really have a good look at your process based on the complaints of that customer, or would you laugh at him over lunch.
Golena
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Demon2k3 said:
I'd imagine every encounter has bugged at least once, or if not close to it. I've already explained that checking the encounter for only 10 minutes a week would require three full time staff doing nothing else.
A few regular checks arn't going to happen within your 10 minute timeframe.
If you only employ one person, the encounter will only get fixed once every 3 weeks if no-one reports it. I can't see any reason i'd want to pay a full time member of staff on the off change they fix something sometimes at that speed, would you?