A hacking incident again, this time, nothing will be restored.

[frogster]

Originally posted by Jace
Very sad indeed

I wonder if it might be a good idea to mail details of this incident to Mythic in the states. I'm not sure if they're aware what piss poor customer service we recieve from GOA but another reminder sent to them can't hurt.

Heh, you read my mind. I have. I have also invited them to poll the European playerbase to get a view of exactly what we think of the service GoA are providing us.
With any luck, if most of us answer truthfully, when the contract renewal comes up Mythic will choose to host elsewhere.

Might get some sort of customer support then.

 

[Nightchill]

Originally posted by frogster

With any luck, if most of us answer truthfully, when the contract renewal comes up Mythic will choose to host elsewhere.

this isn't how it works unfortunately. :/

truly sorry Loch, hope you get your characters back

 

[frogster]

True. but i can hope.

I can also hope that i never have to rely on GoA's "Customer Support" anytime soon..

Heh, you know? i cant say GoA and Customer support in the same sentence without laughing to myself, because, it truly is the biggest joke ive ever witnessed.

 

[~Mobius~]

:<~~

 

[Brannor McThife]

Ok, before we all go buying tickets to Paris to go burn down GOA's offices, is the case closed? Did they say "kkthxbye" yet?

All I can suggest, is try not to take up the tone of many people here, and try talk to them reasonably. It doesn't make matters any easier of you go ballistic on them. Be nice, be reasonable, and, even though it is hard, be CALM.

-G

 

[Rudor]

We have been calm over a year now and what have GoA done ?
Exactly nothing, late patches no customer suport etc..
If this problem dont end up with that i can kill Lochlyessa as a Alerion Knight in emain i gonna stop playing daoc.
See no point at all to pay for the service that dont exist.

 

[Sarnat]

I didn't bother reading all of this thread but Loch had shared her password to other people. It's not GOA's fault that she failed to keep the pass to herself. Sure it sucks to lose your chars but sharing your password is sort of asking for stuff like this to happen.

There are back-ups but they might not be able to restore all items etc. Or maybe SotL can PL her back up, or something.

 

[kemor]

Evening folks,

This case is still being investigated so I will keep this short. Just wanted to clarify a couple things:
1. 4 out 5 different and played characters were restored. Loch seemed to be the first deleted and as you know, we keep backups for the last 4.
2. This case was not treated lightly and is still under investigation as said above. While I can understand the intense frustration of the player, I also notice that the tones between the emails Loch and I exchanged today and this post are quite different...
3. If you guys want to spam my mailbox, please do so using [SPAM] as subject, will save me some time to actually focus on important cases, such as this one.
4. On such a touchy case, I find it a bit unfair to post false information and would appreciate, on a personal and professional level, if the post contained truth collected from Loch directly, at least.


K, signing off.

 

[froler-mid]

well...im sure GOA CAN do a lvl50 char with soo and soo much realm pts. + epic gear quests left AND give you aprox the same plats u had.


Now THAT'S THE A GOOD SERVICE. but no....

 

[k9awya]

OWNED BY KEMOR:great:

 

[VodkaFairy]

This is sickening uke:

You and your team better sort this out Kemor, keeping backups for only 4 chars is ridiculess.

 

[Meatballs]

Originally posted by kemor
Evening folks,

4. On such a touchy case, I find it a bit unfair to post false information and would appreciate, on a personal and professional level, if the post contained truth collected from Loch directly, at least.


K, signing off.

Truth is it coulda been remade by now <looks at kemor's various 10# level chars>

And 4 backups? Did you guys miss the patchnotes with SI that increased the characters to 8?

Edit: Oh well I guess its better than the usual copy and pasted (including spelling and grammar mistakes) generic shite reply from RightNow :d

 

[j000 d000d]

/em cries irl

 

[Qte Eth]

Hmm this actually very sux ,but i dont think this case should be smth outstanding of many cases ive read here about -ppl get hacked their chars get 4 times deleted -remade and goa says sorry goodbuye read our mega CoC and fo
Actually a good questions here ,wtf they get paid for a year after a person is left wo any char on hes account ,why they raise prices if they dont change shit in their support, why they tell how their sucky backup system work,why would someone delete 4 times hes rr8 character, and WHY on us customer service works like 5 times better??
They definately should at least give 50 char wo items &money but with rps he had after such cases ..

And about their uber customer support -for some reasons i cant login in rightnow at all for whole time i am playing daoc,more then month ago i sent em email about that ,and like 3 days ago i get answer which cant help shit with my case ,lol this is real sick

 

[frogster]

Thankyou for the reply Kemor.
Please keep us updated.

Could you clarify one thing please?
I have 2 lvl 50 chars and lvl 24 chars. I also have 4 other alts all low level that i mess about on.
In the unlikely event of an account corruption, you are saying that only the last four characters can be recovered?
Well, in my case, and i suppose many others, my last 4 characters are my low lvl "mess about" characters. Therefore, my 2 lvl 50's and my BG alts (LGM Crafter) will be gone, but "atleast" id still have my 4 lvll 10's!!!!
Or, perhaps the account would be restored using a partial rollback of the character database?

 

[Korebwyn]

I'm sorry for you Loch.
Let me quote a question I asked rightnow Friday 4'th April

___________________________________________

Hello there.

I have a questions that has been bothering me.

I currently play both alb/prydwen and hib/excalibur.

Problem is. I'd want to try out mid/prydwen too, so that would mean i'd have to
delete albion/prydwen chars. And I could do that.. IF.

you somehow could protect the character names on my alb/prydwen account so that
they would be restoreable without items/gold if I decide to come back. Is there
a possibility to do this?

___________________________________________


Rightnow Replies :

Unfortuantely this kind of things is not possible. We advise you to try on
Camlann. And for now there is no plan to open a 3rd server as the number of
players on the english servers are not high enough.

Yours sincerely,

---------------------------------------------

European Dark Age of Camelot Customer Support



now I'm wondering.
why the hell can others restore chars. but not me ?
dont know about the protection thungy tho but as I understood it i cant restore if I delete.
my english so i may have misunderstood something, but this looks wrong to me

 

[kemor]

Could you clarify one thing please?
I have 2 lvl 50 chars and lvl 24 chars. I also have 4 other alts all low level that i mess about on.
In the unlikely event of an account corruption, you are saying that only the last four characters can be recovered?
Well, in my case, and i suppose many others, my last 4 characters are my low lvl "mess about" characters. Therefore, my 2 lvl 50's and my BG alts (LGM Crafter) will be gone, but "atleast" id still have my 4 lvll 10's!!!!
Or, perhaps the account would be restored using a partial rollback of the character database?

We are not talking about character corruption here, totally different topic and process. Character corruption (only happened a dozen times so far since release I think) is 100% on our side and since it's not related to deleted characters, we handle things differently. Your chars would not be in the "deleted" slots but still active, just corrupted. The process is to track down the level of the character, re-create it and give him gold according to our policy tables for level/gold balance. Again, this is completely different and we can see if characters got deleted or corrupted in about 5 seconds of investigation as long as we have the information needed(the rest take a LONG time).
Oh, and no, we cannot do "partial rollbacks" as of now.

now I'm wondering.
why the hell can others restore chars. but not me ?
dont know about the protection thungy tho but as I understood it i cant restore if I delete.
my english so i may have misunderstood something, but this looks wrong to me

You asked if we had a system that could "protect" your characters and "restore" them without gold/items. The answer is no, we don't have such a system.

 

[dippy]

Its not a toy to be played around with, yes they should have backups incase you are hacked/corrupted, not so you can fanny about deleting and remaking whenever you feel like.

 

[frogster]

Thankyou again Kemor.
It is reassuring to know.

 

[old.Psi]

Originally posted by frogster
Thankyou for the reply Kemor.
Please keep us updated.

Could you clarify one thing please?
I have 2 lvl 50 chars and lvl 24 chars. I also have 4 other alts all low level that i mess about on.
In the unlikely event of an account corruption, you are saying that only the last four characters can be recovered?
Well, in my case, and i suppose many others, my last 4 characters are my low lvl "mess about" characters. Therefore, my 2 lvl 50's and my BG alts (LGM Crafter) will be gone, but "atleast" id still have my 4 lvll 10's!!!!
Or, perhaps the account would be restored using a partial rollback of the character database?

When my character was corrupted (I didn't give out the details to ANYONE, I was the only one with the password and it was genuinely a bug) GOA restored by character at the level it was when it was corrupted, the realm points I had and the money that they thought someone at my level should have according to a table given to them by Mythic (which was a lot more than I had in the first place.) I lost all my items but I had my character back. Also, I was level 39 when my character was corrupted and they gave it back at 39 but with 10 bubbles full, so I just killed a green con and made 40, hurray!

GOA definately do have the power to remake a character, but I think the case here is GOA are looking into whether Loch's account was actually hacked, or whether it was someone that Loch had given the password for the account to. If they find Loch was genuinely hacked then I'm 99% certain they'll remake the character.

Good luck Loch

EDIT: Kemor beat me to it /shakes fist

 

[old.Hardbein]

Awww

Wish u Loch and Kemor all the luck in getting her "on the road" again. This is a high ranked player and a well known (loved and feared) in all realms. It would be a tragedy if the true Loch doesnt respawn and is seen again in Emain.

Sotl and Emain wont be the same without her

/crosses fingers

 

[old.davidlqs]

Originally posted by old.Atrox
I'll never pay for any future games hosted by GOA.

That hits the nail pretty much slap-bang on the head.

 

[Meatballs]

Originally posted by old.Psi
GOA definately do have the power to remake a character, but I think the case here is GOA are looking into whether Loch's account was actually hacked, or whether it was someone that Loch had given the password for the account to. If they find Loch was genuinely hacked then I'm 99% certain they'll remake the character.

EDIT: Kemor beat me to it /shakes fist

If they thought Loch might have given out their password (although I dont know how the hell they find this out unless loch handed it out in game because they have no access to Loch's computer/the mediums it could be transferred over), then surely they would not restored her other chars already?

What needs to be found out? I could tell you a month ago what Loch's rps and level was from the XML, and you could bodger about with your level/gold table and tadaa, one slightly nekkid but slightly less unhappy loch.

 

[old.Psi]

Good point. I just wanted to tell my story.

/fades away...

 

[Damon_D]

Kemor plz go whack em and tell em to give Loch back PLZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZ

 

[old.Iunliten]

Me want loch.

Me want loch..

Me want loch...

No loch?

 

[Meatballs]

<hugs Iunzana>

 

[Solid]

 

[k9awya]

you wouldnt all be so upset if it wasnt a girl:sleeping:

 

[tindel]